Jayco RV Owners Forum
 


Reply
 
Thread Tools Display Modes
 
Old 07-20-2015, 08:05 PM   #1
Senior Member
 
Wrascal's Avatar
 
Join Date: Oct 2014
Location: Lower Alabama (LA)
Posts: 1,918
2nd EMS failure in 3 months

On Apr 2 I ordered a Progressive Industries EMS-PT30C power protector; I received it about 7-8 days later.

Soon after it was on its way back to Progressive Industries for repair. The returned work order (dated Apr 22) said there was water in the unit and the Line Freq. was low. I received it back in one week.

This evening I lost power and it came back to the EMS unit. One of the three male plugs had burned off. Now I need to find the original sales ticket, box it up and return it (on my $). I assume they'll treat me right - but this is not what I expected from all of the previous glowing reports.
Attached Thumbnails
20150720_194124.jpg  
__________________

__________________
2008 Jayco Eagle SuperLite 29.5
2014 F250 6.7 PSD 4X4, CC LB
Wrascal is offline   Reply With Quote
Old 07-20-2015, 08:12 PM   #2
Senior Member
 
Iraqvet05's Avatar
 
Join Date: Mar 2013
Location: Kansas City
Posts: 1,114
Where did you order the first unit from? It's a bit hard to believe a new unit would have water in it..maybe the shipper got careless with the package in transit. Progressive seems to have great customer service.
__________________

__________________
2013 26BH w/ 4 plain rims and some rust
2001 Silverado 2500HD 6.0 gasser
Black Bear programmed ECM
Iraqvet05 is offline   Reply With Quote
Old 07-20-2015, 08:25 PM   #3
Senior Member
 
Wrascal's Avatar
 
Join Date: Oct 2014
Location: Lower Alabama (LA)
Posts: 1,918
Purchased online from Tweety's, and it was fine on receipt. However during that first week of use we had torrential rainfall - that's what got inside it (maybe a bad seal). I can't explain the Low Freq. error code but assume it was related to the water damage.

I also can't explain how/why this plug burned out but at least it was simple to find and remedy (plug the camper back in -naked- and hope for the best). After tomorrow I won't need power for awhile so am not risking too much beyond this overnighter.
__________________
2008 Jayco Eagle SuperLite 29.5
2014 F250 6.7 PSD 4X4, CC LB
Wrascal is offline   Reply With Quote
Old 07-20-2015, 09:48 PM   #4
Senior Member
 
Join Date: Aug 2011
Location: Missouri City, The Republic of Texas
Posts: 3,002
If they repaired your original unit and returned it to you I would suspect the burned plug prong is related to the first failure and was missed during the repair. I used a 30a pole mount for 1.5 yr with no problems and have had a 50A for a little over a year with no issues.
__________________
Cheers,
T_

2013 F-350 CC SB 2WD 6.7PS
2013 Eagle Premier 351 RLTS
-SOLD- 2012 X23B
-SOLD- 2003 Ford Expedition 5.4, Bilstein shocks
RedHorse1 is offline   Reply With Quote
Old 07-21-2015, 05:32 AM   #5
Senior Member
 
Join Date: Jul 2012
Location: Peachtree City, Georgia
Posts: 256
A burned prong on the plug is usually the result of corrosion on the receptacle. This would cause a bad connection resulting in excessive current draw, overheating then failure.
__________________

2012 Ram 2500 Crew Cab 4x4 5.7 Hemi 4.10
2015 Jayco Eagle 284BHBE
2009 Jayco Eagle Super Lite 256RKS
2007 Jayflight 20BH
1997 Fleetwood Cheyenne PUP
1984 Rockwood 1080 - PUP 1969 Coleman PUP
gcloss is offline   Reply With Quote
Old 07-21-2015, 05:45 AM   #6
Senior Member
 
edatlanta's Avatar
 
Join Date: Dec 2009
Location: Maplesville, AL - Home Base
Posts: 2,523
I know Progressive is very responsive with customer service and will make this right. I full time and I'm so paranoid about shore power issues I have a spare PT50C that I will put into service when/if my primary one has to go back for service. I simply WILL NOT plug anywhere/anytime without the PT50C inline.

