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Jayco structure warranty issues
Jayco quality has really gone down hill. I am having issues with the structure warranty being denied. I know that they are slapped together just like any other company but I bought my trailer due to past experience and Jayco's sales pitch. Due to Covid's effects on service and parts I have taken care of most the issues on my own dime and have not made any warranty claims since ownership, took delivery 3 weeks before the country shut down. But I have 2 major issues, the roof was over cut at the skylight and the frame is either broken or flexing too much.
When the factory cut the opening for the skylight above the shower, they over cut the hole and had no material to staple over the plywood, and also sliced outside the dome. This allowed the moisture to condense on the dome and roll into the plywood edge. causing the wood to soften and allowing a mushroom to grow through the Lap sealant. I did not find this until 2 months out of the 2 year warranty and tried to contact Jayco through there website, and only got crickets. I was hoping for maybe a goodwill gesture, but it has since been denied after taking it in. Not really a big deal, but disappointing all the same.
The second bigger issue is I have a crack coming from under the slide, and they are refusing the warranty. I bought the Jayco because of there claim to prevent delamination with there Stronghold process and there claim that the frames are so strong that they didn't need to add a relief cut under the slide. I have gone round and round with there Customer service and they claim the warranty does not cover fiberglass, even though fiberglass structure is in there warranty coverage. I am being told that the 3 year warranty only covers the aluminum substructure, even though it doesn't exclude the fiberglass. Customer service is stating this is just something that happens. I cannot accept this, the crack opens and closes between being on the landing gear and being on the pin. The thing is that unless you disassemble the structure one won't be able to tell what exactly is causing this. I also requested there factory service to give me a quote for the repair for the crack and it includes adding gussets to reinforce the structure, barring any other issues found with the structure. Customer service still claims that this is just a stress crack, and not an issue with the structure. Customer service is severely lacking, they don't know what they are talking about and refuse to give any information. I am looking for ideas, because my options have been narrowed. In hindsight, the Jayco is certainly not worth the extra expense over any other manufacturer, I could have saved a few dollars and bought one of the others that used the expansion joint in there structure.
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