Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
Jayco RV Owners Forum
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 06-16-2011, 06:47 AM   #1
Junior Member
 
Join Date: Apr 2011
Posts: 11
Dual Cam Sway Control - Install Question

Hi everyone,

I'm having camping world install a dual cam sway control system on to my Jayco 28RLS travel trailer. They were able to utilize my existing WD hitch and spring bars. When I dropped the trailer off (which is fully loaded and at it's normal tow weight), they told me that I would need to bring my vehicle back in after the install, for the purpose of getting everything set-up and adjusted correctly.

Well, I got a call this morning telling me that everything is ready to go. I asked if they needed me to bring in my TV, so that final adjustments could be made. They told me that I did not need to bring in my TV, that they had put my hitch on one of the employee vehicles and then made the final adjustments.

here is my question... Does this sound right, or do they need my vehicle to make the final adjustments? Thanks.
The Sloan Ranger is offline   Reply With Quote
Old 06-16-2011, 08:32 AM   #2
Senior Member
 
Join Date: Feb 2011
Location: White Salmon, Wa.
Posts: 550
I would think you so unless his Truck is identical to yours the hitch hight could be different. I know that my Dodge sits higher than my Chevy did.
Old Blue is offline   Reply With Quote
Old 06-16-2011, 09:17 AM   #3
Moderator Emeritus
 
Rustic Eagle's Avatar
 
Join Date: Apr 2011
Location: Michigan
Posts: 9,424
Quote:
Originally Posted by The Sloan Ranger View Post
snip.......Does this sound right, or do they need my vehicle to make the final adjustments? Thanks.
Your suspicions are right on, they "must" use your loaded TV to adjust the Reese HP Dual Cam in conjunction with your existing WDH. Once the Dual Cam product is added to your existing WDH all previous adjustments are moot.

They must have your vehicle to incorporate the proper WDH adjustment to achieve the correct weight transfer based on your loaded TV/TT combination, no way around it.

Once you get them to make the correct adjustments with your TV/TT combination, post some side view pics on this thread of your WDH/Dual Cam hitched up and we can see if there are any obvious issues.

I would advise the Camping World service manager that if this is there normal practice for installing/adjusting WDH's, they better raise there liability insurance coverage.

Bob
__________________

2016 GM 2500HD 6.0L/4.10
2018 Jay Flight 24RBS
2002 GM 2500HD 6.0L/4:10 (retired)
2005 Jayco Eagle 278FBS (retired)
1999 Jayco Eagle 246FB (retired)
Reese HP Dual Cam (Strait-Line)
Rustic Eagle is offline   Reply With Quote
Old 06-16-2011, 09:50 AM   #4
Senior Member
 
Denise's Avatar
 
Join Date: Jul 2009
Location: Mostly the US
Posts: 10,002
Quote:
Originally Posted by Rustic Eagle View Post
I would advise the Camping World service manager that if this is there normal practice for installing/adjusting WDH's, they better raise there liability insurance coverage.

Bob
I have to remember that line! Instead, we used the wordier version LOL. When the manager was ready to seal the deal on our tv, we said we wanted the 20" passenger tires changed out to 18" LT's. He was reluctant until we reminded him we were purchasing our Platinum to mainly tow long distances and I was sure he wouldn't want us to wind up hurting ourselves and others when those tires fail. We got our 18" LT's.
__________________
Denise, DH, grandkids, and two rescue pups
-2016 Jay Flight 29QBS Elite
-2016 Ford F-250 XLT 4x2, 6.2L EFI V8, 4.30 Elec Lock, Heavy duty Alt
Denise is offline   Reply With Quote
Old 06-16-2011, 02:57 PM   #5
Site Team
 
Crabman's Avatar
 
Join Date: Nov 2010
Location: Virginia`s Eastern Shore
Posts: 17,091
The next question is even if they have your TV will they get it right after telling you they had it right with an "employee`s vehicle". It seems not all tech`s know how to properly adjust these hitches, or some simply do not care.
__________________
2017 Coachmen Catalina 283RKS
2018 Ford F250 Super Duty 6.2l CCSB
2010 Jayflight 28BHS (sold)
Crabman is offline   Reply With Quote
Old 06-17-2011, 05:41 AM   #6
Member
 
scalemaster's Avatar
 
Join Date: Nov 2010
Location: Nova Scotia
Posts: 34
This system is not too difficult to setup. I would get the information and do it myself. This way you will know it is done correctly. Even when I get a safety inspection done, I check the wheels and suspension just in case.
__________________
2007 Jayflight 25RKS- SOLD
2011 Jayflight G2 31 RKS with aluminum wheels- SOLD
2004 Silverado 5.3L with Hypertech and Borla exhaust-SOLD
2011 Silverado LTZ 6.2L Max Tow Package
scalemaster is offline   Reply With Quote
Old 06-17-2011, 06:27 AM   #7
Senior Member
 
Join Date: May 2010
Posts: 552
This is the reason that I will never allow Camping World to perform any service for me.

