Brand new to this forum and hoping for some words of wisdom.
I bought a brand new Jayco 28bhbe travel trailer last year and have been having issues with the BAL LS 5.3 auto leveling system.
Here is the issue - about halfway through the season last year, under normal operation, the BAL system would stop working. If I was manually raising or lowering one of the jacks, the system would stop and return me to the home screen. Initially it would only happen once in awhile so I dealt with it.
Eventually the problem became worse, to the point where it was happening 10 to 15 times as I was just trying to raise/lower the tongue jack. After having the trailer in for other non-related warranty work over the winter, I picked it up at the beginning of April and the screen would just randomly turn off as I was using it.
I am now to the point where it will only turn on once every 10 tries, and when it does, it freezes at the initial home screen.
Has anyone else had or heard of this issue? I have video from of what was happening a few weeks ago before it became difficult to even turn on.. but I can't figure out how to attach it. :P
The dealer won't touch this, nor will Jayco - they've referred me to Norco for support but I am not having any success getting a call back. The receptionist at Norco referred me to someone named "Tim" and gave me his number. I left a message yesterday but have not received a call back - I'm not optimistic as his voicemail wasn't even branded with Norco.. it just sounded like a private voicemail.
I would also be interested if anyone has any experience dealing with Norco.
Thank you for any and all help!