Jayco RV Owners Forum
 


Reply
 
Thread Tools Display Modes
 
Old 05-23-2015, 10:56 PM   #11
Senior Member
 
Tunce the traveler's Avatar
 
Join Date: Aug 2013
Location: Bellingham,Wa.
Posts: 4,623
Quote:
Originally Posted by JoeMazz View Post
Did I really just get censored for ****???
Just be glad you didn't have to deal with Norty1 because he " kicked my butt" last month.
__________________

__________________
2010 Jayco Hybrid EXP21M
2013 Toureg TDI
Tunce the traveler is offline   Reply With Quote
Old 05-24-2015, 03:12 AM   #12
Junior Member
 
Join Date: May 2015
Location: U.S.
Posts: 22
Quote:
Originally Posted by JoeMazz View Post
All dealers are from the seventh level of ****...
Not ALL dealers.

-Eli
__________________

__________________
2015 26.5 BHS HT
TJEli is offline   Reply With Quote
Old 05-24-2015, 01:16 PM   #13
Senior Member
 
Desert RVers's Avatar
 
Join Date: Sep 2013
Location: Rancho Mirage, CA
Posts: 696
We're not happy with our dealers service department either. We just took delivery 2 weeks ago. We have 4 minor issues to address. I asked the dealer if we could wait on it since we live 80 miles away. He had to check and call back. Another man calls back and asks are you sure it's just those 4 items? We said yes. We told him it felt like we're being treated as if we were putting him out. The jerk had the nerve to say yes, we are putting him out. And he will only fix those four issues! I was thinking of adding 2 minor customer pay add on's (vent cover & new metal door catch) to our repairs. As it is now, I don't want to go back to the dealer unless absolutely necessary. If I'm going to pay someone to install something, it will be someone besides my selling dealer. I'll be writing a letter to the GM this weekend.
Needless to say, I'll try to fix the issues myself. I'll post pics in another thread so I can get advice from you all on fixing some of the items.
__________________
Henk the German Shepherd & Family
2006 Toyota Sequoia
2015 Jayco Jay Flight 23MB Elite
Previous RV's, 1988 33-foot Barth Class A and 1994 Flagstaff Pop-Up
Desert RVers is offline   Reply With Quote
Old 05-24-2015, 01:56 PM   #14
Senior Member
 
Seann45's Avatar
 
Join Date: Jun 2010
Location: Saskatoon Sask Canada
Posts: 9,701
Basic rule of thumb.. if a sales mans lips are moving he is lying..
__________________
Seann
2004 Chev Silverado Duramax optioned past the max. 2009 Jayco Eagle 308 RLS 765 watts of solar, 6-6 volt batteries (696 amp hour), 2000 watt (4000 surge) whole house inverter.
175 days boondocking in 2017
215/2016, 211/2015, 196/14, 247/13, 193/12

Seann45 is offline   Reply With Quote
Old 05-24-2015, 02:34 PM   #15
Senior Member
 
Join Date: Apr 2015
Location: Elizabethtown, PA
Posts: 1,542
Quote:
Originally Posted by Desert RVers View Post
. Another man calls back and asks are you sure it's just those 4 items? We said yes. We told him it felt like we're being treated as if we were putting him out. The jerk had the nerve to say yes, we are putting him out. And he will only fix those four issues! I was thinking of adding 2 minor customer pay add on's (vent cover & new metal door catch) to our repairs.

I would have told him I wanted to add a few customer pay items and see if he changed his attitude. Then when you dropped it off just say you decided against the extra items, and when you went back to pick it up tell him why.
__________________
2004 Jay Feather 25E
2001 Ford Expedition 4X4 EB 5.4 3.55 rear
2004 Ford Expedition 4X4 EB 5.4 3.73 rear
bedrck46 is offline   Reply With Quote
Old 05-24-2015, 04:41 PM   #16
Senior Member
 
Desert RVers's Avatar
 
Join Date: Sep 2013
Location: Rancho Mirage, CA
Posts: 696
Quote:
Originally Posted by bedrck46 View Post
I would have told him I wanted to add a few customer pay items and see if he changed his attitude. Then when you dropped it off just say you decided against the extra items, and when you went back to pick it up tell him why.
Thanks bedrck46 that sounds like it would have been a good idea! I may call him after the holiday to discuss the customer pay items, see how he reacts.
__________________
Henk the German Shepherd & Family
2006 Toyota Sequoia
2015 Jayco Jay Flight 23MB Elite
Previous RV's, 1988 33-foot Barth Class A and 1994 Flagstaff Pop-Up
Desert RVers is offline   Reply With Quote
Old 05-26-2015, 07:59 PM   #17
Senior Member
 
Murff's Avatar
 
Join Date: Mar 2015
Location: Seattle area
Posts: 2,115
Well, the good news; the salesman called this morning, as he said he would.