The WD does have to be adjusted for your TV and trailer loaded as it is ready to go. Changing the number of links used will require that the Dual Cam be readjusted. Actually, I will need to be readjusted if the WD is ever changed for whatever reason, so you need to know how to do it anyway. It's not difficult.

Also, when you pick up your rig, check that they did not drill all the way through the trailer frame and through bolt it. Reese is very specific about this in their installation instructions. There was a thread on another forum about a dealer that did this and voided the warranty on the trailer. I don't remember reading the final outcome, but it seems like the work was done at a CW location. Most dealers do not know how to set up a hitch. It's not hard, but it can be tedious and it just takes time to do it. Most dealers just want to get you out the door and get on with the next customer. FWIW, a shop that specializes in hitches may not be any more knowledable about hitch setup. Mine isn't and I did it myself.
__________________
2010 22FB(Ret)
2013 F250 XLT
I now have a Keystone Outback, but I try to help when I can.
---------------------
Bitter Gun Owner
Bitter Clinger
Armed Infidel
Bob Landry is offline   Reply With Quote
Old 06-17-2011, 09:08 AM   #8
Junior Member
 
Join Date: Apr 2011
Posts: 11
I'm really starting to get tired of the service companies we have to deal with nowadays. It's like they forget that they are providing a service to us. IMHO, most employees for most companies take no pride in the work or service that they provide. It's very frustrating!!! I'd get fired if I performed my job in the same way that CW handled my dual cam install...

I show up and inquire as to how my vehicle can be ready without making the adjustments to my tv/tt combination. Everyone I talked to played completely dumb and blamed it on somebody else. The service manager at first tried to tell me that the dual cam would have no impact on the set-up, if I was good before, I'd be good after the install. The tech that installed the DC basically refused to show me how everything works and the procedure for hooking everything up after the manager told him to do so. I had to tell the tech that I just spent $355 and someone was gonna have to get off their A _ _ and show me how this thing works, or else there would be a problem. Only then did he finally comply, but took all of 30 seconds to show me "everything" and then go for a smoke break.

So basically, I wasted a couple hours of my life by leaving work early to load up my tow vehicle with the normal travel gear, so they could make the correct adjustments, and no one there felt inclined to do so. I seriously wanted to punch everyone I talked to, right in the face! I apologize, I'm not an angry person, it's just how I felt.

I've once again had this very simple lesson shown to me... Don't ever pay for anything until I'm happy with the service I've been given. I swear this is the last time I'll make that mistake.

Anyway, I'm supposed to re-schedule a time when they want to make all the necessary adjustments, but at this point I don't have any trust or faith in this store... Guess I need to learn to do this myself.

Sorry for the rant, I'll post up some pics from the cell phone is just a few minutes.
The Sloan Ranger is offline   Reply With Quote
Old 06-17-2011, 09:21 AM   #9
Moderator Emeritus
 
Rustic Eagle's Avatar
 
Join Date: Apr 2011
Location: Michigan
Posts: 9,424
I hate hearing anyone go through what you did, with any service orginization.

This is what I would do before returning to the CW in question: Marcus Lemonis, Chairman & CEO, Camping World, mlemonis@campingworldrv.com

Bob
__________________

2016 GM 2500HD 6.0L/4.10
2018 Jay Flight 24RBS
2002 GM 2500HD 6.0L/4:10 (retired)
2005 Jayco Eagle 278FBS (retired)
1999 Jayco Eagle 246FB (retired)
Reese HP Dual Cam (Strait-Line)
Rustic Eagle is offline   Reply With Quote
Old 06-17-2011, 09:37 AM   #10
Junior Member
 
Join Date: Apr 2011
Posts: 11
Here's what I noticed...TV looks more back heavy than prior to install. Probably due to tech telling me to have the same number of chain links under tension as before the install. I thonk adding a couple more links would help. What does everyone else see?
Attached Thumbnails
IMG_20110616_165211.jpg   IMG_20110616_165115.jpg  
The Sloan Ranger is offline   Reply With Quote
Old 06-17-2011, 09:51 AM   #11
Moderator Emeritus
 
Rustic Eagle's Avatar
 
Join Date: Apr 2011
Location: Michigan
Posts: 9,424
Ok, first we need to confirm which version of the Reese HP DC you have (#26002 or #26102). Referring to the chain hanger bracket (can't tell from photo), is it a flat plate or does it have a slight bend in it where the chain attachés?

