Welcome to the forum.
Frequently the problem can be resolved by elevating the suction hose and pouring antifreeze into it. RV water pumps often are rather weak on suction.
On the other hand, if you read through the winterizing posts on this site you'll find that some of us just drain the water heater and blow out the lines but don't pump antifreeze through the system.
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Sherm & Terry w/rescue Eydie (min Schnauzer) & Charley (std Poodle)
SOLD:2015 Jay Flight 27RLS, GY Endurance (E), Days: 102 '15, 90 '16, 80 '17, 161 '18, 365+ '20
SOLD: 2006 Ford F350 PSD, 4WD, CC, LB, SRW, Camper pkg., 375,000mi
Full timing: Some will think you're crazy, some will be envious, just enjoy the freedom!
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