Bad news: because they failed to order the medicine cabinet/mirror last March, he was unable to ascertain when it might be in from Jayco.

Guess SWMBO will have to do with the smaller mirror for now.

I am happy the salesman kept his word!

Murff
__________________
Murff
2015 White Hawk 20MRB (It's last year)
2011 F150 Non EcoBoost (5.0)
Andersen Hitch
Murff is offline   Reply With Quote
Old 06-02-2015, 05:02 AM   #18
Senior Member
 
bucko's Avatar
 
Join Date: Sep 2014
Location: Lake Mary
Posts: 347
^^^ But it took too many calls from yourself, so I'd say they still get a failing grade.

We had so many difficult issues with our first Jayco purchase that I figured I'd never do business with a dealer again. I will say the Jayco camper we bought was completely to our satisfaction, but the process we had to deal with (dealership) was very unpleasent. When we contacted the dealerships sales management, they blamed it on the "new salesperson", yet they never offered us help (or that "new salesman"); the management continued to let him (and us) suffer through the process after the sale until we picked up the trailer and had our demonstration.
__________________
2015 Jayco Jay Featherlight SLX16XRB (TT)
2007 Ford F150 Tow Vehicle (TV)
bucko is offline   Reply With Quote
Old 06-02-2015, 07:31 AM   #19
Senior Member
 
TexasRT's Avatar
 
Join Date: Mar 2015
Location: Dickinson
Posts: 436
Quote:
Originally Posted by JoeMazz View Post
All dealers are from the seventh level of ****...
I completely disagree with ALL, maybe most.
Our dealer was great, they are a family owned operation so the owner is the salesman. I'm going to go into detail to prove a point, because I believe in giving credit where it's due.

After traveling 6hrs and arriving for the walk-thru we finally met the owner face-to-face for the first time. I had already told him I planned on the the walk-thru taking at least 4hrs, he said he wished more customers would take the time to do the same. I had previously purchased my hitch setup and took it with me to have them install it while we did our inspection. We had agreed on a price for installation in advance. During the inspection we found the transfer sw. for the genset having an issue swapping over. A new sw. was installed on the spot. This was also the only issue we found (and it was intermittent) which tells me they did their job on the PDI. After the walk-thru we decided to purchase the MaxAir vent covers for the three vent fans, they were installed immediately. Before hooking up and heading out I went to pay my bill for the add-ons and hitch install, and I was informed the fee for the install was being waived. The entire experience was great. All the techs were very friendly and helpful, The tech doing our walk-thru was very patient and more than willing to help and answer questions, we never felt rushed.

After reading some of the dealer horror stories on here, it's safe to say not ALL are the same.
__________________
2015 Pinnacle 36FBTS
2015 F250 SD Platinum 4x4 - 6.7L PSD :
Titan 50 Gal. Fuel Tank
Slotted and Dimpled Brake Rotors
Air Lift LoadLifter 5000 Ultimate Airbags with WirelessAIR Controller
TexasRT is offline   Reply With Quote
Old 06-02-2015, 07:38 AM   #20
Site Team
 
norty1's Avatar
 
Join Date: Jan 2011
Location: Charleston, SC
Posts: 12,038
It's a pretty bold statement to make a statement based on your own limited experience. It does bring out the folks that do not have bad experiences but see no need to beat the drum for good service since that is the expectation.
__________________

__________________
Moderator
2011 351RLTS Eagle, Mor/Ryde suspension & pin box
06 F350 Lariat PSD, SRW, LB, CC, EGR delete kit, 16K DrawTite hitch, Timbrens, TST TPMS

Can't find what you're looking on JOF? Try:Jayco Owners Forum Custom Google Search
"It's easier to fool people than to convince them that they have been fooled." - Mark Twain
norty1 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 09:27 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.