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Old 07-04-2013, 03:36 PM   #1
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2013 X17Z axle problems!!!!!!

I bought my 2013 X17Z in January and have taken it on three trips. After the second trip I noticed some very unusual tire wear on the inside of both of the tires. I took it into the dealer to have it looked at and they determined that it was a bad Dexter Axle. They ordered a new axle and put it on, but I would have to wait for new tires until Dexter could determine if it was a manufacturing issue or a "transportation" issue.

On our third trip (first one with the new axle) we got about 100 miles when we had to stop to fill up. I inspected the tires and they were so hot, I could barely keep my hands on them. I thought maybe a brake was dragging from the swap, but both of the drums were cool to the touch. It had to be road friction causing the heat. I notified the dealer immediately and dropped the trailer off after the trip.

After examining the situation, they determined the second axle had the same problems as the first one. They contacted Dexter who's initial response was, they had already replaced the axle and they weren't going to do it again. Glad there is a 2 year warranty on Jayco products.

The dealer decided to swap my axle and tires from a new 2013 he had sitting on the lot to get me down the road since we had been dealing with this issue for a month. When they went to remove the axle from the new 2013 model, they noticed it was different from the axle on my 2013 X17Z. It looks like somewhere during the production of the 2013 models, Dexter reengineer the axle, and Jayco modified the frames to accept the new axles.

So, it's 4th of July weekend and the dealer was nice enough to give me a free rental for the weekend so I didn't have to scrap my trip to Put-In-Bay that has been scheduled for a year. Bad news is that my X17Z is still sitting at the dealer on jack stands with no axle underneath it and nobody really knows where to go from here.

I would advise any owners of Jay Feather hybrids to immediately check your tires for excessive wear on the insides. My personal opinion is Dexter might have had some issues with their axles and that is why they modified the design in the middle of the production of the 2013 models.

More details to come as they become available.
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Old 07-04-2013, 08:03 PM   #2
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Are you absolutely sure your tires are properly inflated AND that you have not overloaded the TT?
I have had the same problem and found that I was doing both of the above.

Put-In-Bay brings back wonderful memories. I have been there many times. The sailing regattas and wine festivals may take 10 years off my life. But it was worth every minute.
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Old 07-05-2013, 08:21 AM   #3
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Wear on the first set of tires would not be due to underinflation, but could be due to axle problem or overload leading to an axle problem. Heat on the second set could be due to underinflation. Knock on wood but my wear is fine and axles have no issues.
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Old 07-05-2013, 08:30 AM   #4
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The dealer and their service department has been involved with this situation from the beginning. I assure you they trailer is not overloaded (unless graham crackers and marsh mellows weigh more than I think), and the tires are properly inflated. I am a stickler about checking tires before any trip.

If you pay attention to my thread you will see Dexter changed their axle design in the middle of the 2013 production run, causing Jayco to have to modify their frames to accept the new axle. These things don't happen if everything is OK. It costs money to retool in the middle of production.

UPDATE: Just got off the phone with Jayco and they are wanting to get involved with the dealer to track down the problem.
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Old 07-05-2013, 01:27 PM   #5
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Put-In-Bay! We was just there for Pyrate Fest with our X17Z which was our third trip. We won't be using it again until September when will be back at Put-In-Bay for a week. I better check my tires and see how they are wearing. Interesting thread to watch here..
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Old 07-08-2013, 04:14 PM   #6
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UPDATE: the frame manufacturer sent out a tech to do some measurements. It's off by 3/8 of an inch. But another measurement by the tech showed that the front part of the frame is bowed out, meaning the frame rails that run front to back are not parallel. He said the frame needs to be replaced. Jayco wants the dealer to install the 2nd new axle (3rd, including the original) in the morning to see if that cures the problem. I am sure it won't or the 2nd axle would have fixed it.

I think we might be getting into buy back territory here.
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Old 07-08-2013, 09:07 PM   #7
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Quote:
Originally Posted by snappypics View Post
UPDATE: the frame manufacturer sent out a tech to do some measurements. It's off by 3/8 of an inch. But another measurement by the tech showed that the front part of the frame is bowed out, meaning the frame rails that run front to back are not parallel. He said the frame needs to be replaced. Jayco wants the dealer to install the 2nd new axle (3rd, including the original) in the morning to see if that cures the problem. I am sure it won't or the 2nd axle would have fixed it.

I think we might be getting into buy back territory here.
I really hope all works out for you..

My daughter and son-in-law had purchased a new TT last year and they also had axle problems, (among many other problems), and it has been in for repair for 3 months. They just got it back last week. They are demanding the manufacturer adds another year to their warranty. This is not a Jayco trailer, btw!!
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Old 07-13-2013, 07:37 AM   #8
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UPDATE - 3rd axle is now in the camper and it was delivered to my house yesterday. The next trip is up to the Muskegon River later this month. Hopefully the trailer finally tows like it is supposed to. Since the day I bought it, it tows like it weights a lot more than 3,000 lbs and I feel like I am fighting it all the time on the highway. Let's just say I am looking forward to everything going smoothly.
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Old 07-23-2013, 04:37 PM   #9
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Keeping everybody in the loop, here is the latest.

Took the camper on a local trip this weekend and it swayed bad on the highway and the (brand new) tires are still very hot when I get to the destination. This tells me the 3rd axle is not the problem and replacing the axles is not helping at all. So I contacted the dealer and Jayco is picking up the trailer on Monday and taking back to the factory to try to figure out the problem and resolve it. I believe the problem lies in the frame not being square. So if that is the case, the only two acceptable resolutions for me are for Jayco to buy it back or replace it. I didn't buy a refurbished trailer, I bought a new one. If they have to replace the frame, that means taking apart then entire trailer and rebuilding it. I don't think so.
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Old 07-23-2013, 09:33 PM   #10
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I sure hope you get a resolution to your satisfaction....

Keep us posted!
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