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Old 03-08-2020, 08:32 PM   #1
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Atwood water heater problem

I recently bought a 2014 Jayflight 19RD. This weekend was out first trip with it. Everything worked perfectly except that I couldn't get the water heater to light or stay lit. It did light a couple of times, but shut off after about 30 seconds. Also, the electric water heater didn't work either. Is there something that I am forgetting? I filled the propane tanks. Is there a troubleshooting thread that I can't find? Thanks for the help. The trailer is super in every other way.
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Old 03-08-2020, 08:46 PM   #2
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Starting with the basics, is it full of water? On the outside, pull open the pop-off valve, and water should rush out. The thermal safeties won't allow it to run for long, without water in it. Are you hooked up to city water, or running from the pump? Are all the water heater bypass valves in the correct position? You should see three valves on the back side of it. (our 19RD has the top valve partially hidden by the box). The electric side will work completely separate from the propane side. Let us know what you find out.
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Old 03-08-2020, 09:33 PM   #3
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As with my bathroom light problem, I genuinely appreciate your help. I'm in a campground, and its raining. I'm sure that I can resolve the problem. It looks like my valves are located in the bathroom sink cabinet. I checked the pressure relief valve, and it told me that the water heater isn't full. Water didn't come out of it. I'll have to get water flowing into it. I'll see what happens when I unscrew the drain plug. For tonight, I'll shut it off. Thanks so much for the help. I'll follow up in the morning.
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Old 03-08-2020, 09:46 PM   #4
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The valves under the bathroom sink are the low point drains on ours. The water heater's under the bed, in a plywood box, next to the wall, with a thin plywood cover held on with two screws. The bypass valves are behind it.
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Old 03-08-2020, 09:55 PM   #5
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Then I will close the low point drain valves and follow your instructions. Thanks again.
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Old 03-08-2020, 10:01 PM   #6
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Great. You're very welcome.
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Old 03-09-2020, 01:26 AM   #7
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Sounds like the water heater is still bypassed and the tank is empty.
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Old 03-09-2020, 05:36 AM   #8
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Right now I'm listening to the sound of the water heater working perfectly. Thanks for the help. We will enjoy hot water later this morning. Everything now works exactly as it should. The checkout trip is a success. We should be able to get home before the Western Nebraska winds start about noon today.
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Old 03-09-2020, 06:01 AM   #9
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Getting familiar with a new rig can be a frustrating and fulfilling process.

Just learn as you go because they all work pretty much the same just different?
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