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Old 07-13-2014, 04:57 PM   #1
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Blistering nose

Hello all,
I love these forums for all the helpful tips, hints, or information, but this time I am in need of some advise. I purchased a 31.5 FBHS back in March 2014. Early May, I unwinterized it and noticed the fiberglass nose was blistering. I immediately took it in to be checked by the dealer. After about a week I picked it up and was told Jayco was aware and a new one would be shipped in about 4-5 weeks.
Fast forward till now and many visits to my local dealer, I still have yet to even get a call from jayco or my dealer about the cap. Also, my code button door lock stopped working so I took it in. Almost one month later I still don't have a door lock.
Keep in mind I have documented every time I went in or called, the response, and the outcome. My latest search for answers was an email sent to Jayco on the 9th and I have yet to get a response. I stop in to my dealer's about 1-2 times a week to check.
I was a huge supporter of Jayco before this, but honestly won't buy another because of this. Have others had issues getting warrantty work from Jayco? As I said ,I even called them directly to get answers, but they told me they can't release warantty information that the dealer may have ordered. I am probably going to have to take this a step further I am afraid. Never in my life did I see this coming. Dealer just says Jayco is busy. In the meantime my warrantty is ticking away. Is there fine print somewhere that state "please don't use your 2yr warrantty for 7-8 months"? Geez I am fed up!!! Thanks in advance John
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Old 07-13-2014, 05:48 PM   #2
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Sorry double post
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Old 07-13-2014, 05:50 PM   #3
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Was told 2 to 3 weeks on our cargo door when we took delivery, it will be 4 weeks on Tuesday. Starting to see a pattern
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Old 07-13-2014, 06:44 PM   #4
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Sorry about the problems guys but really you won't get another for non essential part. Check on another dealer to help. Ive had no major problems with a jayco and find the quality second to none. Good luck
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Old 07-13-2014, 07:25 PM   #5
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My Bauer electrical code door lock would not work on my new unit when I picked it up. I just put new batteries in it and re-programmed a new code it. I did not want to use their dealer code. That is something you could possibly fix yourself. I would pick up my unit from the dealer and be using it. Tell them to call when part is in.
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Old 07-13-2014, 08:04 PM   #6
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Non essential parts would be couch pillows, or a torn mattress in my opinion. A fiberglass nose that looks like a teens face (haha) with the potential to leak is essential. My electrical part of the lock is working. the mechanical part is broke. Thanks guys I'm just Pis?)(d off.
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Old 07-13-2014, 08:48 PM   #7
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Do you have any pics of it. Mine looks like it has 2 bubbles around the bend at the edge where it meets the trim molding.
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Old 07-13-2014, 09:02 PM   #8
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I don't have any. Mine are in the center top and a couple under the letters.
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Old 07-19-2014, 09:53 AM   #9
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Nonexistent dealer service

I too have a problem with a new Eagle. 6 weeks old. Left with dealer to fix black tank valve. 2 weeks in shop and when I got it back the TV had been stolen. They also told me the from cap needed replacing due to stress cracks. They do not return phone calls. Suggest not deal with Dunlap RV in TN. I bought a new RV believing I would get dealer support. Very disappointing.
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Old 07-19-2014, 10:22 AM   #10
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Sorry to hear. I bought a new Eagle from the same dealer about a month ago. Did you deal with the LaVernge store?
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