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Old 04-13-2012, 05:23 PM   #1
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Just how much does Jayco REALLY care????

It occurred to me today that Jayco is noticeably absent from participation in this forum. I have seen active participation from management team members in several other forums mostly in the various Forrest River brand forums such as Wildcat, PrimeTime and others. Also as of late the executive staff at the highest levels of Camping World and GoodSam are participating quite actively on the RV.net forums.

IMHO this participation shows a genuine concern for customer service and satisfaction. I have not seen a single post here from anyone who claims to be a Jayco employee, or associated with Jayco in any official capacity. This is not to say that there aren't any, I just haven't seen them. This makes me wonder if they just don't give a hang about what we are out here saying. I know they have a presence on Facebook but all I have seen there is a bunch of patting themselves on the back and cheer leading from the "happy campers" there.

I dunno, just seems to me that they would want to be here too.

Thanks for letting me sound off.

Steveinp:inp:
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Old 04-13-2012, 05:47 PM   #2
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Steve,

The Jayco OWNERS Forum is just that. It's not Jayco sponsored. If you have a complaint with Jayco, it's best you call them or email them. Personally, I have found them to be quite responsive and accommodating... even though I bought my trailer "like new" but used... so no warranty.

Anyway, if you are having a problem, why not post something about it and the rest of us OWNERS can/will try to help.

Take care
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Old 04-13-2012, 06:11 PM   #3
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Steve,

The Jayco OWNERS Forum is just that. It's not Jayco sponsored. If you have a complaint with Jayco, it's best you call them or email them. Personally, I have found them to be quite responsive and accommodating... even though I bought my trailer "like new" but used... so no warranty.

Anyway, if you are having a problem, why not post something about it and the rest of us OWNERS can/will try to help.

Take care

There is no problem at the moment, I was merely commenting on the lack of participation by Jayco people, it was only an observation and a question for the other members here. It can be helpful at times if someone with the knowledge, connections, and insight would chime in and help.

It would be a great way for the company to better understand what their customers are thinking and what they like/dislike.

If for no other reason than from a marketing perspective, it can be very beneficial for any company to use what ever resources are available to them to engage customers, both current and prospective. These forums provide that opportunity but evidently Jayco chooses not to participate.

Steve

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Old 04-13-2012, 07:00 PM   #4
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My son bought another brand last summer. He found a forum that was factory sponsored. When he posted about a problem with his slide it had disappeared by the next day. They did take care of his problem but nothing but warm fuzzy's are on the forum. We are much better off without them because this forum is independant. You are right, they should be reading the posts here every day.
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Old 04-13-2012, 07:27 PM   #5
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snip..... You are right, they should be reading the posts here every day.
I would put money on it that Jayco checks in (lurking) on JOF and some of the other RV forums. I'm sure they want to know what is being said about their products, and the competition.

Just my thoughts.

Bob
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Old 04-13-2012, 07:48 PM   #6
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I would put money on it that Jayco checks in (lurking) on JOF and some of the other RV forums. I'm sure they want to know what is being said about their products, and the competition.

Just my thoughts.

Bob

I agree with Bob.
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Old 04-13-2012, 09:09 PM   #7
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I, for three, also feel that Jayco is probably watching this forum....why wouldn't they? For reasons we all know, they would not activly participate here but this forum and maybe others would be a good source to monitor "customer satisfaction (or dissatisfaction) as well as Q.C. and maybe R&D.
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Old 04-13-2012, 09:38 PM   #8
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I have contacted Jayco through the Jayco Blog and the following is the response I got:

["Thank you for taking the time to express your concerns with the current in dash radio and sound distribution. We were recently made aware of the situation you have described below from a new Greyhawk owner. I can tell you this is a priority project for Jayco on its 2013 model year change over. We appreciate your loyalty and always appreciate customer feedback. I frequently visit the Jayco Owners forum and snoop around for ideas and issues Jayco should address. Please feel free to continue to send product input or concerns to me at any time."]

I had asked Jayco if they ever visited this forum, and that is the response I got. I personally believe their response was sincere.
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Old 04-13-2012, 09:43 PM   #9
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I have contacted Jayco through the Jayco Blog and the following is the response I got:

["Thank you for taking the time to express your concerns with the current in dash radio and sound distribution. We were recently made aware of the situation you have described below from a new Greyhawk owner. I can tell you this is a priority project for Jayco on its 2013 model year change over. We appreciate your loyalty and always appreciate customer feedback. I frequently visit the Jayco Owners forum and snoop around for ideas and issues Jayco should address. Please feel free to continue to send product input or concerns to me at any time."]

I had asked Jayco if they ever visited this forum, and that is the response I got. I personally believe their response was sincere.
Great....and whom from Jayco is that from?
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Old 04-13-2012, 09:59 PM   #10
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Paul Gardner
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