|
|
07-31-2020, 04:55 PM
|
#1
|
Senior Member
Join Date: Dec 2016
Location: Austin, Texas
Posts: 512
|
Northpoint recall
Received in the mail today notice of safety recall #20V-385, suspension may allow trailer wheels to contact wheel well. Jayco will inspect and MAY replace springs and or tires affected by this recall. Jayco WILL install 4 bump stops on ALL recall units.
__________________
2021 Coachmen Freelander 29KB
2019 Jeep Wrangler Sahara
NSA Ready Brute Elite II tow bar
|
|
|
07-31-2020, 05:48 PM
|
#2
|
Junior Member
Join Date: Aug 2014
Location: Nowhere
Posts: 2
|
Recall 20V-385, 2017 North Point 5th Wheels Suspension System
Just received attached recall today. Apparently “under certain conditions, the suspension system may allow a tire to make contact to the wheel well and surrounding structure of the fifth wheel”.... “that could lead to increase risk of crash”.
|
|
|
07-31-2020, 06:35 PM
|
#3
|
Senior Member
Join Date: Feb 2018
Location: Palmetto
Posts: 1,057
|
Been wondering why they never issued a recall on the North Points. Jayco pick my 377 up in Dec. 2018 and carried back to factory for the same problem.
__________________
2017 Jayco 377rlbh (sold)
2021 Grand Design 351MR
|
|
|
07-31-2020, 06:53 PM
|
#4
|
Senior Member
Join Date: Jan 2015
Location: DFW
Posts: 3,493
|
I'm just curious...what's the difference between the '16's & '17's? Only asking because I have a '16.
__________________
Dan
'24 GMC 2500 AT4X AEV Edition
|
|
|
07-31-2020, 08:21 PM
|
#5
|
Senior Member
Join Date: Feb 2018
Location: Palmetto
Posts: 1,057
|
Not sure I'm correct, but I think the 16's were on a 10" frame and in 17 they went to 12" which has less clearance.
__________________
2017 Jayco 377rlbh (sold)
2021 Grand Design 351MR
|
|
|
07-31-2020, 10:13 PM
|
#6
|
Senior Member
Join Date: Nov 2016
Location: Port Huron, Mi
Posts: 1,737
|
Quote:
Originally Posted by Cannon
Not sure I'm correct, but I think the 16's were on a 10" frame and in 17 they went to 12" which has less clearance.
|
You are correct. That is one of the "improvements" was they went to a 12" I-beam frame. Which doesn't make sense because the 12" is taller than the 10" which would give more clearance between the wheels and the floor.
I got my recall notice today. They sent recalls out on other models of trailers quite some time ago and I knew it was just a matter of time before they figured out they need to send it out to Northpoint owners as well. This should be interesting...
|
|
|
07-31-2020, 10:17 PM
|
#7
|
Senior Member
Join Date: Nov 2016
Location: Port Huron, Mi
Posts: 1,737
|
__________________
2017 North Point 375BHFS
2015 Silverado 3500HD Crew Dually Dmax 4x4
|
|
|
08-02-2020, 12:49 PM
|
#8
|
Junior Member
Join Date: Jul 2017
Location: Yakima
Posts: 10
|
I just received this notice as well. I have a Morryde suspension and pinbox and this recall doesn't make mention of the Morryde. My leaf springs don't appear to have a bump stop on them either. Anyone have any info on this? I plan to call them tomorrow to ask and I'll update once I get their response.
Thanks,
|
|
|
08-03-2020, 09:49 AM
|
#9
|
Senior Member
Join Date: Oct 2016
Location: McCalla, AL
Posts: 1,228
|
If anyone has the "bump stop" put on please post a picture of it.
|
|
|
08-03-2020, 11:12 AM
|
#10
|
Senior Member
Join Date: Dec 2016
Location: Austin, Texas
Posts: 512
|
Quote:
Originally Posted by 2naEagle
If anyone has the "bump stop" put on please post a picture of it.
|
Check post #58
https://www.jaycoowners.com/forums/f...l-72576-3.html
__________________
2021 Coachmen Freelander 29KB
2019 Jeep Wrangler Sahara
NSA Ready Brute Elite II tow bar
|
|
|
08-03-2020, 04:05 PM
|
#11
|
Senior Member
Join Date: Nov 2016
Location: Port Huron, Mi
Posts: 1,737
|
I called my dealer today and they had no idea of what I was talking about. They didn't even know there was a recall sent out on Pinnacle models and that was nearly a year ago. So, I have to scan my recall notice and email it to them so they can see what has to be done. They said the first available appointment is mid october. Yeah, right. According to the letter this is a safety issue. You'd think something like this would take presidence. Besides, my trailer will be all waxed and put away for the season by then.
__________________
2017 North Point 375BHFS
2015 Silverado 3500HD Crew Dually Dmax 4x4
|
|
|
08-05-2020, 03:59 PM
|
#12
|
Senior Member
Join Date: Dec 2016
Location: Austin, Texas
Posts: 512
|
Dropped my 5er off at dealer today. Advisor showed me a "ream" of info related to recall inspection instructions. So, not just a "look-see" but pictures, measurements and forms to be filled out by mechanic and sent to Jayco. Based on info, appropriate parts will be sent to dealer. My advisor expects to "git-er-done in about 4 weeks.
