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Old 08-15-2018, 05:42 AM   #1
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Warranty expires October 6 - results of our 2 years of owning a Precept 35S

Well, hate to see it expire but sure glad it was 2 years instead of one.

I will be sending a list of repairs to my dealer (Colerain RV) this week for warranty approval by Jayco CS who has agreed to let the dealer do warranty work after October 6.

All in all, it hasn't been bad for us, I've seen some real disasters here in this forum and so happy we did not have a lot of issues.

The only on-going issue is no signal from the King Jack antenna on the roof to our TV's. Colerain has fixed it two times but every road trip seems to undo the fix. I'm going to ask for replacement of the cable from the antenna to the booster.

Jayco has replaced all three TV sets, replaced the control board in the refrigerator, replaced the toilet and provided miscellaneous small parts directly to me for repairs.

Would I buy another Jayco product? I believe so. A tour of the motorized plant last fall was an eye opening experience and well worth the visit if you are in the area.
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Old 08-15-2018, 03:16 PM   #2
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My warranty will expire in July 2019 for the same rig...just went to my authorized Jayco warranty repair facility (RISCO, Farmingdale NJ) with a long list of issues, they took pics and agreed all should be warranty repairs, now waiting to see the Jayco response.

Immediate issue is the hydraulic leak at jack pump/tank, my repair facility recommends replacing the pump.

Purchased the rig from Albany RV/RVOne and never went back for warranty service...they couldn't even order parts properly. 230 miles away was another reason.

Good luck on your repairs and future travels.
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Old 08-15-2018, 05:09 PM   #3
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GerryB54.... We had same problem with hydraulic leak at tank. It's on a 2018 31UL. Are yours LCI leveler? I talked with LCI customer service and they said it was a loose or broken hose in the tank. System still works but when retracting jacks fluid comes out of the fill cap. Took it to servicing dealer last week, Jayco approved repairs and parts are on order. I can still use the unit, just have to wipe the tank off to prevent a mess of dripping fluid.
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Old 08-15-2018, 07:07 PM   #4
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Yes, LCI is the manufacturer. My service facility is getting authorization to replace the pump assembly, are you saying the issue is with the tank?
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Old 08-15-2018, 07:54 PM   #5
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I think if you read the fine print on the contract you will see 2 years and 6 months.Unfortunately we are in a pre-litigation stage with Jayco!
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Old 08-16-2018, 12:38 AM   #6
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GerryB54.. The issue is a return hose in the fluid reservoir has either broken or come loose on our unit and A new tank assembly and some hoses was ordered according to Jayco warranty CS. If you look at the top cap on the reservoir while someone else retracts the jacks it will force fluid out through the cap. LCI CS knew immediately what the problem was when I described what was happening so it might be a common problem on a batch of LCI units.
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Old 08-16-2018, 04:03 AM   #7
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I think if you read the fine print on the contract you will see 2 years and 6 months.Unfortunately we are in a pre-litigation stage with Jayco!
We celebrate expired so-called warranties. Our Jayco "warranty" expired three weeks ago, and we are glad to be done with it. Outside of recalls and really major issues, do the work yourself or use reliable skill people. The less I have to do with disingenuous contractors, manufacturers, retailers, and/or dealers (of any industry), the better. I can count on one hand the number of honorable companies that I have experienced in the last thirty years. It is absolutely pathetic, super irritating, depressing, and shameful. I just go into purchases and projects (that require contracting or hiring) ready to be screwed in some way. So long integrity, dignity, nobility, honor, honesty, faithfulness, care . . . .
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Old 08-16-2018, 04:31 AM   #8
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GerryB54.. The issue is a return hose in the fluid reservoir has either broken or come loose on our unit and A new tank assembly and some hoses was ordered according to Jayco warranty CS. If you look at the top cap on the reservoir while someone else retracts the jacks it will force fluid out through the cap. LCI CS knew immediately what the problem was when I described what was happening so it might be a common problem on a batch of LCI units.
Yes I have the exact issue on my 2017 35s. Brought it back to dealer (Albany RV) on April 20th. They said the pump needed replacement and it was ordered. Still waiting to hear from them to complete the work. Like others said, fortunately it is still usable. One question, is a 4 month wait for warranty work normal?
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Old 08-16-2018, 08:35 AM   #9
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Yes I have the exact issue on my 2017 35s. Brought it back to dealer (Albany RV) on April 20th. They said the pump needed replacement and it was ordered. Still waiting to hear from them to complete the work. Like others said, fortunately it is still usable. One question, is a 4 month wait for warranty work normal?

Absolutely NOT unless it's a major issue which this isn't. I would call Jayco Warranty directly and see what the hold up is. They can tell you if the parts have been ordered and shipped. I'd bet it's your service center.
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Old 08-16-2018, 09:50 AM   #10
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Its not an issue if you not making the payments!My god Jayco could have them pick up a pump locally.
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