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Old 07-08-2015, 07:10 PM   #1
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Power Step Won't Deploy

We are out on the road and our Precept 31UL's outside power step suddenly stopped deploying in any situation: engine on/off, parked, etc. So, it's stuck in.

I don't see a fuse assigned to the step in the fuse panel under the bed either. Or it could be the mechanism/motor.

Anyone had experience with this or any suggestions?

Thank you,

McGarrett
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Old 07-11-2015, 04:29 PM   #2
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Magnetic sensor at the bottom of the screen door, hinge side, dislodged?
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Old 08-24-2015, 06:47 AM   #3
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Mine Precept started doing same and after testing dealer has ordered a new motor. Apparently bad spot as it now works intermittently.
Power most likely comes from a auto reset circuit breaker in the engine compartment as in the Greyhawk.
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Old 08-30-2015, 09:03 PM   #4
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Follow up on this thread I started.

Jayco Customer Service was terrific. They suggested I stop by a Jayco dealer, who misdiagnosed the problem as the controller. (In retrospect, they didn't sell or service motorhomes, just travel trailers, but I thought they could troubleshoot for me)

Based on the diagnosis, Jayco shipped me a controller, but finding a dealer on the road who would take me in, was fruitless. I found a great mobile tech in Cincinnati (Bill Moore 513-709-1347) who originally offered to at least get the steps out while we were camped. In doing so, he diagnosed the problem properly as a bad motor. He picked up a replacement and installed it the next day.

He pointed out to me that the step motors are refurbished motors from Jayco's supplier. You can actually see where the original label is covered up by a new one.

Anyway, between Bill and Jayco CS, the problem was solved within a few days of my original post.
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SMI Duo "Stay in Play" Braking
Barley, our Golden Retriever, on board and Buster in spirit!

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Old 08-31-2015, 01:49 PM   #5
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Thank you McGarrett50 for sharing. The more educated we have with these systems, the easier it will be when we have a problem.
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Old 08-31-2015, 04:50 PM   #6
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Interesting side note: Kwikee Electric Steps and Power Gear Auto Hydraulic Leveling systems are both Lippert Companies. And they have the same address: 1217 E.7th St. Mishawaka, IN 46544
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In our hearts: Goldens, Tess & Jericho
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'13 Wrangler Sahara...AKAFUN
Roadmaster base plate
Ready Brute Elite towbar and brake combo
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Old 09-03-2015, 04:57 AM   #7
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I have been quite fortunate not to have some of the minor issues crop up as I have read on this forum.....but yesterday I went to check on the motorhome and the steps were dead (would not deploy). I was looking for a fuse (couldn't find one) but sounds like I'll just go straight for the motor. My dealer is actually a travel trailer company that up until now has not sold motorhomes, so I'm glad you posted your experience and solution so I can get this fixed asap. Is there any other consideration? Mine worked flawlessly up until yesterday. I cleaned it up after a trip and lubed the step hinges with WD40 Silicone spray.
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Old 09-03-2015, 06:21 AM   #8
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The only other consideration would be the controller (or "Brain Box) which was the original diagnosis on mine but turned out to be the motor. There is a fuse underneath the step mechanism but the dealer found it and I don't know where exactly since I wasn't underneath with him.
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Blue Ox BX7420 Avail Towbar
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Barley, our Golden Retriever, on board and Buster in spirit!

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