Assuming you push the knob to the ceiling to turn it, you may have the issue mine had. There's a tube between the knob and the antenna that is inside the 'works'. Mine was too short. I talked to Wingard, they told me how long it probably should be and I made one from some, if I recall, 3/4" pvc because it was quicker than waiting for them to send me a 'blank' tube. The tube is cut to length by the installer at the factory. My worker bee cut mine too short.
Sorry, but I don't recall the length they told me, and your dimension may be different from mine anyway.
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