Jayco RV Owners Forum
 


Reply
 
Thread Tools Display Modes
 
Old 06-29-2013, 04:34 PM   #1
Senior Member
 
Camping Couple's Avatar
 
Join Date: Aug 2012
Location: Kalamazoo
Posts: 726
Awning question....is this normal?

When we picked up our 197 last August I noticed the front awning arm wasn't retracting tight against the sidewall compared to the rear arm. It is an electric awning and made by Dometic. I know there is a recall out on Dometic awnings and i called them with the required info and they stated my awning is not involved with the current recall campaign. During our walk thru inspection, I mentioned this to the dealer and he stated it was normal because the rear arm is where the motor was. At that time I could manually push the arm against the wall and it would spring back out approx 1/2 - 3/4". Today while walking around the camper, I noticed the arm is out a little further than last year, about 3/4 - 1". I extended and retracted the awning a few times and the front arm still stays off the wall more than compared to the rear arm.

Has anyone experienced this? We are going on a trip in 2 weeks but I could wait until we return to bring it in to our dealer for warranty.

I have attached a few pictures to show what I'm talking about. Maybe it's nothing. Any ideas would be greatly appreciated.

Mark.
Attached Thumbnails
image.jpg   image.jpg   image.jpg  
__________________

__________________

2015 Jayco 24FBS Elite Jay Flight
2013 Chevrolet Silverado 2500HD 4X4 6.0L 3.73 Axle
HD Trailering Package with Integrated Brake Controller
Equal-i-zer Hitch 10k/1000
Camping Couple is offline   Reply With Quote
Old 06-29-2013, 07:23 PM   #2
Senior Member
 
Hitch Pin's Avatar
 
Join Date: Sep 2011
Location: Southern Ohio
Posts: 464
We have a 221 with a 16' awning made by Dometic and it's not like that, the arm's are retracting the same, uptight against the sidewall.
__________________

__________________
2015 Jay Flight 23 RB
2014 Silverado LT 1500 with a 5.3 V8 Ecotec3
Hitch Pin is offline   Reply With Quote
Old 06-29-2013, 07:34 PM   #3
Site Team
 
norty1's Avatar
 
Join Date: Jan 2011
Location: Charleston, SC
Posts: 12,047
Not normal. I would get it adjusted under warranty. Especially since it was discussed at PDI.
__________________
Moderator
2011 351RLTS Eagle, Mor/Ryde suspension & pin box
06 F350 Lariat PSD, SRW, LB, CC, EGR delete kit, 16K DrawTite hitch, Timbrens, TST TPMS

Can't find what you're looking on JOF? Try:Jayco Owners Forum Custom Google Search
"It's easier to fool people than to convince them that they have been fooled." - Mark Twain
norty1 is offline   Reply With Quote
Old 08-30-2013, 09:31 PM   #4
Member
 
rotjovi2269's Avatar
 
Join Date: Jul 2012
Location: Duluth, MN
Posts: 91
Awning question....is this normal?

Not normal. The awning on my 2011 Pinnacle did the same thing. Repaired under warranty.
rotjovi2269 is offline   Reply With Quote
Old 08-31-2013, 07:45 PM   #5
Senior Member
 
Join Date: May 2013
Location: Dale Hollow Lake Tn/Ky
Posts: 1,942
Noticed same issue with front arm in my case during the dealer walk-thru. They tried to adjust but couldn't fix. They put me up in a hotel for the night and installed a complete new awning the next morning. Said the initial one was defective. The replacement tugged tight to the sidewall with both arms.
Bassdogs is offline   Reply With Quote
Old 11-07-2013, 04:11 PM   #6
Senior Member
 
Camping Couple's Avatar
 
Join Date: Aug 2012
Location: Kalamazoo
Posts: 726
Ok here is the update regarding our awning....Brought the TT in a few weeks ago and the dealer determined the awning canopy was cut too long on the front end of the tube. The dealer extended our awning and measured the fabric on both ends and the front end is about 1/2" - 3/4" longer than the back. As it stands right now the dealer is waiting for a call back from Jayco on how to proceed. He also stated that Jayco may say just to live with it. I'm not going to get excited yet until I have an answer. The dealer seems to think its not a big deal being out that far....I do. The power awning is made by Dometic, So depending on what answer I get from Jayco, Domectic may be the next call.

When the awning is extended and you stand back and face the side of the TT, that front side of the awning is lower than the back. Something isn't right.

Any advice from anybody here in the forum?

Mark
__________________

2015 Jayco 24FBS Elite Jay Flight
2013 Chevrolet Silverado 2500HD 4X4 6.0L 3.73 Axle
HD Trailering Package with Integrated Brake Controller
Equal-i-zer Hitch 10k/1000
Camping Couple is offline   Reply With Quote
Old 11-07-2013, 07:25 PM   #7
Site Team
 
norty1's Avatar
 
Join Date: Jan 2011
Location: Charleston, SC
Posts: 12,047
Persevere, You have done nothing wrong. It is on the manufacturer to make it right by doing the right thing.
__________________
Moderator
2011 351RLTS Eagle, Mor/Ryde suspension & pin box
06 F350 Lariat PSD, SRW, LB, CC, EGR delete kit, 16K DrawTite hitch, Timbrens, TST TPMS

Can't find what you're looking on JOF? Try:Jayco Owners Forum Custom Google Search
"It's easier to fool people than to convince them that they have been fooled." - Mark Twain
norty1 is offline   Reply With Quote
Old 11-07-2013, 08:00 PM   #8
Senior Member
 
lx22f/c's Avatar
 
Join Date: Feb 2012
Location: Friendswood
Posts: 917
Awning question....is this normal?

Quote:
Originally Posted by norty1 View Post
Persevere, You have done nothing wrong. It is on the manufacturer to make it right by doing the right thing.
Absolutely do not let them tell you to live with it . You paid premium price for s product that does not work right. You have every right to have it repaired or replaced to your satisfaction.
lx22f/c is offline   Reply With Quote
Old 11-22-2013, 07:02 PM   #9
Senior Member
 
Camping Couple's Avatar
 
Join Date: Aug 2012
Location: Kalamazoo
Posts: 726
Final update on our awning...after some waiting, Jayco said the awning was fine the way it is. After a "firm" conversation with the dealer, Jayco agreed to replace the awning canopy. I am picking it up tomorrow and bringing it home to put it to bed for the winter. I'll never know but I just wonder why Jayco was reluctant to replace it from the beginning. At this point I don't care it's done.

Happy Thanksgiving to everyone

Mark & Carolyn
__________________

2015 Jayco 24FBS Elite Jay Flight
2013 Chevrolet Silverado 2500HD 4X4 6.0L 3.73 Axle
HD Trailering Package with Integrated Brake Controller
Equal-i-zer Hitch 10k/1000
Camping Couple is offline   Reply With Quote
Old 11-23-2013, 03:47 PM   #10
Senior Member
 
Seann45's Avatar
 
Join Date: Jun 2010
Location: Saskatoon Sask Canada
Posts: 9,701
After you retract the awning just go and slap the 2 arms to get them to go into place IF you are going out on the road. that will lock them in place.
__________________

__________________
Seann
2004 Chev Silverado Duramax optioned past the max. 2009 Jayco Eagle 308 RLS 765 watts of solar, 6-6 volt batteries (696 amp hour), 2000 watt (4000 surge) whole house inverter.
175 days boondocking in 2017
215/2016, 211/2015, 196/14, 247/13, 193/12

Seann45 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 06:52 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.