Got my follow-up notice today for lp gas regulator recall. Made a phone call to Pharr RV Lubbock, and service manager advised he did not have, did not know if or when he would have, any regulators to perform the recall. I also reminded him I had replaced the failed WinnTek regulator in February. He gave me Jayco's number (800) 283-8267 and asked that I call them and report both the failure and the 'fix'. Called the number, was #8 in the que, requested call back and got one within five minutes. Answered the phone, told the nice lady on the other end about my notices, Her immediate response-"If you are still using propane I am asking you to go turn it off NOW." No, not in use but I was calling to advise I have performed the repair myself due to failure last February. Her response-"Was anyone injured due to the failure?" No, nothing but my pocketbook...she laughed then apologized, said that gas regulator had caused a lot of problems. She asked what kind of regulator I replaced the WinnCo with, I told her I didn't know, she said ALL WinnCo/WinnTek regulators were defective and Jayco recommended replacement with ANY OTHER BRAND available. Then I was told the repair was noted (after she asked for the last 6 of the VIN) on the unit and I shouldn't be getting any more correspondence from Jayco.
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Eric & D.Ann Riddle
2018 Nissan Titan CC SV rwd
2018 Jayco Jayfeather 23RL
I would love to just replace ours ourselves but am confused on what to replace it with. See lots of links but many are sold out. Wish we had specs to see what to get and try trailer stores etc.
snip..... Then I was told the repair was noted (after she asked for the last 6 of the VIN) on the unit and I shouldn't be getting any more correspondence from Jayco.
You are correct. All Jayco is 'required' to do is provide the part (which they cannot) and install it -IF- the defective part is still attached to the original vehicle in use.
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Eric & D.Ann Riddle
2018 Nissan Titan CC SV rwd
2018 Jayco Jayfeather 23RL
It seems I was lucky. As soon as I saw this recall on this site I looked at mine and my in-laws. Both were included. The dealer had me email all info and pictures. Both have been done already. I must have got ahead of people that waited for the recall letter.
I was able to score two high flow units before the supplies were wiped out. One is for a spare. Had issues with the OE regulator since day one. New regulator took care of it. New regulators will be hard to come by for sometime.
Earl
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You are correct. All Jayco is 'required' to do is provide the part (which they cannot) and install it -IF- the defective part is still attached to the original vehicle in use.
I moved from phone to email when I didn't get satisfaction. When they said no in an email, I asked to escalate and then they said I would be reimbursed. I have to head out to the storage facility to take a picture of the new regulator and that supposedly is the last step in the process.
I moved from phone to email when I didn't get satisfaction. When they said no in an email, I asked to escalate and then they said I would be reimbursed. I have to head out to the storage facility to take a picture of the new regulator and that supposedly is the last step in the process.
Fingers are still crossed.
The latest email (5 minutes ago after me sending in the pictures of the replacement regulator 30 minutes ago):
We are all good, reimbursement has been submitted. Have a great day.
I am still confused on which regulator to buy. There are so many of them.
Here's where you start-
The Specs for the one you have.
Make sure you start by searching for an RV propane AUTO CHANGEOVER regulator.
Then the capacity should be the same or more than this model.
The output pressure should be set at 11 WC
If yours is vertical, don't get a horizontal one.
The inlet fittings and output fittings should be the same as the ones on your model. If you get an RV specific regulator, they probably will be.
Here's where you start-
The Specs for the one you have.
Make sure you start by searching for an RV propane AUTO CHANGEOVER regulator.
Then the capacity should be the same or more than this model.
The output pressure should be set at 11 WC
If yours is vertical, don't get a horizontal one.
The inlet fittings and output fittings should be the same as the ones on your model. If you get an RV specific regulator, they probably will be.
I need help. I need a picture of the regular with numbers N18 XX. Jayco says I need a picture of my regulator. Natural it went to the trash. It should look similar to picture in my post. Thanks
In May of this year I noticed a dangerous propane leak coming from the factory installed propane regulator vent. I immediately purchased and replaced the faulty regulator.
In August, I received the faulty propane regulator recall notice. I immediately attempted to call the phone number listed on the notice and due to the long answering wait times, I elected to be called back. I called three different days and never received a call back! I called your CS (for the 4th time) today and finally got to speak to a CS rep. She said the cut-off date for reimbursement cost for the regulator was August 13 2021 and that I was not eligible for reimbursement cost. There is no mention of any reimbursement cut-off date in the recall notice!
Is this really how Jayco is handling a potentially dangerous product recall? By not calling customers back and not including important reimbursement information in the recall notice.
Are you asking this question to JOF? We have nothing to do with Jayco and as far as I know they do not answers questions put forth on this independently owned forum.
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In May of this year I noticed a dangerous propane leak coming from the factory installed propane regulator vent. I immediately purchased and replaced the faulty regulator.
In August, I received the faulty propane regulator recall notice. I immediately attempted to call the phone number listed on the notice and due to the long answering wait times, I elected to be called back. I called three different days and never received a call back! I called your CS (for the 4th time) today and finally got to speak to a CS rep. She said the cut-off date for reimbursement cost for the regulator was August 13 2021 and that I was not eligible for reimbursement cost. There is no mention of any reimbursement cut-off date in the recall notice!
Is this really how Jayco is handling a potentially dangerous product recall? By not calling customers back and not including important reimbursement information in the recall notice.
I got the same message. Email them and get the refusal in writing and then ask for it to be escalated. I got it through that way for a similar condition (outside of the 10 days).
Norty1: I don't believe I was asking a question. I was simply stating my experience and frustration with Jayco's bad handling of the regulator recall. I do enjoy reading the forum topics, but I rarely post replies and apparently I should just stick to reading rather than posting.
I got my letter 8/10/21, I change mine last month because it was leaking gas at the vent. Jayco told me they want a picture or the old regulator. They also want me to carry it to be checked my the dealer. I got a picture off the internet. They want a picture they will have one. Who would save an old regulator or take a picture? Thank God it didn't catch fire. Good luck, there will be a back log of repairs. If I am out $72 for a regulator I be dam if I will take it back for them to look at.
Where did u find a replacement regulator? I’ve been looking in my area and can’t find one.
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