Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
Jayco RV Owners Forum
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 07-08-2015, 06:10 PM   #1
Senior Member
 
McGarrett50's Avatar
 
Join Date: Jun 2014
Location: Clearwater
Posts: 172
Power Step Won't Deploy

We are out on the road and our Precept 31UL's outside power step suddenly stopped deploying in any situation: engine on/off, parked, etc. So, it's stuck in.

I don't see a fuse assigned to the step in the fuse panel under the bed either. Or it could be the mechanism/motor.

Anyone had experience with this or any suggestions?

Thank you,

McGarrett
__________________
2015 Jayco Precept 31UL
Tow: 2014 Ford Fusion SE HYBRID
Blue Ox BX7420 Avail Towbar
SMI Duo "Stay in Play" Braking
Barley, our Golden Retriever, on board and Buster in spirit!

McGarrett50 is offline   Reply With Quote
Old 07-11-2015, 03:29 PM   #2
Member
 
Join Date: May 2015
Location: Galloway
Posts: 33
Magnetic sensor at the bottom of the screen door, hinge side, dislodged?
__________________
2015 Precept 35UN
airman2o2 is offline   Reply With Quote
Old 08-24-2015, 05:47 AM   #3
Member
 
Join Date: Aug 2015
Location: West Hurley
Posts: 58
Mine Precept started doing same and after testing dealer has ordered a new motor. Apparently bad spot as it now works intermittently.
Power most likely comes from a auto reset circuit breaker in the engine compartment as in the Greyhawk.
saarf is offline   Reply With Quote
Old 08-30-2015, 08:03 PM   #4
Senior Member
 
McGarrett50's Avatar
 
Join Date: Jun 2014
Location: Clearwater
Posts: 172
Follow up on this thread I started.

Jayco Customer Service was terrific. They suggested I stop by a Jayco dealer, who misdiagnosed the problem as the controller. (In retrospect, they didn't sell or service motorhomes, just travel trailers, but I thought they could troubleshoot for me)

Based on the diagnosis, Jayco shipped me a controller, but finding a dealer on the road who would take me in, was fruitless. I found a great mobile tech in Cincinnati (Bill Moore 513-709-1347) who originally offered to at least get the steps out while we were camped. In doing so, he diagnosed the problem properly as a bad motor. He picked up a replacement and installed it the next day.

He pointed out to me that the step motors are refurbished motors from Jayco's supplier. You can actually see where the original label is covered up by a new one.

Anyway, between Bill and Jayco CS, the problem was solved within a few days of my original post.
__________________
2015 Jayco Precept 31UL
Tow: 2014 Ford Fusion SE HYBRID
Blue Ox BX7420 Avail Towbar
SMI Duo "Stay in Play" Braking
Barley, our Golden Retriever, on board and Buster in spirit!

McGarrett50 is offline   Reply With Quote
Old 08-31-2015, 12:49 PM   #5
Senior Member
 
D&MAKAFUN's Avatar
 
Join Date: Jul 2014
Location: KC MO
Posts: 358
Thank you McGarrett50 for sharing. The more educated we have with these systems, the easier it will be when we have a problem.
__________________
Darrell, Mary & K.C. Toller Mix
In our hearts: Goldens, Tess & Jericho
'15 Jayco Precept 31 UL "Bertha"
'13 Wrangler Sahara...AKAFUN
Roadmaster base plate
Ready Brute Elite towbar and brake combo
D&MAKAFUN is offline   Reply With Quote
Old 08-31-2015, 03:50 PM   #6
Senior Member
 
D&MAKAFUN's Avatar
 
Join Date: Jul 2014
Location: KC MO
Posts: 358
Interesting side note: Kwikee Electric Steps and Power Gear Auto Hydraulic Leveling systems are both Lippert Companies. And they have the same address: 1217 E.7th St. Mishawaka, IN 46544
__________________
Darrell, Mary & K.C. Toller Mix
In our hearts: Goldens, Tess & Jericho
'15 Jayco Precept 31 UL "Bertha"
'13 Wrangler Sahara...AKAFUN
Roadmaster base plate
Ready Brute Elite towbar and brake combo
D&MAKAFUN is offline   Reply With Quote
Old 09-03-2015, 03:57 AM   #7
Member
 
