A call to the Converter manufacturer may clear up the why question. If the unit is in warranty, the dealer will have to be involved.
Many converter makers have a exchange program for re-built units but that would be on your pocket. They are not expensive.
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2011- 351RLTS Eagle, MorRyde suspension/pin box,
2017- F350 6.7 PSD Lariat FX4,SRW, SB,CC
Hughes PWD SP-50A, TST TPMS
Gator roll-up bed cover
B&W Turnover ball, Companion Std hitch
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