Jayco RV Owners Forum
 


Reply
 
Thread Tools Display Modes
 
Old 03-21-2013, 07:37 AM   #1
Senior Member
 
krsmitty's Avatar
 
Join Date: Feb 2012
Location: Brandon, FL
Posts: 329
2010 Eagle 28.5 Rear Molding Strip Water leak

Have a water leak behind the rear wall of my Eagle 28.5. It seems to be leaking somewhere around the rear molding strip. The leak has caused wood damage all along the rear wall and the whole wall will need to be replaced to fix it. Estimated cost of $2,500 - 3,000. It started when the RV was less than a year old, and may have even been there off the factory floor. Even though the RV was still under warranty Jayco refused to fix it and still refuses to fix it today. They say it was my responsibility to make sure everything is sealed correctly. Unfortunately, there was no indication of a leak until the damage was already done. My insurance will cover the repair, minus the $500 deductible. BUT, IMHO Jayco should be covering the cost. I should not have to pay $30,000 plus for a new RV and 6 months - 1 year later have a major leak problem.

I have gone up several levels in the Jayco chain with no luck. As a Good Sam member I submitted a complaint with their Action Line several days ago.

Wanted to see if anyone else has ran into this situation and was able to rectify with Jayco.

Thanks,
__________________

__________________
Ken Smith
2016 Heritage Glen 272RLIS
2017 Dodge Ram 2500 6.7 CTD
krsmitty is offline   Reply With Quote
Old 03-21-2013, 08:42 AM   #2
Senior Member
 
Locky66's Avatar
 
Join Date: Mar 2012
Location: West Michigan
Posts: 629
How many people have you spoke with? I have never heard of such a thing as to it is your responsibility to make sure it is sealed right. Have them email their answers to you so you have it in writing.
__________________

Locky66 is offline   Reply With Quote
Old 03-21-2013, 08:54 AM   #3
Senior Member
 
krsmitty's Avatar
 
Join Date: Feb 2012
Location: Brandon, FL
Posts: 329
I have spoke to several of the Customer Service Reps, Customer Service Supervisor, Warranty Manager. They were all very adamant about it. Owner is responsible for leaks etc. if due to sealant issues. They all insist it is stated so in the owners manual.

Yes I have kept all the emails etc.
__________________
Ken Smith
2016 Heritage Glen 272RLIS
2017 Dodge Ram 2500 6.7 CTD
krsmitty is offline   Reply With Quote
Old 03-21-2013, 09:55 AM   #4
Senior Member
 
Seann45's Avatar
 
Join Date: Jun 2010
Location: Saskatoon Sask Canada
Posts: 9,701
It is right in the owners manual that you have to check the calking... Jayco is not responsible for leaks...
__________________
Seann
2004 Chev Silverado Duramax optioned past the max. 2009 Jayco Eagle 308 RLS 765 watts of solar, 6-6 volt batteries (696 amp hour), 2000 watt (4000 surge) whole house inverter.
175 days boondocking in 2017
215/2016, 211/2015, 196/14, 247/13, 193/12

Seann45 is offline   Reply With Quote
Old 03-21-2013, 10:09 AM   #5
Senior Member
 
krsmitty's Avatar
 
Join Date: Feb 2012
Location: Brandon, FL
Posts: 329
I understand that. Where the leak(s) is supposedly happening is along the rear molding. The dealer says that water is leaking through/around the screws. #1 - There is no caulking or sealant there now. Just the butyl tape underneath it. According to the dealer there is no way to inspect or reseal that area without completely removing the molding and put down new tape. Something they do not recommend to do. So, basically there is no way to "check the caulking" in that area. There is none.
__________________
Ken Smith
2016 Heritage Glen 272RLIS
2017 Dodge Ram 2500 6.7 CTD
krsmitty is offline   Reply With Quote
Old 03-21-2013, 01:47 PM   #6
Senior Member
 
RVhiker's Avatar
 
Join Date: Dec 2010
Posts: 1,253
Since I have a 2011 28.5RLS, I'll be watching this thread closely.

Does your trailer have a large window at the rear? It can also leak.

Why does your dealer think that the water is leaking in the screw holes? Has he done some sort of test? Does he see evidence of this of some sort? If so, what? The molding on my trailer goes up each side on the rear panel of the trailer and then bends across the roof for about 8 inches. Does your dealer mean that the molding on the roof is leaking or on the vertical part of the rear?

If your dealer is correct about the leak being in the screw holes that attach the molding, how can that possible be your fault? There is no caulking to apply to the screws that attach the molding, the water proofing is provided by the butyl underneath and the plastic strip on top. Where would Jayco have had you caulk to prevent this leak?

While I agree that if there is no caulking to maintain then it seems logical that the owner is not responsible for maintaining caulking that is not there. However, that is not how Jayco sees the world. If your window is leaking - presumably without Jayco applied caulking -- Jayco will tell you that the leak is your fault because you did not apply caulking. Seems nuts, but that's what they told me.
__________________
There's lots of advice and information in forums... sometimes it is correct. For example, all of my posts are made by a political appointee who got the job as a reward for contributions to my diesel bill.

