Jayco RV Owners Forum

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Old 03-27-2013, 10:29 PM   #21
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Denise's Avatar
Join Date: Jul 2009
Location: Mostly the US
Posts: 10,004
Originally Posted by krackeer View Post
Doesn't Jayco reimburse a dealer for warranty work? I can understand being put at the back of the line if I hadn't purchased there, and can understand assisting a stranded person before fixing my issue, but outright refusal.....no way!
We traveled a lot in our first year of ownership. Our brake and wdh issues were the worst. We weren't anywhere near the dealership that we signed papers with... but Jayco made sure that we saw someone somewhere to get our issues worked out under warranty.

Keep in mind... if you can't get to your dealer, call Jayco for authorization to get to someone locally and deal with your warranty issue. Also! Make sure EVERYTHING that you find/issues under warranty is documented with Jayco under your VIN number.

Hope this helps

Denise, DH, grandkids, and two rescue pups
-2016 Jay Flight 29QBS Elite
-2016 Ford F-250 XLT 4x2, 6.2L EFI V8, 4.30 Elec Lock, Heavy duty Alt
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Old 03-28-2013, 06:26 AM   #22
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Join Date: Apr 2012
Location: Rochester, NY
Posts: 196
This sounds like an industry issue, which is sad. We all bought our RV's for enjoyment and a bunch of these dealers couldn't care less. Warranty work should be performed under warranty by an authorized dealer, it should not matter where it was purchased. But since RV dealerships are not franchises in the same respect as car dealerships, we will have to deal with the slimy ones, and the less than motivated ones, when we have to. Knock on wood my TT has not had any issues, but based on my purchase experience, I'd be leery with service as well. But, at the same time the tech who prepped my TT and did my walkthru was awesome so, I guess its hit and miss.

2010 Saturn Outlook
2013 Jayco 228BH
Husband and father of 2
Dogfather to Yoshi our rescue German Shepherd
and Alley our husky mix rescue
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Old 04-04-2013, 11:54 PM   #23
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Join Date: Mar 2013
Location: Long Island NY
Posts: 6
Did you notify Jayco that they will not help you being a Jayco store. We bought ours about 3 hours away and needed a lot of work done and the local guy took care of it all for us. What usually happens though is you don't get first priority over there customers that actually bought there units from them.

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