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Old 05-22-2015, 04:48 PM   #1
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Disappointed with dealer

When we bought our new 20MRB, DW wasn't happy with the small mirrored medicine cabinet in the bathroom. We looked at other units and found a bigger cabinet that will work. We took delivery on 3/31 with the assurance they would call us when it came in.

In late April, I called the dealer for status update. Our salesman again said they would call when it came in and he would double check with parts/service department to see when it would arrive.No further word.

Remaining optimistic and after seeing on this forum how long it takes to get a trailer ordered, built and delivered from Jayco, I figured it would take time.

I called the sales manager earlier this week for an update. He took down my info and contact information and said he would call me back. After not hearing from him, I again called today and talked to another employee. He collected my information again, assured me he would call back.

To his word, he did. And then informs me "they dropped the ball" as the cabinet has NOT been ordered yet. I am sure he knows I am a bit POed about this especially since the cabinet and installation were paid for in advance.

If anyone asks if I can recommend this dealer, I would give them a failing grade at this point.

DW will also be ticked when I tell her when she gets home.

Murff
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Old 05-22-2015, 07:17 PM   #2
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Have a glass of her favorite adult beverage ready before you tell her
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Old 05-23-2015, 10:09 AM   #3
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I called the dealer one more time to see if they could get an idea of when the cabinet might come in. This time, talked to the salesman I originally dealt with. He said if I have any questions to talk to him and he will find the answers. Funny, I do not always believe all what salesmen say, but I think he will find the answers.

Hope I hear back from him Tuesday.

Murff
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Old 05-23-2015, 02:27 PM   #4
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You should be getting your "Tell Jayco" customer survey in the mail soon. You can rate Jayco product quality, dealer sales experience and dealer service experience. Just like alot of folks, my experience and satisfaction with my dealer's service department was extremely poor and I let Jayco know about it.
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Old 05-23-2015, 04:00 PM   #5
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All dealers are from the seventh level of ****...
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Old 05-23-2015, 05:04 PM   #6
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Can you replace the rubber trim around storage door with vinyl trim? Will the vinyl trim be flexible enough to make the curves around door?
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Old 05-23-2015, 07:07 PM   #7
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All dealers are from the seventh level of ****...
Did I really just get censored for ****???
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Old 05-23-2015, 07:37 PM   #8
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Yes.
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Old 05-23-2015, 07:46 PM   #9
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Did I really just get censored for ****???
Yup!
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Old 05-23-2015, 10:46 PM   #10
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Our water heater went out while in AZ for the winter, under warranty. Went to the dealer when we got home, and they had me bring it to them in about a week. We brought it in on the scheduled day and were told they couldn't get to it for about 3 weeks??? So it just sets on their lot for three weeks??? I don't understand this! I could have had it at home and did some cleanup on the outside, etc.
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