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Old 03-04-2017, 09:25 PM   #1
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Warrantee work

Has anyone tried to get warranty work done through Jayco? I had an issue with my flooring the first time I took my unit out. I strapped my victory vision down drove about 3 hours to Ocean City MD. As I was maneuvering pulling out of the unit, I walk back in to collect my straps. I noticed that where my tires were sitting there were circular ripples from turning left and right to back out. The laminate flooring simply did not hold up to my motorcycle. When I reached out to my dealer who contacted Jayco, they denied my claim. Said they would not cover it. Since when is putting a bike in a toy hauler not normal wear and tear?

https://goo.gl/photos/g3qFFEQdfPafudSK8
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Old 03-05-2017, 12:49 PM   #2
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How much does your bike weigh? I haul an 1800 lb Kawasaki mule in my T31b and the floor holds up just fine.


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Old 03-05-2017, 03:12 PM   #3
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The bike specs out around 900+ dry. 5 quarts of oil and 6 gallons of gas...just over a grand.
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Old 03-05-2017, 03:34 PM   #4
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Almost appears like the bike may of slide as you were transporting it. Perhaps it wasn't tied down hard enough and allowed the bike to move creating the rippled floor.

Just a thought.
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Old 03-05-2017, 03:55 PM   #5
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The contact patch on a full dresses motorcycle is much smaller than the 4 tires of a mule. The front tire has a lot of weight with a contact patch of not much larger than the palm of a woman's hand. No comparison. Still disapointion.
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Old 03-05-2017, 04:26 PM   #6
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Contact Jayco directly. Get the info directly from Jayco. A lot of us on the forum here have heard different stories from what the dealer says and what Jayco says and does.
HOWEVER, from the photos, it looks like the bike was moving around while the trailer was in motion causing the rub wear on the floor.
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Old 03-05-2017, 04:33 PM   #7
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I did...they escalated the incident to their highest level and told me they would not cover it!
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Old 03-05-2017, 04:40 PM   #8
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Hard to tell from pics but I did not see any type of wheel chock in the area. Also did the rear tire sit where the flooring is actually gouged out and torn ? I have never hauled a scoot without a Pingle wheel chock but thats just me.
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Old 03-05-2017, 04:46 PM   #9
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There was no disclaimer that said that I had to use aNY type of chock. Forgive me for my lack of experience but I simply strapped the MC to the floor. Had I know this would be the result I would have purchase one long ago.
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Old 03-05-2017, 04:46 PM   #10
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I have one now!
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