Pure guess..... I believe the "axle rod" that goes from the awning roller into the support arm is bent. Maybe a gust of wind when it was down caused the bend?
Not sure it that's a fixable part?.... I'd call the manufacture.
It looks like you can remove the roller end cap and the support arm cover for possible clues.
Good Luck,
Mark
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2021 Precept 34G, Brevard, NC
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