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03-02-2015, 02:18 AM
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#1
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Junior Member
Join Date: Jun 2009
Location: Schertz
Posts: 9
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Electric Awning problem
I purchased a brand new 2013 32RLDS from my local dealership last year. I started having issues with the electric awning arm "popping" when you roll it out. Since I have a 2 yr warranty, I took it back to the service dept in Dec of last yr. They called me mid Jan and said they replaced a strut on the awning arm and it was fixed. When I arrived, I checked the awning and it still "popped" ! I told the service manger it still had a problem and he told me they would go ahead and replace the whole arm. End of Feb they said it was again fixed. I arrive again, and the awning arm STILL "popped " The service manager was gone for the day and I am fit to be tied after they have had my trailer for over 2 months. I went and talked to the manager over the entire dealership, he had a rotten attitude toward me and said he doesn't have anything to do with the service dept. and walked away. I have made 3 payments on something I havent had. I requested compensation of at least 1 payment and they basically laughed at me.
This is the 3rd RV I've bought from them and they have never treated me this way before. Their service dept is something to be desired. What can I do next before the warranty runs out ?
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03-02-2015, 12:33 PM
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#2
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Senior Member
Join Date: Dec 2012
Location: NW AR (God's Country)
Posts: 2,051
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Contact Jayco Customer Service by telephone.
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Skip
2012 Eagle Super Lite HT 26.5RKS
2005 GMC 2500 SLT HD D/A
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03-02-2015, 12:36 PM
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#3
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Senior Member
Join Date: May 2014
Location: OKC
Posts: 403
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our electric awning has a pop to it. After it rolls out a few feet, it kind of jolts out and makes a popping type sound. We were told this is normal for the electric awnings. I don't know any better....
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2016 Road Warrior 355
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03-02-2015, 12:41 PM
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#4
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Member
Join Date: Feb 2015
Location: Houston
Posts: 70
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Quote:
Originally Posted by hboy
our electric awning has a pop to it. After it rolls out a few feet, it kind of jolts out and makes a popping type sound. We were told this is normal for the electric awnings. I don't know any better....
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Mine does the same thing. I figured it was just the gas shock releasing some energy and thats what its supposed to do.
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2015 Jayco 23RB
2014 Chevy Silverado 1500 LT V8
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03-02-2015, 01:47 PM
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#5
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Senior Member
Join Date: Aug 2011
Location: Denver
Posts: 148
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OK there may be a difference between electric awnings for TT's versus Class C....but i have never had a "popping" noise or hesitation in the deployment of my awning. Probably won't help solve the problem, but wanted to share my experience.
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Gma-n-Gpa
2017 Precept 31 UL
2006 Ranger Reata 1850
2014 Jeep Grand Cherokee
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03-02-2015, 02:01 PM
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#6
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Member
Join Date: Sep 2014
Location: Chicagoland
Posts: 72
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I've had 3 different TT {Forest River, Heartland, and now Jayco} and each one had an electric awning, never had a popping sound as it opened or closed.
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'12 F250 Ford Super Crew
'15 Jayco Eagle 338RETS
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03-02-2015, 02:07 PM
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#7
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Site Team
Join Date: Jan 2011
Location: James Island, SC
Posts: 22,753
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Me either. Could one of the gas struts be sticking? If the dealer is not addressing it, I would call Jayco. This does not seem like something to wait for months to resolve but I have a great dealer.
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Moderator
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03-02-2015, 02:50 PM
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#8
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Senior Member
Join Date: May 2014
Location: Ottawa - Canada Eh
Posts: 405
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This is where a small video might be helpful so we can all chime in.
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2013 - Jayco Jayfeather - X20E
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03-02-2015, 04:28 PM
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#9
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Senior Member
Join Date: Apr 2014
Location: Calgary
Posts: 885
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Ours pops too. 2014 Jayco Jay Flight 281BHS. Probably normal for certain models of awning.
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2014 Jayco Swift 281BHS, 300W Solar!
2015 F250 XLT 4x4 Crew Cab, Short box, 6.2 gas
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03-02-2015, 05:02 PM
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#10
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Senior Member
Join Date: Aug 2012
Location: Kalamazoo
Posts: 769
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Quote:
Originally Posted by troutslayer
Contact Jayco Customer Service by telephone.
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X2!!! And follow up with then via email. Time to start a paper trail.
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2019 Jayco 26BHX Eagle HTX Fifth Wheel
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HD Trailering Package with Integrated Brake Controller
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03-03-2015, 03:46 AM
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#11
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Junior Member
Join Date: Jun 2009
Location: Schertz
Posts: 9
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Thanks for all your replies. I contacted the service manager today and told him they better fix it right this time or I was escalating this issue to Jayco.
