As you already know, it's not the cartridge.
I'm surprised the guy at Moen didn't know this, but they have what's called a "balancing spool" built in. That device keeps you from getting a sudden shot of hot, or cold water when you adjust the handle. This spool is stuck.
You may want to exchange it for a new one.
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Think you're too old to cry or swear out loud...walk into your hitch in the dark.
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