Good to hear yours is working and Garmin stepped up to resolve. Mine also works great since I applied the updates myself. The maps/gps is based on the Garmin RV660LMT, which is a gps only device. Garmin is working with Fusion Entertainment
to create this product, which has been making av equipment for boats and rv for years.
Sounds like yours might of been an early version. The first ones with a version before v2.10 MUST have the dock updated before the remote. Sounds like they did not follow this and had to replace. A note from Garmin's website
(When updating the RV HUB Remote and RV HUB Dock software versions from 2.00 (or earlier) to 2.10 (or later), the RV HUB Dock software MUST be updated before the RV HUB Remote software.
You can do the updates yourself. Head to Garmin's Express Website
and install their free software. In addition to hardware updates, the software also offers map updates which is probably not covered under warranty. Hopefully the maps are lifetime free maps like the RV600/RV700 series.
The current version for the dock is v3.20, the remote is v2.70 (released in the last few weeks). The maps are 2019.20 for North America (released about June of this year)
Information on this product is currently very limited, below are links to instructions on applying updates. To update the dock you need to prepare a usb flash drive with the system before you can update with Garmin Express on your computer. The USB port below the radio in my 26x works for this
- Updating Maps and Software for the RV HUB Remote
- Updating Software for the RV HUB Dock
- Preparing a USB Flash Drive for Updates
- Downloading Software Updates to the Prepared USB Flash Drive
- Installing Downloaded Updates onto the RV HUB Dock
There is a Fusion-Link Wireless Remote App