__________________
2021 Coachmen Freelander 29KB
2019 Jeep Wrangler Sahara
NSA Ready Brute Elite II tow bar
|
|
|
08-12-2020, 01:53 PM
|
#13
|
Senior Member
Join Date: Sep 2016
Location: Lexington
Posts: 106
|
Jayco Suspension Recall
Just returned from 4500 mile trip, 2 flats, one blowout (destroyed fender skirt and damaged side of RV), one scary mishap hitting mirror of another RV. Received recall two days after getting home. Took RV with recall paper to nearest Jayco dealer which happens to be Camping Worl, the biggest joke in the industry. Was told by service writer they couldn’t get to it to check it out for maybe three weeks. Told him to read the recall, they have 3 days to get on it once they receive it. He stated that about 300 units ahead of me had priority. I told him to read again because I was now priority. Eventually had to do same with general manager. Now waiting on parts and Jayco to make a decision on paying for damages and replaced tires.
__________________
2017 North Point 315RLST
2012 F250 Lariat 2WD 6.7 diesel
|
|
|
08-12-2020, 02:30 PM
|
#14
|
Junior Member
Join Date: Jul 2017
Location: Yakima
Posts: 10
|
I also bought from Camping World:-(
I have done the inspection myself on the leaf springs and I don't have the Bump Stops the recall letter requires. Jayco won't send me the bump stops so I can install them and require it to be done by the dealer. Not sure how to get these parts so I can drive this rig safely.
|
|
|
08-25-2020, 05:06 AM
|
#15
|
Senior Member
Join Date: Nov 2016
Location: Port Huron, Mi
Posts: 1,737
|
After some back and forth calling, I was finally able to get mine squeezed in at the dealer on friday, 8/21. I hauled it 220mi round trip so they can "inspect" it. They had no intel as to what all needed to be inspected. One of the seasoned service guys came out and crawled under it and took all kinds of measurements. He laid under there for a few admiring my disc brake conversion too. Lol! The service manager said they would submit it to Jayco and wait for their decision response, which would probably be a few weeks, as to what recall kit they are sending. Then I have to drag it all the way back there again for the repair. Jayco should eat the cost of either sending a mobile crew to my house to fix it or the 2 tanks of fuel it cost me to get it there and back.
__________________
2017 North Point 375BHFS
2015 Silverado 3500HD Crew Dually Dmax 4x4
|
|
|
08-26-2020, 05:22 PM
|
#16
|
Junior Member
Join Date: Jul 2017
Location: Yakima
Posts: 10
|
I would like to just get the parts and replace them myself. For some reason they won't entertain this. Any ideas on how to get the bump stops for the axles? It is a simple install.
|
|
|
08-27-2020, 10:58 AM
|
#17
|
Senior Member
Join Date: Dec 2016
Location: Austin, Texas
Posts: 512
|
Called dealer for recall status today. Advisor said Jayco wants 5er weighed. Dealer has no scales. Dealer and Jayco trying to work it out. I am sure they can hook it up and take it across nearest CAT scale.
|
|
|
08-28-2020, 07:34 AM
|
#18
|
Senior Member
Join Date: Apr 2018
Location: Natalbany Creek Campground, Amite City, LA
Posts: 3,244
|
Quote:
Originally Posted by Springhook
Called dealer for recall status today. Advisor said Jayco wants 5er weighed. Dealer has no scales. Dealer and Jayco trying to work it out. I am sure they can hook it up and take it across nearest CAT scale.
|
Have you ever taken it to the CAT scales to make sure you're within the limits?
__________________
AL & JANET KRUEBBE
2019 PINNACLE 37RLWS
2018 NORTH POINT 315RLTS (TRADED)
2017 RAM 3500 DRW DIESEL/AISIN 4.10 AIR BAGS
B&W COMPANION TURN OVER BALL HITCH
Formerly from Sequim, WA
|
|
|
08-28-2020, 05:20 PM
|
#19
|
Senior Member
Join Date: Dec 2016
Location: Austin, Texas
Posts: 512
|
Quote:
Originally Posted by AKRUEBBE
Have you ever taken it to the CAT scales to make sure you're within the limits?
|
Yes, I have scaled it. I have not added any appreciable weight to the trailer since. I did, however gain 15 pounds.
__________________
2021 Coachmen Freelander 29KB
2019 Jeep Wrangler Sahara
NSA Ready Brute Elite II tow bar
|
|
|
09-19-2020, 09:16 AM
|
#20
|
Junior Member
Join Date: Oct 2017
Location: Castle Rock
Posts: 7
|
Northpoint recall questions
Anybody have any success getting this completed yet?
My unit has been waiting for approval and parts for 3.5 weeks now.
Is there potential for concealed damage on the unit from the frame impact?
Anybody consider other recourse action?
|
|
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Threads |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|