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05-21-2019, 08:22 PM
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#1
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Junior Member
Join Date: May 2019
Location: Chicago
Posts: 21
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New North Point 377RLBH
Good evening all!
We currently own a 2012 Rockwood Signature Ultra Light 8312SS travel trailer. We purchased our very first fifth wheel...a new Jayco North Point 377RLBH at the February RV show in Rosemont, IL. In early March, our RV dealership let us know our 377 was scheduled on the production line, with an anticipated offline date of 5/22/19. At that time, we tentatively scheduled our walk-through for Friday, 5/24/19 and delivery to the campsite on Saturday, 5/25/19. Today, the RV dealership called to tell me that our RV build is complete, however, it's missing the sofa, which is scheduled to be delivered on Thursday, 5/23/19. If the delivery of the sofa goes as planned, we can still take delivery on Saturday, though the dealership's delivery driver was originally supposed to pick up Thursday morning. Our current camper is all packed up in preparation for the anticipated delivery on Saturday, 5/25/19. The dealership told me the delivery may not happen this weekend if Jayco don't get the sofa in as scheduled on Thursday. We have scheduled family to come out to the campsite for the Holiday on Sunday, 5/26/19. We are hoping the delivery is still on as planned. Has anyone encountered this issue before? If so, what was the outcome? Is there any hope the delivery will still be on track for the holiday? I really, really hope so...looking for a glimmer of hope.
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05-21-2019, 08:37 PM
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#2
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Senior Member
Join Date: Jan 2014
Location: Black River Falls, Wi
Posts: 1,154
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First, welcome to JOF. In my opinion, the dealer sold a promise that would be tough to deliver not to mention irresponsible. To think they could facilitate delivery, dealer inspection / repairs, prep and cleanup in a span of a few days is pretty optimistic. Is see disappointment on the horizon. You really don’t want to take delivery the day after arrival at the dealer. It’s an RV and will have issues to be resolved and the dealer is responsible to find those issues.
__________________
2019 Pinnacle 36 FBTS
2016 Silverado 3500 CC SRW DuraMax/Allison
1975 Corvette for the sunny days n dry roads
2017 RZR for the rainy days n muddy roads
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05-21-2019, 08:42 PM
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#3
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Junior Member
Join Date: May 2019
Location: Chicago
Posts: 21
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Quote:
Originally Posted by Stingray75
First, welcome to JOF. In my opinion, the dealer sold a promise that would be tough to deliver not to mention irresponsible. To think they could facilitate delivery, dealer inspection / repairs, prep and cleanup in a span of a few days is pretty optimistic. Is see disappointment on the horizon. You really don’t want to take delivery the day after arrival at the dealer. It’s an RV and will have issues to be resolved and the dealer is responsible to find those issues.
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Thanks for the warm welcome! I'm trying to be hopeful, was told we'd get a follow up call on tomorrow with an update!
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05-21-2019, 09:25 PM
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#4
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Senior Member
Join Date: Dec 2014
Location: FL
Posts: 11,281
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Quote:
Originally Posted by KemYonna
Good evening all!
We currently own a 2012 Rockwood Signature Ultra Light 8312SS travel trailer. We purchased our very first fifth wheel...a new Jayco North Point 377RLBH
...snip...
Is there any hope the delivery will still be on track for the holiday? I really, really hope so...looking for a glimmer of hope.
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Good evening to you and welcome to the forum.
Congratulations on the North Point and hopefully all will be OK for the delivery.
__________________
Sherm & Terry w/rescue Eydie (min Schnauzer) & Charley (std Poodle)
SOLD:2015 Jay Flight 27RLS, GY Endurance (E), Days: 102 '15, 90 '16, 80 '17, 161 '18, 365+ '20
SOLD: 2006 Ford F350 PSD, 4WD, CC, LB, SRW, Camper pkg., 375,000mi
Full timing: Some will think you're crazy, some will be envious, just enjoy the freedom!
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05-22-2019, 01:29 AM
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#5
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Senior Member
Join Date: Nov 2015
Location: Lakewood, WA.
Posts: 4,540
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Welcome to JOF!
