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Old 08-03-2012, 06:31 PM   #1
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Jensen AMW975 error

jensen awm975 not reading dvd
Says coaxial no signal
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Old 08-03-2012, 06:33 PM   #2
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Using regular dvd. Some work and some don't
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Old 08-03-2012, 09:23 PM   #3
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Our simply stops reading the DVD during the movie. Sometimes it takes an hour before it freezes other times it happens in minutes. I plan to call Jensen and see what they say, just haven't done it yet.
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Old 08-03-2012, 09:29 PM   #4
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Guess this is another item for me to check! Just out of curiosity, if the player is warranted by Jensen as I assume it is, who replaces and installs it? Jensen? The Jayco dealer?
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Old 08-03-2012, 09:45 PM   #5
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I don't really care
As long as it gets fixed or replaced
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Old 08-03-2012, 10:34 PM   #6
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X2
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Old 08-04-2012, 01:37 AM   #7
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Good luck with Jenson, have friends that own an audio store and when someone with an RV comes in with Jenson radio problems, Jenson does not recognize the model numbers. They are made by a company called "ASA" and Jenson will not forward your call to that company or give you any info on how to contact them. They found ASA on the web, called their number and was told that they (ASA) dont deal with warrenty repair.
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Old 08-04-2012, 06:31 AM   #8
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Quote:
Originally Posted by Scorppro View Post
Good luck with Jenson, have friends that own an audio store and when someone with an RV comes in with Jenson radio problems, Jenson does not recognize the model numbers. They are made by a company called "ASA" and Jenson will not forward your call to that company or give you any info on how to contact them. They found ASA on the web, called their number and was told that they (ASA) dont deal with warrenty repair.
Guess that puts it in Jayco's hand. My extended warranty specifically states entertainment equipment.
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Old 08-04-2012, 06:39 AM   #9
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I won't be dealing with Jensen. I will go to my dealer 15 minutes away from my house and they will deal with it and make it right
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Old 08-04-2012, 08:01 AM   #10
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I agree, the Jayco dealer should / will take care of any issue or problem while in warranty.

As far as ASA/Jensen goes, I wanted to add a Sub Woofer to our current Jensen sound system so I contacted Jensen for questions and support, they were great, supplied info and drawings for what I was looking to do.
The Sub Woofer upgrade went great, we love it.
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