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Old 04-27-2014, 03:28 PM   #1
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WWYD - dealer issues

gonna try to keep this short...

a) trailer A ordered, it is a 2015. We are promised that it will have the exact equipment as trailer B, which is in stock, but is a 2014. We do pay for one extra feature, a hide-a-bed.

b) trailer A arrives, but does not have the exact equipment even though I confirmed 3x that it did. Either dealership has messed up or Jayco has, but it wasn't ordered properly and lacks the "Elite" package which is missing several important features.

c) I asked to order a new 2015 that does have all the features (trailer C) and to get it for the price we negotiated.

d) dealer says no. offers to sell us trailer B (the 2014) for same price, and they will install the hide-a-bed. Or we can get trailer C ordered but will have to pay an additional $1300 or so.

I'm honestly not really thrilled with either option presented. Taking the 2014 is okay I guess except then it's a trailer that is another year older (in the eyes of a buyer in the future.) But I also don't want to pay more to get what we were originally promised.

WWYD?
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Old 04-27-2014, 03:36 PM   #2
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Sounds like the dealer is pulling the old bait and switch. I would find another dealer and tell this one to go fly a kite. If this isn't possible I would go ahead and buy the 2014 and let the dealer put in the hide-a-bed which is probably what the dealer had in mind all a long. Then I would express your disappointment to the dealer and tell them that they have lost a current and future customer. I wouldn't worry too much about the model year. I think most buyers look at the condition of a used RV first rather than worry about the model year.
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Old 04-27-2014, 03:42 PM   #3
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Thx so much. I should clarify a couple of things; when we were first there we were told that trailer b, the 2014, was going to cost $2,000 more since "they paid more for it due to exchange etc." I thought that sounded odd since the exchange rate surely is worse now than it was several months ago, but of course it makes sense now since the trailer that arrived hadn't been ordered with the elite package.

We had agreed at first to buy the 2015 and pay more, thinking it wasn't the dealer's error, but since that time, the customer service has been poor which is why I contacted them again to ask that they honour the price. I did think "bait and switch" too, but sometimes it's hard to be objective when you're in the middle of it, you know?
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Old 04-27-2014, 04:16 PM   #4
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What does your sales contract say? If it was all verbal then I agree, the dealer is trying to pull a fast one.
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Old 04-27-2014, 05:21 PM   #5
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The two RV dealers I have worked with suck. Sorry but they do. I don't know how they can sleep at night.
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Old 04-27-2014, 05:34 PM   #6
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I can't remember exactly what the sales contract said, but we had a clause for subject to viewing/subject to trailer being as described in email correspondence... we did everything by email, so in that sense I am not certain that the dealer MEANT to be shady. By all accounts, someone ordering made a mistake in not realizing that the 2015's have to be ordered with the elite package, which is why the pricing for the 2015 seemed lower than the 2014. I guess what I'm struggling with now is feeling like the only really viable choice is taking the 2014, even though in my view they should have honoured the price for the 2015. The dealership seems to think they are doing us a favour by giving us the lower price on the 2014 because it has "more features". Sadly I think this might be our only choice. I'm just so frustrated and it feels like this is putting a major damper on the entire process.
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Old 04-27-2014, 05:35 PM   #7
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Mspooley, sorry to hear you've had bad experiences.
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Old 04-27-2014, 05:47 PM   #8
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The year of the RV actually does make a difference as I was given a trade-in price from two different dealers sight unseen based on the NADA book value with the stipulation that any necessary repairs would be deducted from that price.
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Old 04-27-2014, 05:56 PM   #9
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I would be disappointed too, but it doesn't sound like a bait and switch as much a mistake with understanding changes to standards and options for 2015.

If this was me and the 2014 is exactly what I wanted and the only reason I didn't buy it originally was it appeared that I could order a 2015 built the same way for $1300 less and a MY newer, then it turned out there was a mistake and that wasn't the case but the dealer then offered me the 2014 (again with everything I want) for the $1300 less I would take it.

Right now it might think model year really matters, but it really isn't that much. Go take a look at the price difference between comparable MY 2008 vs 2009 -- there is very little if any difference in price. If you plan to keep your BHBE for 5+ years then who cares if you get a 14 or 15. If you plan to trade for another in 2-3 years, you should be buying used right now not new.
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Old 04-27-2014, 06:04 PM   #10
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Quote:
Originally Posted by ckdixon View Post
The year of the RV actually does make a difference as I was given a trade-in price from two different dealers sight unseen based on the NADA book value with the stipulation that any necessary repairs would be deducted from that price.
I would argue the older the a RV the less model year matters. I did some quick checking when we were buying and selling and to me it appears at 5+ years old the value is indistinguishable between between consecutive years. Go look right now at MY '08 vs '09 for the same TT is almost no difference.

Sure trading a MY 2013 could really matter, simply because there are still new 2013 out there, and dealers have to be aware of what effect used units in the same year as new units has on price.

Also trading in might be the lowest hassle way to unload an RV, it's also how you will realize the least value vs selling it private party.
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