__________________
2023 Jayco North Point 310RLTS
2022 GMC Denali Ultimate DRW
Retired Army MSG
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05-22-2019, 05:28 AM
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#6
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Senior Member
Join Date: Oct 2011
Location: Charlotte, NC Area
Posts: 1,474
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Welcome from York County, South Carolina!
__________________
2011 Jayflight X213
2011 GMC Sierra Crew Cab
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05-22-2019, 05:55 AM
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#7
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Senior Member
Join Date: Dec 2017
Location: Wakeman
Posts: 1,754
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Welcome from Ohio!
__________________
2019 Whitehawk 28RL
2018 Ford F150 3.5 Ecoboost w/3.55
Dennis, Cindy, Philip, and Sarah
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05-22-2019, 06:02 AM
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#8
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Senior Member
Join Date: Oct 2016
Location: McCalla, AL
Posts: 1,228
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Welcome from Alabama.
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05-22-2019, 06:15 AM
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#9
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Senior Member
Join Date: Mar 2015
Location: Abingdon
Posts: 6,177
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Welcome to the forum! 
__________________
2013 Jayco Eagle 328 RLTS
2021 Keystone Montana 3121RL
2013 F350 6.7L 4x4 CCLB
W/Air Lift air bags (front & rear)
Equal-I-Zer™ WDH & B&W Companion
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05-22-2019, 08:03 AM
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#10
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Senior Member
Join Date: Jan 2010
Location: Wisconsin
Posts: 7,401
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Welcome from Wisconsin. Hope the sofa arrives soon so you can start enjoying your Jayco North Point 377RLBH.
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05-22-2019, 08:40 AM
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#11
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Junior Member
Join Date: May 2019
Location: Chicago
Posts: 21
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Thanks so much, I appreciate it!
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05-22-2019, 08:41 AM
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#12
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Junior Member
Join Date: May 2019
Location: Chicago
Posts: 21
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Thank you Big1
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05-22-2019, 09:01 AM
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#13
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Junior Member
Join Date: May 2019
Location: Chicago
Posts: 21
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Quote:
Originally Posted by wiscampsin
Welcome from Wisconsin. Hope the sofa arrives soon so you can start enjoying your Jayco North Point 377RLBH.
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Thanks so much Wiscampsin...appreciate it 
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05-22-2019, 09:39 AM
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#14
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Site Team
Join Date: Nov 2012
Location: Clearwater, FL area
Posts: 5,196
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CONGRATULATIONS on the JAYCO!!!
...and WELCOME TO JOF!!! The members here are GREAT!!! There is a lot of GREAT information to be found here. I am sure that you will have information and pictures to share with us... so please do!!
OK, you are supposed to pick up your new JAYCO Saturday. Do you have a list of items that you NEED to go over, one by one, with the dealership (PDI - Pre Delivery Inspection)? I have a link of one of the lists here on the forum. Print it out and use it as a check list. Go over EACH item on the list, do not accept a "Well it is ok, don't worry about that". If there is a better list, one of the other members can post a link for you.
You do not want to RUSH through the PDI,, they may try to speed it up, but just take your time. Take video's during the PDI. Personally, I would request that the PDI be completed PRIOR to the signing of the contract. Why, you have them behind the 8 ball. They will jump through hoops to get that sale, especially since it is close to the end of the month for sales totals. The dealer will want you to sign first.
After the PDI is completed, to YOUR satisfaction, sit down and go over the issues you have and tell them that you will be back the following Saturday to go over the issues, one by one, to insure that they have been cared for. You will want the sales person to initial each issue that they had to care for.
Reason, well once you sign on the dotted line and take that RV off the lot, well you just went to the bottom of the SERVICE list. Now you will have to wait a month OR TWO+ to get your items cared for. it is up to you, get it done right while you are in control or just moan and groan for the next month or two trying to get service.
This is not just JAYCO, but every RV mfr that has this issue.
Your choice! Take your time, you have the rest of your life to enjoy the 5er.
Good Luck!
Here is one of the forum's PDI's
Don
My Registry
RVing with SOLAR
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05-22-2019, 09:49 AM
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#15
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Junior Member
Join Date: May 2019
Location: Chicago
Posts: 21
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Quote:
Originally Posted by Mustang65
CONGRATULATIONS on the JAYCO!!!
