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Old 08-05-2016, 08:09 PM   #201
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Quote:
Originally Posted by Arniesports60 View Post
I wanted to share with you an email I received from
Jayco's Service Manager regarding the Merger -

---
Good morning,

We are excited about the purchase and the opportunities it brings.
Thor believes in what we do and how we do it.

Sincerely,

Roger Johnson

---
That's pretty funny. There isn't a Roger Johnson in the service department at Jayco.
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Old 08-05-2016, 09:00 PM   #202
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That's pretty funny. There isn't a Roger Johnson in the service department at Jayco.
And your source??
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Old 08-05-2016, 09:30 PM   #203
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Roger j

Roger is the service manager for the precept line
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Old 08-05-2016, 09:53 PM   #204
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Roger is the service manager for the precept line

Thanks....maybe Camping Couple will get a clue.
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Old 08-06-2016, 06:08 AM   #205
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Thanks....maybe Camping Couple will get a clue.
I do have a clue, no need for sarcasm Larry. A friend of mine works in the service department at Jayco. He's never heard of him and he has worked there for many years. There isn't separate service departments for each line. There is only 1 service department. That's my source Larry.
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Old 08-06-2016, 06:26 AM   #206
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I do have a clue, no need for sarcasm Larry. A friend of mine works in the service department at Jayco. He's never heard of him and he has worked there for many years. There isn't separate service departments for each line. There is only 1 service department. That's my source Larry.
Yes, we must keep our "Well Behaved Members" rating....

http://www.jaycoowners.com/forums/f2...ers-38154.html
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Old 08-06-2016, 06:43 AM   #207
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Originally Posted by Camping Couple View Post
I do have a clue, no need for sarcasm Larry. A friend of mine works in the service department at Jayco. He's never heard of him and he has worked there for many years. There isn't separate service departments for each line. There is only 1 service department. That's my source Larry.
Well your freind is very wrong. Each division has their own warranty/service reps and they are in different buildings. I definitely know that the service rep I dealt with in towables moved to the motorized group. How do I know, that person sent me an "e" mail saying so and giving me a new contact name.

The repairs are done in one building, except ENTEGRA, who's service building is at the end of the road.
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Old 08-06-2016, 06:58 AM   #208
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Well your freind is very wrong. Each division has their own warranty/service reps and they are in different buildings. I definitely know that the service rep I dealt with in towables moved to the motorized group. How do I know, that person sent me an "e" mail saying so and giving me a new contact name.

The repairs are done in one building, except ENTEGRA, who's service building is at the end of the road.
Ok I'm wrong.... I've been to the factory many times. So when someone says I don't have a clue, I'm not going to just sit there and not defend myself. Let's be clear. Originally I was commenting on the fact who the service manager was. He is not the service manager. Read the post.
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Old 08-06-2016, 07:43 AM   #209
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Ok I'm wrong.... I've been to the factory many times. So when someone says I don't have a clue, I'm not going to just sit there and not defend myself. Let's be clear. Originally I was commenting on the fact who the service manager was. He is not the service manager. Read the post.
Arniesports60 clarified who Roger was and what line he handled, so how can you say that is not Roger's official title?

It's just like Celina is the Customer Service Manager for Towables and Joyce is the Customer Service Manager for Motorized. Celina"s office is the service/parts building on Bontrager Drive and Joyce's office is in the ENTEGRA building at the end of Bontrager Dr. I guarantee you everybody doesn't know every person in each division.
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Old 08-06-2016, 08:28 AM   #210
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I think positively and say that a really good product will become even better. We are thrilled with our Melbourne purchase, literally made just days before the acquisition by Thor. Two cliches: what's done is done, and only time will tell.
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Old 08-06-2016, 09:26 AM   #211
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Arniesports60 clarified who Roger was and what line he handled, so how can you say that is not Roger's official title?

It's just like Celina is the Customer Service Manager for Towables and Joyce is the Customer Service Manager for Motorized. Celina"s office is the service/parts building on Bontrager Drive and Joyce's office is in the ENTEGRA building at the end of Bontrager Dr. I guarantee you everybody doesn't know every person in each division.
Grumpy. I just read his post. It says nothing about a line or CUSTOMER service. Unless I missed it, It says SERViCE manager. When I see that I think REPAIR SERVICE. Look at my original quote. That's where my friend works. I'm done with this conversation.
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Old 08-06-2016, 10:21 AM   #212
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In light of Jayco's business transaction with Thor, I would think Jayco has been inundated with hundreds, if not thousands of snail mail and emails. I wouldn't be surprised if they have the janitor making replies to help keep up with the volume. The important thing here is that the reply came from a bonafide Jayco employee. I'm sure the service department by itself, lacks the wherewithal to deal with the volume of correspondence being received.
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Old 08-14-2016, 05:15 PM   #213
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Sad news indeed.

After going to lots of RV shows we went with Jayco for our first new RV.
In our research, it was the best quality RV for the money & we really have zero regrets on the purchase.
Now with this sad news, I guess our 2016 Jayco travel trailer will have to last our lifetimes.
And that could be a long time. LOL
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Old 08-14-2016, 05:25 PM   #214
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After going to lots of RV shows we went with Jayco for our first new RV.
In our research, it was the best quality RV for the money & we really have zero regrets on the purchase.
Now with this sad news, I guess our 2016 Jayco travel trailer will have to last our lifetimes.
And that could be a long time. LOL


Is Jayco going out of business?

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Old 08-14-2016, 05:28 PM   #215
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Not out of business.
They were purchased by Thor.
The statement for now is they will continue to operate as Jayco and be an independent company under Thor.
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Old 08-14-2016, 06:11 PM   #216
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When I had my 2016 28BHBE back to the dealer for state inspection and some minor warranty work. (By the way, 28BHBE owners when the slide is in all the way, look down in the back corner by the bunk ladder and see if you see any daylight coming in on the floor at the slide) Dealer service put some caulking there to seal it better. We talked about the Thor acquisition of Jayco. He said he didn't like it!
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Old 08-14-2016, 06:43 PM   #217
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Not out of business.
They were purchased by Thor.
The statement for now is they will continue to operate as Jayco and be an independent company under Thor.
I'm sorry...I was being facetious. Not really 'sad news'...just big business. If you read all the posts about Thor not being such the bad guy it may not be so 'sad'.

The buyout happened way back on July 1, 2016 so it's kind of old news now.

We are so happy with our choice of rigs back in 2012 we don't plan to change anyway.

Safe travels.
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