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Old 02-16-2016, 08:06 AM   #1
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Motorhome at Jayco, Amazing customer Service

Hi folks,

Well I finally got the 36UN (only one in existence) to Jayco for the warranty repairs and upgrades. I was going to take her the weekend of 1/22, but I had a severe heart attack, 100% blockage of the Widow Maker, the LAD artery, 3% survival rate, I am thankful I am one of the 3%! Anyway, The Manager of Customer Service, Motorhome division is an amazing man. We went over everything and he added a lot to the list of to do's. The bottom line is Jayco is covering everything including giving me the installation for the sliding door upgrade, They are servicing the generator, doing an oil change, Giving us a proper delivery as they prescribe it, a factor tour, paying all expenses to and from NJ to IN. Jayco's generosity has completely blown me away, I cannot imagine buying a Motorhome from another company. The 2015 35UN we purchased is the prototype of the 35UN, it actually says 36UN on the outside under the window behind the TV. we have a different flooring then any other unit.

I am looking forward to picking up our MH, it will be like taking delivery all over again except the correct way and in perfect shape! I will let you all know how it turns out. If it is anything like what I was told we will be extremely happy campers!
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Old 02-16-2016, 08:26 AM   #2
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First, glad you are doing well. From my experience what you encountered at JAYCO is the norm not the exception. Enjoy your visit to Middlebury.
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Old 02-16-2016, 10:18 AM   #3
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Very glad you're okay!

And I'm with you; it would take A LOT for another manufacturer to earn my business. Highly unlikely I won't buy a Jayco next time.
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Old 02-16-2016, 04:45 PM   #4
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x2 Grumpy. I've had nothing but great customer service from Jayco with my Precept 31UL
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Old 02-19-2016, 10:06 AM   #5
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X3 on Jayco CS. nma33........we are so very thankful that you survived the heart attack. NOW, follow the Dr. orders.............go exercise.
Keep us up to speed on the re-delivery (did I just make up another word?)
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Old 02-19-2016, 10:31 AM   #6
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I like the re-delivery word! lol, As for exercising, I have been exercising for years, in fact over the last several years I have been running half marathons, When I was on the table in the Cath Lab, I asked when I can get back to training because I have two halfs coming up, one in April and one in May! The Doc performing the Cath told me in about a month, I suspect he was humoring me! I have a Dr. appointment on Monday so hopefully I will get some direction as to when I can get back at it.
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Old 02-19-2016, 12:04 PM   #7
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Good for you. Sometimes you do everything right and things still go wrong.
There is probably a real good possibility that your continued conditioning played a big part in your body not yielding to the heart attack.
I was saying exercising tongue in cheek but as you know it will play a big part in your recovery.
OK, 'nough said. Be well. You have RVing to do.
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Old 02-20-2016, 12:25 AM   #8
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That's great - but why can't dealers be great too? It seems to me having a reputation of amazing service combined with tremendous prices could be a business model that builds success. It works in the auto industry.
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Old 02-20-2016, 07:07 AM   #9
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Originally Posted by WDW View Post
That's great - but why can't dealers be great too?
Good RV Techs are hard to find and many dealers are overwhelmed, which is very unfortunate.
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Old 02-20-2016, 12:33 PM   #10
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I am jealous. Reading these stories of caring, professional, and thorough service and repair. Richardson's RV in Menifee has changed service writers like I change my underwear. Maybe more often. This is our one year anniversary month with our new Seneca and it has been in the shop for 3 months cumulatively. It must be some kind of math thing that even if they can give 100%, divided by the volume of broken stuff, you still end up with the end of the stick that's been poking the dog pile.
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