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Old 01-04-2016, 07:51 AM   #1
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Customer Service will be tested

Hi All,
Discovered that my new 2015 35UN has a leaky slide room, the gasket around the slide has holes on the top corner, I believe the only way to fixing this is too replace the gasket and the water damage that is in the coach, Looks like a tile is coming up under the couch, you can clearly see water damage, and a compromised gasket around the slide in the pictures I sent Jayco and the Service Manager at Albany RV. There were a number of minor issues that they are aware of and working on, but this is not a minor issue. Does anyone know if the slide room needs to be removed, a new gasket installed and the slide room placed back, And any water damaged subfloor replaced, does the dealer do this or will this be a road trip to Jayco for me?

I am trying to remain patient and calm about my discovery this weekend, not going to judge Jayco or dealer until I see the path this will take. I am frustrated to say the least, a brand New motorhome should not have these issues. If the delivery was done correctly in Buffalo, I would have seen these issues at the time, but the delivery was rushed, it took place outside in the cold in the back of the dealers lot, I caught several issues at that time, but I couldn't look over the coach as well as I would have liked to. Now it's time for Jayco and Albany RV to step their game up.

Any advise with dealing with Jayco or the dealer would be appreciated.
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Old 01-04-2016, 08:23 AM   #2
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I had a bent axle I didn't discover until 800 miles or so after pulling off the lot. It was an eye opening experience getting it resolved. It cost a significant amount of time chasing down the dealer, Jayco and Dexter (who made the axle), calling almost every day after a month passed. It also cost me 3 months to get fixed (summer..) and a new tire. The experience certainly wasn't like getting a car fixed or what I was expecting. I hope your experience is much better than mine.
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Old 01-04-2016, 08:33 AM   #3
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On a similar note, I have contacted Dexter through their website with regards to a bent axle and haven't heard a thing back from them. It says a lot about a company when they won't even reply to their customers.

The biggest factor in getting your issue resolved easily is the quality of your dealer. It's when the dealer is a "failership" and you have to deal directly with Jayco that things get frustrating. A good dealership will do the dirty work on your behalf and then let you know when it's resolved. Good luck.
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Old 01-04-2016, 09:16 AM   #4
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I know you didn't buy it there but why don't you try Whitehorse RV in Williamstown. Not that far from you. Either way you'll wait for warranty issues
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Old 01-04-2016, 11:13 AM   #5
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I bought my 2015 35UN from RV One because no one was even close to the price I paid. White Horse did not have any 35UN when I was buying, I bought my 35UN for 79k. I was at WH this weekend, My friends are looking to buy an Eagle 360QBOK 5th wheel, I took them over to WH for a price, they got a very good price.

I am dealing with the manager of customer service Motorhome division with Jayco and the service manager at Albany RV. I sent lots of pictures to them both showing the issues. So far no response from either.

Does any know if removing a slide room and replacing the gasket around it and replacing the room is something that can be done at the dealer?
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Old 01-04-2016, 02:25 PM   #6
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Does anyone know if the slide room needs to be removed, a new gasket installed and the slide room placed back, And any water damaged subfloor replaced, does the dealer do this or will this be a road trip to Jayco for me?

Probably the slide room needs to be removed in particular to assess and repair the water damage, if not the replacement of the slide rubbers. I would assume it is best to go to Jayco.
=====================================
a brand New motorhome should not have these issues.

Wrong, very wrong. Plenty of new motorhomes have major problems and you have no lemon law protection. So, be patient and consistent. Suffering is part of the dream.

Please note, these are luxury, optional purchases, and not required to be daily operational. You are the industry quality control and this is not a car that is subject to lemon laws.
========

If the delivery was done correctly in Buffalo, I would have seen these issues at the time, but the delivery was rushed, it took place outside in the cold in the back of the dealers lot, I caught several issues at that time, but I couldn't look over the coach as well as I would have liked to.

Your fault. No excuses.
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Old 01-05-2016, 11:48 AM   #7
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Quote:
Originally Posted by Spanky1 View Post
I know you didn't buy it there but why don't you try Whitehorse RV in Williamstown. Not that far from you. Either way you'll wait for warranty issues
New Jersey owners, I am curious if the NJ lemon law covers RV's.

I have bought several cars at F.C. Kerbeck and I was covered by the NJ Lemon law even though I live in PA and the cars were registered in PA.

Bobby
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Old 01-05-2016, 01:01 PM   #8
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From what I read RV's are covered under the NJ lemon law. I am not at the point to declare a lemon, In good faith I will let Jayco and Albany work together in resolving this in a timely manor, Jayco asked when I was planning to use my MH, I told them when and was assured it will be dealt with and completed before that date.

Delco Bobby, Thanks for the idea of looking into the NJ lemon law
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Old 01-05-2016, 02:01 PM   #9
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Sounds like a good plan as long as it is fulfilled by Albany and Jayco. I like Jayco's response.

To be honest one reason I asked is that I am considering buying my next RV in Jersey and I had not thought about the lemon law there.
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Old 01-10-2016, 09:21 AM   #10
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I Agree with Roger. More of these moments to come.
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