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Old 10-02-2014, 09:58 PM   #121
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I must say the folks at Jayco support have always responded very quickly to my questions and any request I've made for copies of electrical or structural plans. Every time those request have promptly been emailed to me, same day or next.
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Old 10-03-2014, 04:28 AM   #122
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Jayco has always helped me right away with any questions or help needed.
I had 2 bolts work loose and did have a leak.
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Old 10-03-2014, 06:21 AM   #123
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Grumpy and Hitch pin I am glad that you had good luck with them. You are more fortunate then a lot of others. If either of have a contact that might help please advise.
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Old 10-03-2014, 07:20 AM   #124
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When it comes to customer service I use the "E" mail and or phone contact listed on JAYCO's web site, no one particular person. As to warranty the dealer handles it and as I have always said for most, that is the problem, a dealer who doesn't do their job and then they place the blame on JAYCO.

Also as with any product you only hear from the disgrunted few, not from the majority who are very satisifed and that is what I see here. I personally know several hundred Jayco and Starcraft owners and the compaints are few and far between.

This thread is a prime example, for some, of not following recommended maintenance which results in issues. I have always been told (since 1977) to check the a/c bolts and gaskets at least once a year, which I do and I have found some that became loose. That's not JAYCO's fault it is the nature of the beast. The bouncing causes them to get loose.

I will agree that there are times when an employee missed something or failed to complete a task, but again it is on a small percentage of the units built. Nobody or company is perfect.

Off my soapbox.
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Old 10-03-2014, 08:01 AM   #125
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... I checked the four bolts attaching my AC to the top of my 28.5RLS fifth wheel today. Two of the bolts had never been tightened at all (about a half inch from the head of the bolt to the metal) and two were tightened; the tightened ones were at diagonally opposite corners. It appeared that the gasket was compressed properly in all four corners of the AC, judging by the yellow indicator. So, I guess, this means that the gasket is tightened enough to prevent a leak -- although just tightening two bolts seems sloppy...
My post in this thread - # 36 - was just a couple of months after we took delivery of my new trailer. I appreciate the thread as it warned me to check the AC bolts that were never tightened at the factory.

I'm disgruntled when the new trailer I bought has numerous assembly issues. I could list many more failures, but I won't as I don't want to "bash" Jayco for poor quality control. I also think that those who have reason to be disgruntled should not be "bashed".
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Old 10-03-2014, 08:55 AM   #126
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On the last four new trailers I've owned, the first thing I did when I got them home was to check the ac bolts, and they all had lose bolts, one of the trailers was not a jayco. I don't know about anyone else but the book that came with my ac said to check the bolts.

Jayco can't be blamed for the lose bolts, the gasket is made of foam, it will compress from the weight of the ac over time and should be checked every now and then.
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Old 10-03-2014, 09:53 AM   #127
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The gasket does compress over time, and the bolts need to be tightened as a maintenance issue.

Two of my bolts, diagonally opposed, were tightened at the factory. Two of the bolts (on the other diagonal) had never been tightened - the bolts were way out, at least a half inch of clearance. That failure certainly happened at the factory, and I can certainly blame the employee who did not tighten them and Jayco's quality control for not detecting the issue.

The AC bolts are a tiny issue, no big deal, if caught before a leak. But my opinion is that it shows a problem of quality control. As customers, we should expect better and certainly manufacturers are capable of delivering better.
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Old 10-03-2014, 11:37 AM   #128
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Originally Posted by Tunce the traveler View Post
Jayco has always helped me right away with any questions or help needed.
I had 2 bolts work loose and did have a leak.
How did the bolt back out that far with the ceiling shroud on?
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Old 10-03-2014, 02:13 PM   #129
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Grumpy, like you I am off my soapbox but if you look you will see that I am not alone.
We are not going to let this quality issue destroy our enjoyment of camping and our friendship with other campers.
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Old 10-04-2014, 08:14 AM   #130
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Amen RVHiker!!
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