UPDATE: Jayco said that they DO have a fix for the headlight problem and referred by back to the dealer. The dealer insisted that they DO NOT have information from Jayco about the fix and sent me back to Jayco. I contacted Jayco again and they again stated the dealership WILL make it right. I sent the email to the dealership and they never got back to me. I called them a week later and the service manager said he'd go back to the email and contact Jayco for clarification about what to do. The service manager didn't call me back for a couple days once again, so I called him. He said that Jayco told him to do it, but he informed them that this particular shop is not set up for that procedure. Basically, he said that the entire assembly must be taken out and re fabricated to hold the lights in place. This procedure, according to the manager, involved taking the metal bracket erector set styled assembly off of the fiberglass and reattaching it properly. He told me that Jayco said we should find a local truck shop to fix it. The manager then told me, "call around and get a couple estimates and get back to me." Of course, I told him the issue of finding a shop to do this job was his or Jayco's responsibility, not mine. What if the estimate was too high? Would I have to go back and get another and another? Forget that. He said he'd look into it and get back to me. A WEEK WENT BY AND HE NEVER CALLED BACK. I then called the manager or the dealership and shared my complete and utter frustration of being ignored first, then bs'd for lack of a better word. Then the failed attempt for his manager to "delegate" HIS responsibility to ME, the customer. The RV is now in a truck shop about a mile up the road from the dealership as of just yesterday. We'll see how the job turns out and I'll keep you posted.
|