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03-03-2015, 04:49 AM
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#12
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Senior Member
Join Date: Apr 2014
Location: Fort Wayne
Posts: 1,271
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Well ours had popped since it was new but the guy that was doing my walk through was showing it to me and when he went to shut it from inside the trailer the first time my grab bar was facing the door and the awning bar caught it and popped .... I said that didn't sound good and when we looked it had split the arm where it pivots on the pin... I lived with it all season until they could get me a new arm and just had to help guide it back in when it got close to being closed to the outer bar intersecting the fixed bar. ... It is in right now for that and a few other warranty issues so I guess I will see what it does when I get it back .... Could the pop you here be the material sticking to itself for a moment and then a pop when it releases? My old manual one would pop when it started rolling out when the material released after being rolled up for a while .... Just a thought
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2011 F250 King Ranch Crew Cab Diesel , 2015 Jayco Eagle 338 rets
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03-03-2015, 05:50 AM
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#13
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Senior Member
Join Date: Dec 2009
Location: Maplesville - Home Base
Posts: 3,059
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The gas shocks need to have their shaft cleaned periodically. They always go out to the same spot when you extend the awning and crud builds up on the shaft. I wipe mine down with a paper towel and WD40. It cleans the shaft at that stop point and eliminates the popping, at least until it needs it again.
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Ed
KM4STL
2006 GMC 2500HD CCSB 4x4 Duramax/Allison, Titan 52 gallon fuel tank, Prodigy Controller, B&W Companion Hitch
2010 Jayco Designer 35RLTS, Cummins/Onan RV QG 5500 EVAP, Progressive Industries EMS-PT50X, TST Systems 507 TPMS, RV Flex Armor Roof
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03-03-2015, 09:38 AM
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#14
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Senior Member
Join Date: Sep 2011
Location: Southern Ohio
Posts: 463
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Mine did pop, here's how I fixed it. I put a lite coat of slick50 on the rod of the gas shock and I've never had it to do it again. I had to do this on the last two trailers that I owned.
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2015 Jay Flight 23 RB
2014 Silverado LT 1500 with a 5.3 V8 Ecotec3
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03-03-2015, 09:56 AM
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#15
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Senior Member
Join Date: May 2012
Location: Minnesota
Posts: 9,728
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It is an easy fix. I expect your dealer did a lot more than what was need to be done. Ours did that too, after about a year of use. Now as part of my annual maintenance, I clean the slides mechanism and spray on a good coating of silicone. Runs really smoothly now. I have never put any silicone on the gas struts.
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03-03-2015, 01:27 PM
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#16
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Senior Member
Join Date: Sep 2010
Location: New York
Posts: 2,210
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The "popping" is most likely the struts sticking. Silicone spray is what I use on mine to keep them from doing this. If it gets so bad that there is a rust ring on the base of the shock you should replace both. Carefree's are harder to replace due to the way they are mounted to the arms with rivets. The new Dometic are much easier to DIY replace since they bolt in.
One unit had it so bad I bent the arms upon retracting it. Spray some on a rag and wipe them both down then retract and extend and repeat 3-4 times to work it all the way in. This should eliminate the problem.
Also if you have adjustble arms make sure they are equal and all tension is off.
The only other popping you could be hearing is upon retraction if the arms and base have falling out of square and they are not seating correctly.
Agree popping is an issue and not the norm.
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2014 375 BHFS Eagle Premier
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03-05-2015, 06:11 PM
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#17
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Member
Join Date: Feb 2015
Location: Houston
Posts: 70
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If this is the "pop" you're describing, mine does it as well...
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2015 Jayco 23RB
2014 Chevy Silverado 1500 LT V8
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03-05-2015, 06:54 PM
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#18
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Site Team
Join Date: Jan 2011
Location: James Island, SC
Posts: 22,753
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Quote:
Originally Posted by JaycoPhoto
If this is the "pop" you're describing, mine does it as well...
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Play attempt says "private"
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Moderator
2011- 351RLTS Eagle, MorRyde suspension/pin box,
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03-05-2015, 07:31 PM
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#19
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Member
Join Date: Feb 2015
Location: Houston
Posts: 70
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Sorry about that. Should be public now.
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2015 Jayco 23RB
2014 Chevy Silverado 1500 LT V8
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03-05-2015, 07:36 PM
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#20
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Site Team
Join Date: Feb 2014
Location: Charleston
Posts: 1,714
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That is exactly what mine does. Dealer says it is normal?
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