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Old 09-16-2020, 10:27 PM   #1
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50 amp power cord reel quit working

2018 Jayco Pinnacle. Does anyone know how to access the electric power cord reel controls? The power cord reel quit working and I would like to know how to get to the gears and electrical components. When I push the retract rocker switch the motor starts but does not engage. I would also like to know who the manufacturer of the power cord is. Any help would be appreciated. Thank you.
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Old 12-23-2020, 05:23 AM   #2
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Same issue...same question.
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Old 12-23-2020, 10:21 AM   #3
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No issue with mine but I would like to know how to access it just in case. It seems to labor at times particularly when it's cold and the cord is stiff.
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Old 12-23-2020, 11:30 AM   #4
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Power Reel

I believe it is a Southwire Shoreline Reels Model RL54. Shoreline Reels has been purchased by Technology Research Corporation. Their model number is RL54331LMK and can be purchased on Amazon at https://www.amazon.com/gp/product/B0...9-90a1db2ef53b.

I am not positive that is the correct reel. When I get home from my current trip in early January I plan on removing my old reel and verifying the model.

I will post directions for access and the model when I remove it.
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Old 12-23-2020, 11:36 AM   #5
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P.S. I have a 2017 Pinnacle 38REFS
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Old 03-06-2021, 11:18 PM   #6
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Quote:
Originally Posted by thshep View Post
I believe it is a Southwire Shoreline Reels Model RL54. Shoreline Reels has been purchased by Technology Research Corporation. Their model number is RL54331LMK and can be purchased on Amazon at https://www.amazon.com/gp/product/B0...9-90a1db2ef53b.

I am not positive that is the correct reel. When I get home from my current trip in early January I plan on removing my old reel and verifying the model.

I will post directions for access and the model when I remove it.
I have confirmed that this is the correct replacement reel. I finally pulled my reel (not an easy task to get to the reel). However, I was able to fix the reel instead of replacing it. Four of the six clutch pins had fallen out, the other two had moved to the point they were not engaging. I can provide instructions if anyone is interested.
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Old 03-07-2021, 08:53 AM   #7
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Quote:
Originally Posted by thshep View Post
I have confirmed that this is the correct replacement reel. I finally pulled my reel (not an easy task to get to the reel). However, I was able to fix the reel instead of replacing it. Four of the six clutch pins had fallen out, the other two had moved to the point they were not engaging. I can provide instructions if anyone is interested.
Very interested in the instructions. Don't have a problem yet, but would rather prepare up front than be stuck somewhere. Thanks in advance!
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Old 03-07-2021, 10:34 AM   #8
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Originally Posted by robkelly View Post
Very interested in the instructions. Don't have a problem yet, but would rather prepare up front than be stuck somewhere. Thanks in advance!
x2 on those instructions!
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Old 03-07-2021, 12:14 PM   #9
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x3 on the instructions.
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Old 03-07-2021, 03:12 PM   #10
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I will post them sometime tomorrow
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Old 03-08-2021, 08:40 AM   #11
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Repair Instructions

I did not take pictures of the power reel removal process. I have re-mounted the reel (pic 12) but have not put the aluminum sheeting back on because the plywood that reinforces the reel door area was completely rotten (pic 10). I will take pictures when I put the sheeting back on next weekend to show how it all fits together. You will have to and remove the switch cut the 12-volt wires before you can remove the aluminum sheeting.

Once you have access to the reel remove the clips that fasten the 12-volt wires to the body of the RV. Remove the four self-tapping bolts that holds the reel to the RV frame. You will need a 3/8-inch socket and a long extension. Support the reel, remove the cover over the main power connection and remove the main power cable (pic 01).

On a suitable work surface remove the drive cover being careful not to lose any clutch pins that may have fallen out (pic 06). Remove the two Allen screws holding the driven sprocket and remove the driven sprocket and chain. (I was pleasantly surprised the drive and driven sprockets were metal). You now have access to the plastic clutch wheel (pic 3). The clutch pins should be protruding from the sprocket side of the clutch wheel (pic 08) and flush with the reel side. The pins all fit snugly in their holes but as an added precaution I added a drop of high-quality thick super glue to the holes before I re-inserted each pin.

Install the driven socket and chain. The side of the driven socket that faces the reel is labeled “Inside”. Do not over tighten the Allen screws of the reel will not free wheel. I put a light coat of white lithium grease on the chain and sprockets.

Support the reel and connect the main power cable. Note the lugs are labeled with the correct wire color. Make sure the lugs are straight and evenly spaced. I used blocks to hold the reel to while mounting it to the frame but it would be easier with two people.

Note: the instruction manual on TRC’s website says never power out the reel. You should momentarily press the extend button (which is actually labeled release on the button TRC sells) to make sure the clutch pins are disengaged then free wheel out the cord.
Attached Thumbnails
PWR_Reel_12.jpg   PWR_Reel_10.jpg   PWR_Reel_01.jpg   PWR_Reel_06.jpg   PWR_Reel_03.jpg  

PWR_Reel_08.jpg   PWR_Reel_11.jpg  
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Old 04-26-2021, 02:42 PM   #12
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Great information

Thanks for the information neighbor! I have one piece of advice, when I got into the reel space and saw the things I would have to disconnect, I called an audible and was able to fix in place. Disconnecting wires and possible water lines that might bite you in the ass when reconnecting, or might not hold as well as the factory connections. I removed the screws holding the reel to the floor and was able to create enough space on the sprocket side to remove the cover and just as you said there were 5 pins laying in the pan. Glued the pins back in place, reassembled and it works like new! Thanks for the great instructions and pictures, saved me a lot of grief and money!