...and WELCOME TO JOF!!! The members here are GREAT!!! There is a lot of GREAT information to be found here. I am sure that you will have information and pictures to share with us... so please do!!
OK, you are supposed to pick up your new JAYCO Saturday. Do you have a list of items that you NEED to go over with the dealership (PDI - Pre Delivery Inspection)? I have a link of one of the lists here on the forum. Print it out and use it as a check list. Go over EACH item on the list, do not accept a "Well it is ok, don't worry about that". If there is a better list, one of the other members can post a link for you.
You do not want to RUSH through the PDI,, they may try to speed it up, but just take your time. Take video's during the PDI. Personally, I would request that the PDI be completed PRIOR to the signing of the contract. Why, you have them behind the 8 ball. They will jump through hoops to get that sale, especially since it is close to the end of the month for sales totals. The dealer will want you to sign first.
After the PDI is completed, to YOUR satisfaction, sit down and go over the issues you have and tell them that you will be back the following Saturday to go over the issues, one by one, to insure that they have been cared for. You will want the sales person to initial each issue that they had to care for.
Reason, well once you sign on the dotted line and take that RV off the lot, well you just went to the bottom of the SERVICE list. Now you will have to wait a month OR TWO+ to get your items cared for. it is up to you, get it done right while you are in control or just moan and groan for the next month or two trying to get service.
This is not just JAYCO, but every RV mfr that has this issue.
Your choice!
Good Luck!
Here is one of the forum's PDI's
Don
My Registry
RVing with SOLAR |
Wow Mustang65, what great advice and information!! We did not have a formal checklist but had some notes written down to review during our PDI. I will print the PDI checklist and take with us, as I know this can be SOOO helpful! We can't think of everything, as there maybe somethings you just don't know to ASK or LOOK for, so thank you so much for sharing!! Our plan was to do the walk-thru or PDI first then sit and do the paperwork after everything meets our approval. As you've suggested, if anything isn't right, we'll have them to initial the areas of concern for them to be addressed...don't want to be moaning and groaning later that's for sure. Thanks again for all your wisdom you've parted with us!
Much appreciated! 
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05-22-2019, 04:53 PM
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#16
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Site Team
Join Date: Nov 2012
Location: Clearwater, FL area
Posts: 5,196
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Quote:
Originally Posted by KemYonna
Thanks again for all your wisdom you've parted with us!
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You are sooooo welcome!!
I was born and raised in Chicago, now it is a nice place to visit now:-)
Don
My Registry
RVing with SOLAR
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05-22-2019, 04:55 PM
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#17
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Junior Member
Join Date: May 2019
Location: Chicago
Posts: 21
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Quote:
Originally Posted by Mustang65
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Oh that's great! [emoji3]
__________________
2020 Jayco North Point 377RLBH (5/2019)
2012 Rockwood Signature Ultra Lite 8312SS (Traded)
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05-22-2019, 05:30 PM
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#18
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Site Team
Join Date: Jan 2011
Location: James Island, SC
Posts: 22,859
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Welcome to JOF.
__________________
 Moderator
2011- 351RLTS Eagle, MorRyde suspension/pin box,
2017- F350 6.7 PSD Lariat FX4,SRW, SB,CC
Hughes PWD SP-50A, TST TPMS
Gator roll-up bed cover
B&W Turnover ball, Companion Std hitch
Can't find what you're looking on JOF? Try Jayco Owners Forum Custom Google Search
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05-22-2019, 05:36 PM
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#19
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Junior Member
Join Date: May 2019
Location: Chicago
Posts: 21
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Quote:
Originally Posted by norty1
Welcome to JOF.
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Thank you norty1 [emoji4]
__________________
2020 Jayco North Point 377RLBH (5/2019)
2012 Rockwood Signature Ultra Lite 8312SS (Traded)
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05-22-2019, 05:43 PM
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#20
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Member
Join Date: May 2018
Location: PNW
Posts: 67
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Welcome to JOF From Washington State, The Great Pacific NorthWest!
__________________
2020 Ford F350 XLT 4x4 SCLB, FX4, 6.7 Diesel
2021 NorthWood Nash 29S, OTG, Solar
2014 Ford F150 XLT 4x4 HD, SCLB, 5.0 373 SOLD
2011 Jayco Jay Flight 28BHS SOLD
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