I have seen way too many problems and the damage caused by shore power issues including high voltage, over 132v, at my home base site which is in a residential area. It was a bad power company transformer.
__________________
Ed
KM4STL

2006 GMC 2500HD CCSB 4x4 Duramax/Allison, Titan 52 gallon fuel tank, Prodigy Controller, B&W Companion Hitch
2010 Jayco Designer 35RLTS, Cummins/Onan RV QG 5500 EVAP, Progressive Industries EMS-PT50C, TST Systems 507 TPMS, RV Flex Armor Roof
edatlanta is offline   Reply With Quote
Old 07-21-2015, 03:34 PM   #7
Senior Member
 
Wrascal's Avatar
 
Join Date: Oct 2014
Location: Lower Alabama (LA)
Posts: 1,918
I suspected the receiving female portion was likely a culprit but at the same time would have expected the EMS unit to sense any high resistance and shut down before burning off this blade.

If my suspicions were correct then the short answer is ... it didn't sense this problem nor shut down.

Additional known info, as it was a hot day all campers were heavily drawing AirCond power. I periodically watched - the display showed camp power of 106-108 Volts while I'm drawing 15A-16 Amps.

What is the "low voltage point" at which it would have shut down?
__________________
2008 Jayco Eagle SuperLite 29.5
2014 F250 6.7 PSD 4X4, CC LB
Wrascal is offline   Reply With Quote
Old 07-21-2015, 03:54 PM   #8
Senior Member
 
Camping Couple's Avatar
 
Join Date: Aug 2012
Location: Kalamazoo
Posts: 726
Quote:
Originally Posted by Wrascal View Post
I suspected the receiving female portion was likely a culprit but at the same time would have expected the EMS unit to sense any high resistance and shut down before burning off this blade.

If my suspicions were correct then the short answer is ... it didn't sense this problem nor shut down.

Additional known info, as it was a hot day all campers were heavily drawing AirCond power. I periodically watched - the display showed camp power of 106-108 Volts while I'm drawing 15A-16 Amps.

What is the "low voltage point" at which it would have shut down?
I believe the shutoff point is 102 or 103 volts.
__________________

2015 Jayco 24FBS Elite Jay Flight
2013 Chevrolet Silverado 2500HD 4X4 6.0L 3.73 Axle
HD Trailering Package with Integrated Brake Controller
Equal-i-zer Hitch 10k/1000
Camping Couple is offline   Reply With Quote
Old 07-23-2015, 05:46 AM   #9
Senior Member
 
edatlanta's Avatar
 
Join Date: Dec 2009
Location: Maplesville, AL - Home Base
Posts: 2,523
I'm going from memory here, but I'm pretty sure the voltage shut off range is 108-132. I know my PT50C has shut me off with this range has been exceeded several times, both high and low.
__________________
Ed
KM4STL

2006 GMC 2500HD CCSB 4x4 Duramax/Allison, Titan 52 gallon fuel tank, Prodigy Controller, B&W Companion Hitch
2010 Jayco Designer 35RLTS, Cummins/Onan RV QG 5500 EVAP, Progressive Industries EMS-PT50C, TST Systems 507 TPMS, RV Flex Armor Roof
edatlanta is offline   Reply With Quote
Old 07-31-2015, 02:13 PM   #10
Senior Member
 
Wrascal's Avatar
 
Join Date: Oct 2014
Location: Lower Alabama (LA)
Posts: 1,918
Well I received it back last evening and I assume it's again working proper. The work order claims they again replaced the six case screws but I noticed one of them had surface rust on it, very similar to one that I had when sending the unit out.


Conclusion: twice now they (PI) took care of me and other than return postage its' been FREE.
__________________

__________________
2008 Jayco Eagle SuperLite 29.5
2014 F250 6.7 PSD 4X4, CC LB
Wrascal is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 08:23 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.