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Old 05-12-2013, 08:20 PM   #21
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Electric awning recall

Will be calling domestic in the morning, but I just check my VIN and awning model # and dates, and all 3 fall within the recall range. I hope it can be fixed b4 Memorial Day weekend. I will not let this effect my vacation plans. Good thing that trip is not far (1.5 hrs away).
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Old 05-13-2013, 09:21 AM   #22
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I just called Jayco and spoke to Donna, gave her my VIN number and she said mine was NOT listed on the recall. Should I contact Dometic and ask them or go with what I was told by Jayco?
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Old 05-13-2013, 09:58 AM   #23
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Emailed my RV Dealer on the weekend as I have yet to pick up my TT (getting it on the 24th). Sent them the recall notice as my VIN fell in the range covered by the recall. I got an answerback this morning that they crossed checked my unit and it is not included in the recall. I'm guessing it must have the Care Free of Colorado power awning.
So far no reasons not to trust the dealer, but I will still give it a check when I pick up the TT.
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Old 05-13-2013, 09:59 AM   #24
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Quote:
Originally Posted by katgar05 View Post
I just called Jayco and spoke to Donna, gave her my VIN number and she said mine was NOT listed on the recall. Should I contact Dometic and ask them or go with what I was told by Jayco?
I would call the 888 # for dometic just to clarify. I am on the phone with them right now and I do have one of the recalled awnings.
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Old 05-13-2013, 01:11 PM   #25
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I called dometic Friday evening and got set up with a claim #. I called my dealer Saturday and they did not know about it. I called Dometic again this morning and they called back with a phone # . Apparently a mom and Pop outfit. Talked to the wife and I am waiting on his return call now. I tried to get customer service at Jayco but no response. I want to ask about warranty repercussions if Dometic,s guy messes something up.
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Old 05-13-2013, 03:23 PM   #26
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It's Dometic's recall and they are reputable and fix properly.

Not to worry.
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Old 05-14-2013, 08:24 PM   #27
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So what exactly is the fix they are doing?
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Old 05-15-2013, 07:25 AM   #28
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Electric awning recall

Wow, Dometic said they would call me within 24 hours to set me up with a mobile repair person. They actually called back within a few hours, gave me the name and #of the repair service, and told me to give them a call to set up repair and that Dometic already notified them. Call the guy and he said Dometic shipped him the part and it should be in by end of week for repair next week. They mentioned the fix is a replacement motor.
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Old 05-15-2013, 08:23 AM   #29
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Yesterday I went out to see if my awning numbers were in the range of the recall.......and it is, although I called Jayco a few days ago and was told that Jayco did not see any recall's for my TT under my VIN. Anyway, jdorant suggested I call Dometic, just got off the phone with them, set up my account, and was told the mobile service team will call me back to set up my appt. I told the lady on the phone that I have a trip planned to depart on 24 May and she said they would put a rush on it and the service should be complete by 23 May. We will see and I will let you folks know when they come to my house and fix it. She also said the fix is to replace the awning motor.
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Old 05-15-2013, 07:16 PM   #30
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Thanks, what is the Dometic number your using?
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