Bob
__________________

2016 GM 2500HD 6.0L/4.10
2018 Jay Flight 24RBS
2002 GM 2500HD 6.0L/4:10 (retired)
2005 Jayco Eagle 278FBS (retired)
1999 Jayco Eagle 246FB (retired)
Reese HP Dual Cam (Strait-Line)
Rustic Eagle is offline   Reply With Quote
Old 06-17-2011, 09:55 AM   #12
Site Team
 
Crabman's Avatar
 
Join Date: Nov 2010
Location: Virginia`s Eastern Shore
Posts: 17,091
It is difficult to tell but the hitch head appears to have little or no tilt to the back, almost straight. Perhaps Rustic Eagle will critique your setup, he`s our WD expert.


On edit I see Bob has posted on this!
__________________
2017 Coachmen Catalina 283RKS
2018 Ford F250 Super Duty 6.2l CCSB
2010 Jayflight 28BHS (sold)
Crabman is offline   Reply With Quote
Old 06-17-2011, 10:03 AM   #13
Junior Member
 
Join Date: Apr 2011
Posts: 11
According to my receipt #26002
The Sloan Ranger is offline   Reply With Quote
Old 06-17-2011, 10:38 AM   #14
Moderator Emeritus
 
Rustic Eagle's Avatar
 
Join Date: Apr 2011
Location: Michigan
Posts: 9,424
The Sloan Ranger,

Ok, a slight bend back. The reason I asked is because......; Reese #26002 HP DC and Reese HP DC #26102 have two different designed chain hanger brackets. If you would have had the HP DC #26002 with the flat hanger brackets then yours would be attached in the wrong direction (based on your pic). If you have the HP DC #26102 with the slight bend in the hanger bracket then yours are attached correctly. Please note the direction of the U-bolt threads:

Reese HP DC #26002:



Reese HP DC #26102:



It's important to have these mounted correctly to avoid damaging the snap-up brackets.

Just in case:

#26002 HP DC Installation Instructions: http://www.truckspring.com/Installat...eese/26002.pdf

#26102 HP DC Installation Instructions: http://www.reeseprod.com/content/dow...ion/N26102.pdf

Addressing your question if the WD is adjusted correctly. Unhitch your TT from your TV. Make note of the front/rear fender dimensions (ground to fender). Hitch your TT back up to your TV keeping the same 7-chain links under tension as shown in your pics, and take the same fender measurements again. How do they compare?

The objective is to return your front fender height back to its "unhitched" with the TV/TT "hitched" up.
Please note:

1) Your have the round bar style spring bars, ideally you want these bars to be parallel with your TT frame when engage (a "slight" angle up/down is ok).

2) By varying the ball mount tilt in conjunction with the amount of chain links under tension you can control the amount of weight being transferred to the front of your TV and TT axles.

3) If your TV front fender measurement is higher under "hitched" conditions then "unhitched", then you need to transfer more weight back to the front of the TV via added ball mount tilt and/or amount of chain links under tension. Keep in mind the objective is to ideally maintain a parallel relationship between the spring bars and the TT frame.

For reference, Reese Round Bar WD instructions: http://www.reeseprod.com/content/dow...ion/N66067.pdf

Hope this gives you little insight.

Bob
__________________

2016 GM 2500HD 6.0L/4.10
2018 Jay Flight 24RBS
2002 GM 2500HD 6.0L/4:10 (retired)
2005 Jayco Eagle 278FBS (retired)
1999 Jayco Eagle 246FB (retired)
Reese HP Dual Cam (Strait-Line)
Rustic Eagle is offline   Reply With Quote
Old 06-17-2011, 10:43 AM   #15
Moderator Emeritus
 
Rustic Eagle's Avatar
 
Join Date: Apr 2011
Location: Michigan
Posts: 9,424
Quote:
Originally Posted by The Sloan Ranger View Post
According to my receipt #26002
The 26002 number is the earlier version, but I have seen the model numbers get mixed up on documents. Which of the following looks like yours:

Early Version:



Latest Version:



Based on your prior statement with the "slight bend" in the hanger bracket you have the latest version.

I see you deleted your prior post on the "slight bend back" reference?????

