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Old 03-18-2016, 07:06 PM   #21
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Quote:
Originally Posted by Loboclone View Post
Privately held Company, however they made enough to buy StarCraft, Enterga, and Open Road (highland Ridge). They don't report earnings just like Camping world.
Bought the assets, of Starcraft (1992) and Travel Supreme (2009) after they went bankrupt. Buying the bankruptcy assets is different than buying the company

They did however buy out Open Range which was only 7 yrs old 2 years ago.

I'd call it good business, not a customer service problem.
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Old 03-18-2016, 08:12 PM   #22
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They read everything and I am sure is discussed by customer service and production at meetings. Jayco would be foolish not to.
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Old 03-18-2016, 09:03 PM   #23
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I know of one company that runs their own forum. The complaints are unbelievable. A representative always responds fairly quickly but it starts with...

"...hello Rick, my name is Tasha and I have read your post. We need to take your problem offline, so I have sent you a private message where we can continue... "

Never ever see any followup from the company or the original poster. I figure, they buy him off to keep quiet or maybe take him out?

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Old 03-18-2016, 09:29 PM   #24
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More than likely they take Em out. Way cheaper
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Old 03-19-2016, 08:57 AM   #25
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Hahaha
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Old 04-01-2016, 01:25 PM   #26
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Hmm. Jayco has a facebook presence. I can't imagine people would get more rowdy here.

Camping world has a presence, even its own sub forum on rv.net and they seem to be pretty helpful.
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Old 04-01-2016, 02:34 PM   #27
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When I was in the research phase I liked what I saw at the big RV show from Forest River. I found their user group forum and began asking questions and was very impressed with the actual product manager of the Class C lineup participating in the forum. He was very responsive and dealt with many issues. Ultimately I wound up going with a jayco GreyHawk 31fs versus the Forest River variant. Would I like to see them here and acknowledging that they are working to fix some of the issues, yes. Does it matter to me, meh as I am about to roll off of the factory warranty(mileage) anyway.
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Old 04-01-2016, 03:34 PM   #28
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there is no reason for RV manufacturers to respond to these forums to only set themselves up for bashing. a angry consumer seldom hears what they want too hear. for each unhappy Jayco consumer, Jayco has probably sold 12 new units today. for every unhappy Jayco owner that states they will never buy another Jayco, Jayco has probably sold 12 new units today...this applies across the board to all RV and automotive manufacturers....only until consumers stop buying in large number will they change....maybe! a few whining doesn't get it done! loss of $$$$ speaks very loud!
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Old 04-03-2016, 07:59 PM   #29
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Bennington Pontoon company is involved with their forum and it's awesome!!!

They offer advice and answer specific complaints!!
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Old 04-03-2016, 09:30 PM   #30
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Most people that have had problems with their Jayco's and have contacted the factory (not necessarily a dealer) seem to report a good response.

Dealing one on one with people in a private setting is a much better way of doing business and solving the real problems. As some others have said, there is a well known company that sponsors a bunch of RV forums that are all tied together. For good or bad, they are constantly being bashed on those forums. There are some very angry people on those forums. I think Jayco has the right approach, and I would very much expect that they read this forum on a daily basis to track what's going on.
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