Cycledoc675's Avatar
 
Join Date: Feb 2015
Location: Madison
Posts: 81
I have been quite fortunate not to have some of the minor issues crop up as I have read on this forum.....but yesterday I went to check on the motorhome and the steps were dead (would not deploy). I was looking for a fuse (couldn't find one) but sounds like I'll just go straight for the motor. My dealer is actually a travel trailer company that up until now has not sold motorhomes, so I'm glad you posted your experience and solution so I can get this fixed asap. Is there any other consideration? Mine worked flawlessly up until yesterday. I cleaned it up after a trip and lubed the step hinges with WD40 Silicone spray.
__________________
2015 Jayco Precept 29UM
2014 Wells Cargo Road Force 7x12 vnose
2000 Gulfstream Conquest Sport C class Chevy 454
Cycledoc675 is offline   Reply With Quote
Old 09-03-2015, 05:21 AM   #8
Senior Member
 
McGarrett50's Avatar
 
Join Date: Jun 2014
Location: Clearwater
Posts: 172
The only other consideration would be the controller (or "Brain Box) which was the original diagnosis on mine but turned out to be the motor. There is a fuse underneath the step mechanism but the dealer found it and I don't know where exactly since I wasn't underneath with him.
__________________
2015 Jayco Precept 31UL
Tow: 2014 Ford Fusion SE HYBRID
Blue Ox BX7420 Avail Towbar
SMI Duo "Stay in Play" Braking
Barley, our Golden Retriever, on board and Buster in spirit!

McGarrett50 is offline   Reply With Quote
Old 07-19-2020, 07:58 PM   #9
Junior Member
 
Join Date: Mar 2017
Location: plymouth
Posts: 2
anyone happen to have a part number for the electric step motor? Mine just stopped working and should be able to replace it myself, if I cam able to order a new one.
zoododd is offline   Reply With Quote
Old 07-20-2020, 06:24 PM   #10
Senior Member
 
Join Date: Jan 2017
Location: Ishpeming, MI
Posts: 438
In your blue zip bag with all your manuals should be a Kwikee owner’s manual for the electric steps. There is a chart on page 2 showing all the part numbers for the motor and other replacement parts. You need to know which series step you have which can be found on the label of your existing motor. For example, mine is a series step 32. The replacement kit part # for the motor is 1101428 which is the same for series steps 22, 23, 28A, 30, 32, 33, 34, 35, 36, 38 and 40.

I replaced mine last year after it would not work after taking it out of storage. It is a pretty straightforward process for replacing the motor. I bought mine off of Amazon for $89.99 from Value Auto Parts. So far so good.
__________________
2016 Precept 35S
Rice1951 is offline   Reply With Quote
Old 07-20-2020, 07:08 PM   #11
Senior Member
 
Join Date: Feb 2019
Location: Pensacola
Posts: 627
Greyhawk 2018 Step LCI PN # 366043 ,,,,,They also have a bad habit of the internal shaft slipping on the drive plate. I removed my motor opened up gear box and had my neighbor spot weld plate to shaft. No more problems.. My original OEM motor did the slip also. So I replaced it and the replacement motor after a while slipped . So I repaired it. Very simple repair to do. Any questions my e-mail is [email]a125b@bellsouth.net. Same step is used on most all RV’s....
Florida Ranger is offline   Reply With Quote
Old 07-20-2020, 08:34 PM   #12
Junior Member
 
Join Date: Mar 2017
Location: plymouth
Posts: 2
Quote:
Originally Posted by Rice1951 View Post
In your blue zip bag with all your manuals should be a Kwikee ownerís manual for the electric steps. There is a chart on page 2 showing all the part numbers for the motor and other replacement parts. You need to know which series step you have which can be found on the label of your existing motor. For example, mine is a series step 32. The replacement kit part # for the motor is 1101428 which is the same for series steps 22, 23, 28A, 30, 32, 33, 34, 35, 36, 38 and 40.

I replaced mine last year after it would not work after taking it out of storage. It is a pretty straightforward process for replacing the motor. I bought mine off of Amazon for $89.99 from Value Auto Parts. So far so good.


Wow, amazing information here! Iím going to check my binder now for the manual. Thanks!!
zoododd is offline   Reply With Quote
Old 07-21-2020, 03:12 AM   #13
Senior Member
 
stustoner's Avatar
 
Join Date: Jan 2020
Location: LEWISBERRY
Posts: 181
New motors can be purchased directly from the manufacturer....AM Equipment in Oregon. My gear motor had a worn worm/plastic gear. The plastic gear is the weak link in the gear motor assembly. I think mine went due to me being in a hurry and using the steps before they were fully deployed, meaning they had to deploy with my added weight.
__________________
Stu & Nina Stoner
Central PA (Lewisberry)
2017 Jayco Alante 26X
2018 Thor Four Winds 24F (traded)
2016 Forest River 22RR (traded)
2008 Honda Gold Wing Level 3
1968 Honda CT90 Trailbike
stustoner is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Jayco, Inc. or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 05:33 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2023, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.