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Old 03-02-2015, 02:18 AM   #1
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Angry Electric Awning problem

I purchased a brand new 2013 32RLDS from my local dealership last year. I started having issues with the electric awning arm "popping" when you roll it out. Since I have a 2 yr warranty, I took it back to the service dept in Dec of last yr. They called me mid Jan and said they replaced a strut on the awning arm and it was fixed. When I arrived, I checked the awning and it still "popped" ! I told the service manger it still had a problem and he told me they would go ahead and replace the whole arm. End of Feb they said it was again fixed. I arrive again, and the awning arm STILL "popped " The service manager was gone for the day and I am fit to be tied after they have had my trailer for over 2 months. I went and talked to the manager over the entire dealership, he had a rotten attitude toward me and said he doesn't have anything to do with the service dept. and walked away. I have made 3 payments on something I havent had. I requested compensation of at least 1 payment and they basically laughed at me.
This is the 3rd RV I've bought from them and they have never treated me this way before. Their service dept is something to be desired. What can I do next before the warranty runs out ?
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Old 03-02-2015, 12:33 PM   #2
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Contact Jayco Customer Service by telephone.
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Old 03-02-2015, 12:36 PM   #3
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our electric awning has a pop to it. After it rolls out a few feet, it kind of jolts out and makes a popping type sound. We were told this is normal for the electric awnings. I don't know any better....
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Old 03-02-2015, 12:41 PM   #4
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Quote:
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our electric awning has a pop to it. After it rolls out a few feet, it kind of jolts out and makes a popping type sound. We were told this is normal for the electric awnings. I don't know any better....
Mine does the same thing. I figured it was just the gas shock releasing some energy and thats what its supposed to do.
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Old 03-02-2015, 01:47 PM   #5
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OK there may be a difference between electric awnings for TT's versus Class C....but i have never had a "popping" noise or hesitation in the deployment of my awning. Probably won't help solve the problem, but wanted to share my experience.
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Old 03-02-2015, 02:01 PM   #6
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I've had 3 different TT {Forest River, Heartland, and now Jayco} and each one had an electric awning, never had a popping sound as it opened or closed.
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Old 03-02-2015, 02:07 PM   #7
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Me either. Could one of the gas struts be sticking? If the dealer is not addressing it, I would call Jayco. This does not seem like something to wait for months to resolve but I have a great dealer.
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Old 03-02-2015, 02:50 PM   #8
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This is where a small video might be helpful so we can all chime in.
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Old 03-02-2015, 04:28 PM   #9
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Ours pops too. 2014 Jayco Jay Flight 281BHS. Probably normal for certain models of awning.
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Old 03-02-2015, 05:02 PM   #10
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Quote:
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Contact Jayco Customer Service by telephone.
X2!!! And follow up with then via email. Time to start a paper trail.
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