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Old 10-04-2012, 08:50 PM   #1
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Angry Water tank won't fill w/ city water

Greetings, Happy Campers!!

I am a new owner of a Jayco Jay Feather 19H; previously I was a tent-only camper. My travel trailer is a 2013 which we got new in July 2012. We used it twice and had no problems (other than inexperience in using all of its features). Today I tried filling up the water tank (30 gallons) from the city water inlet, and no water is entering the tank. The interior faucets are flowing water, however, I'm getting nothing into the tank. The ground underneath my trailer is dry so I know it isn't leaking. I'm not getting any water out of the overflow tubes, so I know it isn't overflowing from the tank. I drained all of the water from the fresh water tank, the grey water tank and the black water tank after our last trip. Today I drained the hot water heater by pulling the plastic drain plug on the outside of the rig. When I left the HWT plug out and tried filling with water, water flowed out of it, so I know the problem isn't there. All of the valves are in Summer positions just as they were when we used it this Summer--twice. It almost seems as if there is an "air dam" (for lack of a better word) stopping the flow of water before it can fill my tank. I hope this makes sense, and I hope someone can offer some technical advice on what may be causing this problem. Thanks.
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Old 10-04-2012, 08:54 PM   #2
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Welcome to the forum. You do not fill the water tank from the city water fill, that`s only for sites with water hookups. Its the other one that fills the tank, "gravity fill".
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Old 10-04-2012, 09:16 PM   #3
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Welcome to the forum. You do not fill the water tank from the city water fill, that`s only for sites with water hookups. Its the other one that fills the tank, "gravity fill".
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Old 10-04-2012, 10:03 PM   #4
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Welcome to the forum. You do not fill the water tank from the city water fill, that`s only for sites with water hookups. Its the other one that fills the tank, "gravity fill".
Now I'm really confused; when I towed it to the different campsites this year, I towed it empty--without any water at all. When we got to the campground, I used the water supply on site attached to the city water connection on the trailer, turned on the water supply, and in less than 10 minutes we had enough water for a few days. So today, I attached the hose from my house faucet to the city water inlet.....and nothing. What's the difference?
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Old 10-04-2012, 10:32 PM   #5
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pm1stnau, which one of these two are you trying to fill your water tank with, the one on the left which is a gravity fill or the one on the right where you have to screw on your water hose?
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Old 10-04-2012, 10:36 PM   #6
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Hummmm. When you where at the CG that had water, did you screw the hose to the TT and the water bib, turn on the hose bib and walk away until you were ready to leave? Or did you shove the hose into the gravity fill hole (the hose does not screw into the gravity fill)?

On the road side of the TT there are two ways to get water to your TT faucets. Option 1, is to connect the hose via a screw connection to the TT and to the CG water source, leaving the hose connected all weekend. With this option you do not use the pump. Option 2, fills the fresh water tank, there is a round cap on the side of the TT that you shove the hose into and after 5 minutes or so the tank is filled and water pours out of the overflow under the TT, after removing the hose you place the cap back on the gravity fill pipe. With this option you need to turn on the pump.
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Old 10-04-2012, 11:48 PM   #7
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Good question, dg1971!! The first time we used it this summer, I tried putting the CG water line into the gravity fill inlet, and after several frustrating minutes without any success (no water), I called my dealer and explained the situation and they said I was supposed to use the city water connection. Presto, it worked!! The second time around, I knew better, and used the city water connection right off the bat; presto, it worked again. So when I tried filling the TT today, I went right for the city water connection again, but it wouldn't fill. I got enough water to run my faucets, but nothing in the tank. The gauge--which I understand can be faulty sometimes, shows 1 red light (1/3). Nothing leaked from the overflow tubes, nothing leaked from a low point drain, and underneath my trailer it's dry. For the first couple of minutes, I can hear water moving through the hose and the hose is "vibrating" so I know water is going somewhere. Then the hose stays hard, but there is no sounds or movement, so I know that the water flow has stopped, even though I still have pressure in the hose. I ran out of daylight so I quit. Tomorrow I will try to use the gravity-feed inlet. I appreciate your patience with my ignorance.
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Old 10-04-2012, 11:55 PM   #8
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When you are hooked to the city water connection your trailer works just like your house, the water does not go into the holding tank. It goes directly to all your faucets and toilet. When you fill the tank with the gravity-feed line you then have to use your onboard water pump to get the water to your faucets. I don't even take water in my tank if I know I will have water at my site. Hope this helps.
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Old 10-05-2012, 12:02 AM   #9
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Jagiven, the first campsite we were at did not have full hook-ups on every site, so we filled up upon arrival and then went to our site and set up camp. When we ran out of water, I hooked up the TT, drove to the filling station at the CG entrance and repeated the process. The 2nd CG we were at had full hook-ups on every site, so I attached the hose to the city water inlet, filled it up, removed the hose completely and we were all set. When I needed water again, I repeated the process. I have never left the CG hose attached to our TT for any length of time--only to fill. I was told that overfilling the tank can cause serious damage, so once all my lights on the gauge come on, I disconnect the water supply. I was under the impression (after talking with the dealer on my first trip) that the gravity feed was for filling up the water tank when city water wasn't available--like if you are in a remote campsite. That's why I bought 2, 6-gallon water cans that I can use to pour water into the TT. Picture someone using a gas can to fill up their car because they ran out of gas 2 miles from a gas station!! I'm a nice guy, but not necessarily a smart one.
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Old 10-05-2012, 12:12 AM   #10
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OhRver--that does help and it makes sense, but now I'm wondering how I got it to work this past summer. As I mentioned earlier, the first time I tried filling this thing (through the gravity feed inlet), it wouldn't fill, and that's when I called my dealer. He told me to use the city water inlet to fill. So what could cause the tank NOT to fill when using the gravity feed connection? I won't travel with a load of water, either, because of weight restrictions and my wife's inability to pack lightly!! (Still love her, though). I was planning a deer hunting trip where the weight of a week's worth of cargo for 4 people won't be an issue, and that's why I was trying to fill up with water today. Ugggggggg. I feel like Charlie Brown.
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