5Keeprs,
I recently replaced the fabric on my Dometic electric awning and ran into some issues. So I may be able to help. On most electric awnings, the motor is at the right end of the roller (as you face the camper sidewall), the spring is in left end. I'd say, if the motor makes no noise when you push the button, it's the motor. But, from what you describe it sounds like the spring in the left end. You can order a new spring/shaft/endcap assembly on line for about $139. I had to order one for mine and got it at boatandtraileraccessories.com for $99 (with free shipping). The instructions are pretty clear, and there are numerous "You Tube" videos on line.
Good luck!
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2013 Eagle 266RKS
2011 Ford F-150 w/3.5L Ecoboost & H.D. Tow Package
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