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Old 05-27-2015, 10:39 PM   #41
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Old 06-05-2015, 07:17 AM   #42
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A wise staff member on a Mustang site (she is a staff member here as well: Janet) posted the following comments on searching when it was identified as a common issue on that site. It should be noted that this Mustang site attracts many new members monthly, and they will ask lots of questions that have already been addressed. Her observations and ideas to address them certainly can be followed on this site as well. It's first important though to identify the reasons that members may not search first. and that "seasoned" members here are understanding about this.

Janet's comments:

"The issues with newbie posts in the absence of searching is at the top of list of things we could change. Having a post deleted as a newbie or being told to search is a sure fire way to drive folks off. There are reasons folks don't search.

1. They are on a mobile device and it's tough to search
2. They do search but don't know how to get effective results
3. They search but our search function is lame and they get unusable results.
4. They don't know how.
5. They are lazy.

I keep reading that reason 5 is the underlying problem but I don't buy it. It takes work to join a forum. Anyone who bothers to join by definition is already invested here ... they are not lazy.

If we want folks to stick around it's up to us to create an atmosphere where they want to return. Since they don't seem to stay, what we are currently doing is not effective, imo.

Over the years, I've been involved with a lot of forums - the search issue is a hot button problem for long time members who resent newbies and often for site team members as well."
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Old 06-05-2015, 08:49 AM   #43
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Something I don't understand: Why do seasoned members resent newbies? Not here so much, but on other forums it's pretty common. As a newb, you get a lot of rolled eyes and comments like "Just search it!" or whatever. It's like those people were never new to anything, which absolutely cannot be the case.

I like newbies, in fact, sometimes I still consider myself a n00b, and I think if we welcome new blood and help out people who need a hand, we're all better for it.

I say HUG A N00B!!
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Old 06-05-2015, 09:00 AM   #44
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Quote:
Originally Posted by Camper_bob View Post
Something I don't understand: Why do seasoned members resent newbies? Not here so much, but on other forums it's pretty common. As a newb, you get a lot of rolled eyes and comments like "Just search it!" or whatever. It's like those people were never new to anything, which absolutely cannot be the case.

I like newbies, in fact, sometimes I still consider myself a n00b, and I think if we welcome new blood and help out people who need a hand, we're all better for it.

I say HUG A N00B!!

I agree! We were ALL newbies at one time. Being scarcastic towards them will just drive them away. Heck, they may know stuff we don't! No one on this forum is a professional. That's why EVERYONE asks questions. Soooo...

Where's my beer?
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Old 06-05-2015, 09:18 AM   #45
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Quote:
Originally Posted by bucko View Post
A wise staff member on a Mustang site (she is a staff member here as well: Janet) posted the following comments on searching when it was identified as a common issue on that site.

Janet's comments:

"There are reasons folks don't search.
. . .
1. They are on a mobile device and it's tough to search
2. They do search but don't know how to get effective results"

Number1 seems good. I use tapatalk and the search seems hard to find and difficult for me to type on a phone keyboard.

Number 2 I see all the time. My wife is trained to help people do targeted searches and she sees lots of not knowing how to do an effective search
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Old 06-05-2015, 11:06 AM   #46
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I don't know that people hate noobs... I think they just get annoyed by the same question over and over and over and over and over again every couple of days. I tend to just skip over the repetitive questions.


Its really not that difficult to search. It gets you the information you seek so much faster.
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Old 06-05-2015, 01:34 PM   #47
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Quote:
Originally Posted by bucko View Post
A wise staff member on a Mustang site (she is a staff member here as well: Janet) posted the following comments on searching when it was identified as a common issue on that site. It should be noted that this Mustang site attracts many new members monthly, and they will ask lots of questions that have already been addressed. Her observations and ideas to address them certainly can be followed on this site as well. It's first important though to identify the reasons that members may not search first. and that "seasoned" members here are understanding about this.

Janet's comments:

"The issues with newbie posts in the absence of searching is at the top of list of things we could change. Having a post deleted as a newbie or being told to search is a sure fire way to drive folks off. There are reasons folks don't search.

1. They are on a mobile device and it's tough to search
2. They do search but don't know how to get effective results
3. They search but our search function is lame and they get unusable results.
4. They don't know how.
5. They are lazy.

I keep reading that reason 5 is the underlying problem but I don't buy it. It takes work to join a forum. Anyone who bothers to join by definition is already invested here ... they are not lazy.

If we want folks to stick around it's up to us to create an atmosphere where they want to return. Since they don't seem to stay, what we are currently doing is not effective, imo.

Over the years, I've been involved with a lot of forums - the search issue is a hot button problem for long time members who resent newbies and often for site team members as well."
Good info here. I think a newbie could easily become discouraged and never post again if they get a bruising welcome, and could just as easily become a loyal, longtime contributing member if they are made to feel welcome. The search feature is a tool on this forum, but its members and their knowledge and experience are the greatest resource of all for anyone with a question.
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Old 06-05-2015, 04:06 PM   #48
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On another forum I frequent I keep a list of links for answers to often repeated questions. When some new asks, I welcome them to the forum post the link and invite them to ask follow-up questions.
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Old 06-05-2015, 10:05 PM   #49
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I was a newbie a couple years ago and the JOF (and learning by doing things wrong) really helped me. I still enjoy reading posts about issues new folks have that I also struggled with. One comment about the search function. When you put in your keyword, there are two selections with radio buttons. One says show threads and the other is show posts. I recommend telling people to use the show posts selection. It is a lot easier to get the results your are looking for.
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Old 06-06-2015, 03:42 PM   #50
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Quote:
Originally Posted by notaz3 View Post
I don't see the "use the search" comment as being too offensive. There is usually some explanation along with it. What I do find irritating is people commenting "Welcome to the forum, try using the search function". That is one way to turn off a new member. If you are not providing an answer, or at least usefull advice, don't comment.
Why not do the search for the newbie and post the link for the results. Then you can also coach them in how to use the search function by explaining how you got your results. KISS...Keep It Simple Simon
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