Quote:
Originally Posted by thshep View Post
I did not take pictures of the power reel removal process. I have re-mounted the reel (pic 12) but have not put the aluminum sheeting back on because the plywood that reinforces the reel door area was completely rotten (pic 10). I will take pictures when I put the sheeting back on next weekend to show how it all fits together. You will have to and remove the switch cut the 12-volt wires before you can remove the aluminum sheeting.

Once you have access to the reel remove the clips that fasten the 12-volt wires to the body of the RV. Remove the four self-tapping bolts that holds the reel to the RV frame. You will need a 3/8-inch socket and a long extension. Support the reel, remove the cover over the main power connection and remove the main power cable (pic 01).

On a suitable work surface remove the drive cover being careful not to lose any clutch pins that may have fallen out (pic 06). Remove the two Allen screws holding the driven sprocket and remove the driven sprocket and chain. (I was pleasantly surprised the drive and driven sprockets were metal). You now have access to the plastic clutch wheel (pic 3). The clutch pins should be protruding from the sprocket side of the clutch wheel (pic 08) and flush with the reel side. The pins all fit snugly in their holes but as an added precaution I added a drop of high-quality thick super glue to the holes before I re-inserted each pin.

Install the driven socket and chain. The side of the driven socket that faces the reel is labeled “Inside”. Do not over tighten the Allen screws of the reel will not free wheel. I put a light coat of white lithium grease on the chain and sprockets.

Support the reel and connect the main power cable. Note the lugs are labeled with the correct wire color. Make sure the lugs are straight and evenly spaced. I used blocks to hold the reel to while mounting it to the frame but it would be easier with two people.

Note: the instruction manual on TRC’s website says never power out the reel. You should momentarily press the extend button (which is actually labeled release on the button TRC sells) to make sure the clutch pins are disengaged then free wheel out the cord.
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Old 10-28-2021, 02:24 PM   #13
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Hey all,
I was retracting the cable today and got it hung on the reel. In the process of trying to release it I am sure something let go. The motor works as it should, and the momentary release after you release the retract button works as well but the reel appears to be freewheeling and will not move on its own. I am looking at the same situation you all had?
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Old 10-28-2021, 02:26 PM   #14
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And how did you all take the cover off allowing access to the reel? thanks
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Old 10-28-2021, 08:42 PM   #15
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Cord reel

Quote:
Originally Posted by jetlag View Post
And how did you all take the cover off allowing access to the reel? thanks
Some say disconnect low voltage and 110 and remove cord reel to repair. I removed the cord reel mounting screws, rotated the reel to gain access to the other side covers down removed it. Almost guarantee there will small pins in the pan. I glued the pins back in place, flush on the back and protruding 1/4” to 3/8” on other. Now the bad news it lasted a year and failed on our recent trip. There maybe a replacement sprocket that doesn’t do this I’m contacting the manufacturer to see if they have a fix.
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Old 10-29-2021, 03:05 AM   #16
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Quote:
Originally Posted by onthegulf View Post
Some say disconnect low voltage and 110 and remove cord reel to repair. I removed the cord reel mounting screws, rotated the reel to gain access to the other side covers down removed it. Almost guarantee there will small pins in the pan. I glued the pins back in place, flush on the back and protruding 1/4” to 3/8” on other. Now the bad news it lasted a year and failed on our recent trip. There maybe a replacement sprocket that doesn’t do this I’m contacting the manufacturer to see if they have a fix.
Thank you, are these the screws you refer to? then rotate and presume two more on the other side?
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Old 10-30-2021, 09:35 PM   #17
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Call it a senior moment I did this a year ago and don’t recall if they were screws or bolts and how many. I would encourage anyone with this problem because the adhesive I used clearly didn’t last. And my approach was based on a Vanleigh Vilano so you’re placement of the reel may be different, I had to be a little of a contortionist to get into the space, so your size and flexibility may determine if you can do this.
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Old 10-30-2021, 09:39 PM   #18
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The phrase “I would encourage” dropped the part of contacting the manufacturer for advice, I thought the had developed a fix so I want to explore that and possibly adhesive advice, and maybe they’ve designed an inferior slightly overpriced product because there seems to be a lot of people having this problem.
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Old 10-31-2021, 05:17 AM   #19
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Originally Posted by onthegulf View Post
Call it a senior moment I did this a year ago and don’t recall if they were screws or bolts and how many. I would encourage anyone with this problem because the adhesive I used clearly didn’t last. And my approach was based on a Vanleigh Vilano so you’re placement of the reel may be different, I had to be a little of a contortionist to get into the space, so your size and flexibility may determine if you can do this.
I will call them. I removed the screws shown in my picture and all it did was allow access to the electrical connections. Thanks
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Old 11-03-2021, 04:07 AM   #20
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The company called me back but I missed them. Will try them again today. He did say in his message that it appeared the "pins" had fallen off and they had a fix. Will update once we speak.
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