2011 Jayco 28.5RLS; 2008 Chevy Duramax; Pullrite Superglide Hitch

RVhiker is offline   Reply With Quote
Old 03-21-2013, 03:09 PM   #7
Senior Member
 
tinlizzie23's Avatar
 
Join Date: Sep 2011
Location: Luray, VA (central Shenandoah Valley of VA)
Posts: 1,416
Does all this mean that Jayco is not responsible for initial caulking of the trailer when new ? In other words, if you buy the trailer new, and it is not caulked properly, and starts leaking the first camping trip, this is the owner's fault and responsibility ??? I would expect the caulking to last at least through the 2-year warranty period, if I paid that much $$ for it. For Jayco to refuse to do anything when you are well within warranty (6 mos - 1 year), well, this seems nuts . . . . . . BTW, no such disclaimer for caulking responsibility is present anywhere in my 2004 Designer owner's manual - I checked.
__________________
2003 Ford F-350 V-10 Crew Cab 4WD Long Bed
2004 Jayco Designer Medallion 29 RLTS 5th wheel
Bill, Gayle, and Mindi (dachshund)
Retired at last !

Nothing is foolproof to a sufficiently talented fool.
tinlizzie23 is offline   Reply With Quote
Old 03-21-2013, 05:52 PM   #8
Senior Member
 
krsmitty's Avatar
 
Join Date: Feb 2012
Location: Brandon, FL
Posts: 329
Quote:
Originally Posted by RVhiker View Post
Since I have a 2011 28.5RLS, I'll be watching this thread closely.

Does your trailer have a large window at the rear? It can also leak.

Why does your dealer think that the water is leaking in the screw holes? Has he done some sort of test? Does he see evidence of this of some sort? If so, what? The molding on my trailer goes up each side on the rear panel of the trailer and then bends across the roof for about 8 inches. Does your dealer mean that the molding on the roof is leaking or on the vertical part of the rear?

If your dealer is correct about the leak being in the screw holes that attach the molding, how can that possible be your fault? There is no caulking to apply to the screws that attach the molding, the water proofing is provided by the butyl underneath and the plastic strip on top. Where would Jayco have had you caulk to prevent this leak?

While I agree that if there is no caulking to maintain then it seems logical that the owner is not responsible for maintaining caulking that is not there. However, that is not how Jayco sees the world. If your window is leaking - presumably without Jayco applied caulking -- Jayco will tell you that the leak is your fault because you did not apply caulking. Seems nuts, but that's what they told me.
Yes, it has the large window in the rear. I am assuming that the dealer looked for the, or so they have told me. The dealer seems to think that water is getting through the screws, not sure why or how they came to that conclusion. Jayco does not believe that. They believe the leak is coming from around of the edge of the molding somehow. That is why they say I should have caulked around the edge, even though there is no caulk/sealant there now.

That is what they may believe, but does not mean I have to agree with it. Received notice from Good Sam that my dispute has been to sent to Jayco. Sit back and see what happens.
__________________
Ken Smith
2016 Heritage Glen 272RLIS
2017 Dodge Ram 2500 6.7 CTD
krsmitty is offline   Reply With Quote
Old 03-21-2013, 05:55 PM   #9
Senior Member
 
krsmitty's Avatar
 
Join Date: Feb 2012
Location: Brandon, FL
Posts: 329
Quote:
Originally Posted by tinlizzie23 View Post
Does all this mean that Jayco is not responsible for initial caulking of the trailer when new ? In other words, if you buy the trailer new, and it is not caulked properly, and starts leaking the first camping trip, this is the owner's fault and responsibility ??? I would expect the caulking to last at least through the 2-year warranty period, if I paid that much $$ for it. For Jayco to refuse to do anything when you are well within warranty (6 mos - 1 year), well, this seems nuts . . . . . . BTW, no such disclaimer for caulking responsibility is present anywhere in my 2004 Designer owner's manual - I checked.
That is what it seems they are saying. It is your responsibility if a leak occurs due to a sealant problem. I AGREE, sealant/caulking should last more than 6 months...1 year...even 2 years.
__________________
Ken Smith
2016 Heritage Glen 272RLIS
2017 Dodge Ram 2500 6.7 CTD
krsmitty is offline   Reply With Quote
Old 03-21-2013, 07:21 PM   #10
Site Team
 
norty1's Avatar
 
Join Date: Jan 2011
Location: Charleston, SC
Posts: 12,060
The owner is responsible for inspecting the roof or paying someone else to do it yearly.
__________________

__________________
Moderator
2011 351RLTS Eagle, Mor/Ryde suspension & pin box
06 F350 Lariat PSD, SRW, LB, CC, EGR delete kit, 16K DrawTite hitch, Timbrens, TST TPMS

Can't find what you're looking on JOF? Try:Jayco Owners Forum Custom Google Search
"It's easier to fool people than to convince them that they have been fooled." - Mark Twain
norty1 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 06:42 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.