My 2018 did have some hard shifts when it was first new. Now, with 20+K on it, I don't notice it anymore. Mine was rough downshifting, especially between 3rd and 2nd in Tow-Haul. I don't know how much "learning" the trans does over time, but mine has really smoothed out with time.
There has been some discussion over at ford-trucks.com on the subject, and in fact I believe I posted my concerns with my rough downshifts over there at one point. You may want to look around over there for some additional information.
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2017 Jay Feather 7 22BHM Baja/Andersen WD
2018 F150 4x4 3.5L Ecoboost Max Tow
2015 MB Sprinter 2500 Passenger 2.1L Diesel
2007 Ram 2500 4x4 Cummins 5.9L G56
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