Originally Posted by gobdeep
Welp... looks like my stubbornness prevailed. Jayco cut a check and it arrived today for more than I had requested. I had only requested reimbursement of the aftermarket regulator.
Here is the last email I sent (Jayco was asking for a business card and photos of the repair shop):
FYI, the recall notice does not state that a business card or something to validate the company is required. The recall notice states:
• “If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. Submit an email to email@example.com including your name, address, VIN, recall number, and a clear, legible receipt showing the identification of the product that was recalled.”
This recall notice does not state that it must be completed through a Jayco dealer. As I had this repair completed through a third-party, this repair would fall under the paragraph mentioned above. I provided those evidences/artifacts in the original email and included pictures of the properly-installed aftermarket, pre-recall regulator.
Per the recall notice, I am submitting evidences of having replaced the recalled regulator prior to the recall remedy notice being sent. This was done to facilitate safe and proper use of our propane system.
• Name: [my name]
• Address: [my address]
• VIN: [my VIN]
• Recall number: NHTSA # 21V-685
• Clear, legible receipt showing identification of the product that was recalled: Please find attached the PDF receipt of the MB Sturgis dual-stage propane regulator from the MB Sturgis company.
• In addition, please find attached
o A photograph of the installed MB Sturgis regulator on the Jayco Jay Feather 24BH with VIN ending in S0281
o One email communication with the Jayco dealership in November 2021 discussing the faulty regulator on my Jayco Jay Feather 24BH
o One email reply from the dealership stating that they would submit our regulator replacement request to Jayco for warranty replacement for which we were never contacted for follow up until today when the recall letter arrived in mail… two years later.
Looks like I'll be buying a few rounds of drinks & smores around the next campfire.
Fantastic work!!! The propane regulator is and was a serious safety issue. I must add a quick comment to this experience of a runaround I dealt with myself. It pertained to my peeling sofa that was a dedicated size for our unit.
They did not even want to give me the part number until we swapped about seven persistent and detailed emails so I could deal directly with Lippert.
Really enjoyed reading your very detailed and to the point replies. With the replies that I have gotten over the past two campers, when exchanging emails, I get the feeling that sometimes I am dealing with some third person in far away places too.