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Old 07-23-2013, 02:53 PM   #1
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Thumbs down Water heater installation repair outcome.

Recently I indicated on another thread how my water heater was not properly installed at the factory and how I had to take my trailer back to the dealer to get it fixed, see: Quality Better If Special Ordered?

I contacted Jayco and explained the issue. I explained how I incurred expenses because somebody on the production line did not do their job properly in putting the water heater into our new camper. They installed it on top of the gas hose, pinching the hose off, and preventing the water heater from functioning. The problem came to light when we for the first time tried to use the water heater on gas and it failed to function.

It was and still is, my position that this was a problem that existed before the trailer left the production building. It is my expectation that for the money, I should have received a defect free RV. And as such it should not be a warranty matter, but a matter of faulty workmanship. Had the water heater person done their job correctly, I wouldn't have had to spend my fuel and time in towing the camper the 175 or so miles round trip to get a production flaw fixed.

After communicating with Jayco back and forth a few times, they refused to agree it was anything other than a warranty issue and denied my request for reimbursement for my expenses. So bottom line I'm out 18 gallons of diesel fuel and 8 hours of my time because someone did not do their job correctly.
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Old 07-23-2013, 04:02 PM   #2
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Kent -

I understand your frustration but that should have been caught during the walk thru with the dealer. Did they not test it in your presence? I would take it up with the dealer before I beat on Jayco.
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Old 07-23-2013, 04:17 PM   #3
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Quote:
Originally Posted by Mainenebula View Post
Kent -

I understand your frustration but that should have been caught during the walk thru with the dealer. Did they not test it in your presence? I would take it up with the dealer before I beat on Jayco.
X2 Look at the "Sticker" for lack of a better word and you will see you paid probably $300 or more for dealer prep and PDI.
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Old 07-23-2013, 04:19 PM   #4
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I see where you are coming from but I do not believe any of the RV makers will reimburse for travel expenses due to a warranty issue, weather its a defective part or poor workmanship...It stinks because in many cases getting the trailer to and from the dealer costs much more then the repair would due to fuel costs and time lost, but unfortunately that`s the way it is.
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Old 07-23-2013, 08:20 PM   #5
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That should have been caught at the initial walk through let along should have never left the factory that way to begin with.
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Old 07-24-2013, 04:15 AM   #6
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When the dealer did the PDI on your trailer they should have caught the problem. I always arrange to stay at a CG near the dealer or at the dealer for at least one night to try out all of the systems.
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Old 07-24-2013, 05:18 AM   #7
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I feel your pain. You have to remember that RV manufacturers don't people who are detail oriented as such. They hire people who can work fast and get onto the next unit while flirting with the upholstery girl.
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Old 07-24-2013, 06:27 AM   #8
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Ken....that is unfortunate. But I cant think of a single product you can buy that reimburses you for loss / damages. We wouldn't have enough courtrooms in the world to settle the individual claims.

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Old 07-24-2013, 12:15 PM   #9
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A frustrating situation for sure but, IMHO Jayco is doing what they should to rectify the problem. I can think of several scenarios where you would have incurred a lot less OR a lot more expense and I don't think Jayco is responsible for costs outside of fixing the actual problem. Again, this is just my opinion
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Old 07-24-2013, 06:19 PM   #10
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Most of the above comments are also true in other industries. For example, my employer runs an automotive shop. When we do a job on a customer car, and something goes wrong, like a new part fails, we will replace the part, at no charge to the customer, but we will NOT reimburse him for time spent to return the car to us for the re-repair, nor do we reimburse him for his gasoline expenses to bring the car back. Most customers understand this, and the subject rarely even comes up.
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