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Old 06-22-2016, 09:26 AM   #1
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new precept walk through reveals many problems

Papers signed May 31 for pick up June 16
Walk thru 10am
Actually in Ford cab not working
refrigerator not working properly
generator needs new starter
etc
I am so annoyed by this the dealer had 17 days to find the problem and fix it before we picked it up I had called once with no return call then I called the sales person he returned my call but you did not give me any further information as to when the RV would be fixed and ready for me to pick up I had plans that I needed to cancel because I could not pick up the RV
Your thoughts and comments are welcome Thank you
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Old 06-22-2016, 12:14 PM   #2
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I had 45 separate issues with my unit. The dealer still has had my unit since 5/5. I suggest contact everyone up the ladder. Including Jayco and the dealer. May I ask what dealer you purchased it from? Call often, otherwise the dealer may be letting the unit sit.
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Old 06-22-2016, 12:53 PM   #3
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Might want to check BBB just to see if this is a reoccurring problem with that dealership or if indeed your troubles are unusual.
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Old 06-23-2016, 05:46 AM   #4
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You know it will only get worse once you finally get the coach. At bare minimum, a dealer should be hyper-focused on delivering a stellar buying experience, just like a car dealer. If they are that aloof and lackadaisical with a new purchase, imagine what they will be like when you return for warranty work. I have had a wonderful experience with my 2015 Precept 29UM, but it started with an engaged, reliable dealership.
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Old 06-23-2016, 06:34 PM   #5
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went today to pick it up
generator still will not start
we were told it was at the generator authorized shop on Monday..today is Thursday
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Old 06-26-2016, 08:09 AM   #6
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I was just going to say..."sounds like RVOne". Unfortunately this is typical for them. Great price horrible service.
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Old 06-26-2016, 11:50 PM   #7
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Cathy, sorry for both your vehicle and dealer issues. Hopefully get resolved to
your satisfaction. I would call Jacyo immediately. When I had initial issues with
dealer response Jacyo called dealer and helped. I worked with both Regional Sales
Mgr (Ray Byington) and Service Mgr (Mr. Johnson)...

also, please join the Precept Owners Group...

Mike
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Old 06-28-2016, 12:16 PM   #8
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I purchased my Precept from them, They are terrible, After going back and forth on some stuff I contacted Jayco, dropped of my coach at the factory, picked it up as promised, with everything perfect.

Sorry you are having issues with RV One, they are pathetic with service, and delivery, Only good thing about them was the price. Between the great price and the service at Jayco I am a happy camper now with my 35UN
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Old 06-28-2016, 12:19 PM   #9
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Yup, if you can go to RV-One for the price and service direct from Jayco, that's the way to go. Service at RV-One is beyond aggravating...
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Old 07-08-2016, 06:01 PM   #10
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RV One has no service what so ever and their new unit dealer prep is non existent. Good luck. I deal with Jayco direct. Roger Johnson has been great.
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