Check to make sure they have the right length tongue or cam that sticks up from the back of the lock and rotates up to make a latch. Kind of like the deadbolt being to short to go into the wall far enough to latch a house door. I have seen locks with long and short ones so maybe longer ones would be the fix you need. Yours could also be the wrong style. You could even buy a short piece of bar stock and make a longer cam. They could also have used the bent style cam on the back and you need a straight one. Last, maybe add something to the frame to give the cam a better thing to latch against.
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