Bob
__________________

2016 GM 2500HD 6.0L/4.10
2018 Jay Flight 24RBS
2002 GM 2500HD 6.0L/4:10 (retired)
2005 Jayco Eagle 278FBS (retired)
1999 Jayco Eagle 246FB (retired)
Reese HP Dual Cam (Strait-Line)
Rustic Eagle is offline   Reply With Quote
Old 06-17-2011, 10:53 AM   #16
Junior Member
 
Join Date: Apr 2011
Posts: 11
Bob,

Looks like i edited my post as you were typing. I am sure that my brackets bend back inward. However, my receipt does say 26002.

Perhaps campin world hasn't updated their point of sale system? It appears that the brackets are installed correctly, despite the model number condusion. Do you agree?

I'll try your additional suggestions to get everything lined up correctly. Thanks for the help.
The Sloan Ranger is offline   Reply With Quote
Old 06-17-2011, 10:55 AM   #17
Junior Member
 
Join Date: Apr 2011
Posts: 11
Yes, I have the latest version with the silverish finish and bracket bend.
The Sloan Ranger is offline   Reply With Quote
Old 06-17-2011, 11:03 AM   #18
Moderator Emeritus
 
Rustic Eagle's Avatar
 
Join Date: Apr 2011
Location: Michigan
Posts: 9,424
Quote:
Originally Posted by The Sloan Ranger View Post
snip......Perhaps campin world hasn't updated their point of sale system? It appears that the brackets are installed correctly, despite the model number condusion. Do you agree?snip......
Yes, if the hanger bracket is assembled and mounted per the diagram you should be fine.

Yes, Reese even used the earlier version "26002" model number on their packaging and installation instructions for the latest version, until just recently updating it to #26102.

Bob
__________________

2016 GM 2500HD 6.0L/4.10
2018 Jay Flight 24RBS
2002 GM 2500HD 6.0L/4:10 (retired)
2005 Jayco Eagle 278FBS (retired)
1999 Jayco Eagle 246FB (retired)
Reese HP Dual Cam (Strait-Line)
Rustic Eagle is offline   Reply With Quote
Old 06-17-2011, 03:03 PM   #19
Senior Member
 
Join Date: May 2010
Posts: 552
From the photos, the only thing that you can tell is that the bars are parallel with the trailer frame and for round bars, that is correct. The rear of the TV is low, but that may or may not be OK depending on how much weight is being transfered to the front axle.

You aren't going to want to hear this, but, the correct way, short of going to a scale, is to reconnect the DC, reattach the chains to the bars and select the link that puts the bars parallel. Measure your unhitched and and hitched wheel well height. If the front is the same either way, you're good to go. Otherwise, you need to adjust the weight transfer to the front axle so that the unhitched and hitched height are the same. This is don't by rotating the eccentric washer. Don't worry about the rear. Get the front right and the rear will take care of itself. Once the two heights are the same, reinstall the DC system. When everything is hooked up. drive in a straight line for 100 ft or so , so that you know everything is in a straight line. Then adjust the DC so that the cam rides perectly in the nook in the bar. it has to do that, and from the photo, it looks like it mat be a little off. The whole thng is not hard to do, it's just tedious and time consuming. Don't try to do it while DW is impatiently looking over your shoulder and patting her foot because she wants to get on the road.
After everything is set correctly, you can adjust the angle of the trailer if you like. It should be parallel to the ground or a little nose down. You can change it by moving the bolts up or down in the holes in the stinger. Changing the angle of the trailer is not going to affect your previous adjustments.

If yo have issues, let us know and between Eagle and myself, we can probably get youthrough it. I just finished readjusting my WD after trying to get two shops to do it right and installing my DC, so it's not rocket science. Good Luck.

One other thing that I noticed after the fact is that the chains need to be pulled from a position as vertical as possible. You need to move the snap up brackets forward to do that. You may have to notch the propane cover to provide some clearance.
__________________
2010 22FB(Ret)
2013 F250 XLT
I now have a Keystone Outback, but I try to help when I can.
---------------------
Bitter Gun Owner
Bitter Clinger
Armed Infidel
Bob Landry is offline   Reply With Quote
Old 06-17-2011, 06:51 PM   #20
Site Team
 
Crabman's Avatar
 
Join Date: Nov 2010
Location: Virginia`s Eastern Shore
Posts: 17,091
Looks like you guys are taking care of The Sloan Ranger.
__________________
2017 Coachmen Catalina 283RKS
2018 Ford F250 Super Duty 6.2l CCSB
2010 Jayflight 28BHS (sold)
Crabman is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Jayco, Inc. or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 07:18 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.