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Old 03-21-2013, 09:18 PM   #11
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Local dealers have an extremely hard time providing service to people that buy their trailers from places like rvdirect. They have higher overhead and need to make enough to stay in business. My local dealer gives decent prices on Jayco products and will bend over backwards to help out his customers. The guy who buys from RVdirect will go to the back of the line.
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Old 03-21-2013, 09:55 PM   #12
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I've had really good luck by emailing Jayco with photos of the problem. They have sent me the repair parts.
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Old 03-22-2013, 04:32 AM   #13
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I think it would be nice to hear what Jayco's policy is on this. In order for dealers to sell the Jayco brand I am sure dealers are required to follow certain policies and procedures. For instance if I buy my TT here in Michigan and I am vacationing in Arizonia. All Jayco dealers can refuse to work on any warranty work?
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Old 03-22-2013, 05:01 AM   #14
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I asked my dealer about that when I bought my TT. He said their policy was people who are stranded, then their customers, then everyone else.
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Old 03-22-2013, 05:18 AM   #15
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And that's fairly typical, but it sounds like in this case, the dealer is just flat out refusing to do anything. I guess they must have an excessive amount of business in order to turn down a potential new customer.
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Old 03-22-2013, 07:46 AM   #16
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I called Jayco directly when we found our stereo had problems. They wanted me to go to the local dealer (40-ish miles 1 way). I argued that it was a minor issue, could they mail the replacement to me and I would install. The answer was "sure, if you are comfortable doing it". They even paid me back for shipping the defective unit back to them. I bought from RVDirect (a very pleasant experience). I visited the local dealer when we were shopping and didn't get a very warm feeling from them and rather expected some kind of push-back if I went there for warranty work. I would let Jayco know that you were flat turned down by the local folks and ask for them to ship the part direct to you.
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Old 03-22-2013, 09:16 AM   #17
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I had a similar experience as some of the others here. We had a defective blind so I called Jayco and told them that my dealer was 300 miles away and I really didn't even want to take it to a local dealer because I could just simply replace it myself. Why would I want to let my RV sit at the dealer for 3 or more weeks waiting to just get a blind replaced was my thought. Anyhow, they were very accommodating and shipped a new blind to me. However, you must call because emailing does not get the same response. Good luck.
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Old 03-22-2013, 06:04 PM   #18
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Doesn't Jayco reimburse a dealer for warranty work? I can understand being put at the back of the line if I hadn't purchased there, and can understand assisting a stranded person before fixing my issue, but outright refusal.....no way!
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Old 03-22-2013, 07:01 PM   #19
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Quote:
Originally Posted by krackeer View Post
Doesn't Jayco reimburse a dealer for warranty work? I can understand being put at the back of the line if I hadn't purchased there, and can understand assisting a stranded person before fixing my issue, but outright refusal.....no way!
At a rate lower than walk in customers pay and much slower. Its often a month or more before they are paid for thier labor is what my dealer told me...which he said is significantly better than other Mfg.
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Old 03-27-2013, 09:44 PM   #20
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I've never had Jayco ship me a replacement part directly, however, on more than 1 occasion RVD has had parts drop shipped directly from Jayco. If it's a minor part replacement, I would just as soon do the work myself anyway.
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