Welcome to the Forum, and back into the RV thing. I have a 2018 267BHSW that I bought last February. I got quotes from a couple wholesalers and was able to cut a deal with the nearest dealer from me up here in Northern CO, and got within a couple g's of what it would have cost me for one that would have required a drive either to Iowa or Indiana, so I paid a bit more than the wholesaler alternatives, but I felt it was good to buy local and hopefully get a bit better "priority" status for warranty and other service work. Not sure if it actually made a difference or not, but I believe it did.
I like the trailer's features, great inside room capacity with the double slide, etc., and have had no problems towing it with my F150. We did a family (3 of us) trip to Tetons & Yellowstone this summer and had a good time, no bad surprises, and I even had to tow in some fierce crosswind gusts in WY on the way back and had no sway events that gave me concern.
We
have had a number of warranty issues, FYI. Listed here:
No enclosed underbelly even though trailer had "Thermal Package" sticker. You probably won't have any possibility of running into this issue since you're getting the RM package, but, in my case, when I noted this to the dealer a few days after pulling it home, they ended up swapping the trailer with another one that had the entire Thermal Package, plus a couple other options I didn't have with the first one (grill, ladder), so I was happy with how they handled it.
Slide noise - loud popping sound during operation. I regretted not operating the slide in and out fully when I did my PDI. I recommend you run it in and out a couple times at least to check for any noises. They fixed this problem right away, but I had to take it back to the dealer (for me it's about 15 miles).
Radio - no A.M. station reception. Not a very big deal but they're still working on this problem as we speak, have worked on it 3 or 4 times now (when in for other warranty stuff), they tell me they're installing an "antenna booster". If you care about this issue, better check the radio against what stations you can receive in your tow vehicle.
Water Heater - it's a gas-only with electronic ignition, the igniter quit working suddenly, required a new controller board. This is a very common problem with the Atwood water heaters, lots of discussion on this forum about it.
Refrigerator would not re-light when on gas operation at higher altitudes. You probably won't find out if you have this problem until you camp up higher. Here's a link to the resolution I discovered after dealer couldn't find anything wrong (because they're at 5000' or less like where I live):
https://www.jaycoowners.com/forums/f...ved-58063.html
Stove exhaust fan quit working - this required a new "diode", they told me. Took two trips to the dealer for this as they had to order the part.
Roof construction defect - this has probably been the biggest issue for me. I understand that, after a fair bit of negotiation with Jayco (dealer stuck up for me very well), it has now been repaired and so am waiting to go check it out as soon as they fix (or once again inaccurately claim to have fixed . . .) the radio again. Here's a link to the whole story on that matter:
https://www.jaycoowners.com/forums/f...ane-61233.html
Something to maybe prepare yourself for is what appears to be a common theme with many dealers as I understand it (and maybe Camping World in general??), which is that they most often have to order parts after they analyse a warranty issue, which takes another couple weeks for some strange reason, so you can find you have to leave the rig at the dealer for a lot longer than you planned, or you have to go get it for a camping trip, get along without the thing fixed that you took it in for, and then take it back in again when they call and tell you the part's in. Water heater, radio, exhaust fan all have required more than one trip to the dealer to leave the TT there . . .
Anyway, sorry for the volume of verbage here, but figured you might find something here that's worth checking when you do your PDI soon. I would sure recommend going up on the roof and checking for the "too high metal siding edges under the roof membrane" before taking possession.
Good luck and good camping!
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