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Old 04-08-2014, 07:19 AM   #1
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Leaks After One Week of Ownership!

We have had our 2014 294BHS home for one week. It rained last night... hard rain... for the first time since bringing it home.

Went out this morning first thing to do my own "checks" on the trailer. I found a small pool of water on the left side night stand next to the master bed. Opened up the wardrobe and saw the line of water coming from under where there is a joint strip in the wall. When I pressed the joint, more water squeezed out.

Then I found another small pool under the window in the master bedroom area. I watched as water came out from under the window and ran down the wall in two places in two little lines.

Not a happy man right now. Wife is beside herself. I know I'm not the only one who has lived this problem, but you feel like you are alone when you discover this type of thing. I am afraid to take it to the dealer we bought it from as I don't trust them. They will just get up on top bugger everything up with 3 inches of lap sealant on everything and call it "good". They probably won't remove the window and reseal it properly.. they will caulk the snot out of the edges and call it "good".....

What would you do? I understand that Jayco needs to be made aware for warranty purposes.... but will they just respond that the roof is a "maintenance" issue and not help me?

Thanks for any thoughts.

James
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Old 04-08-2014, 08:04 AM   #2
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In my mind it's a warranty issue that only an authorized dealer can take care of. If you attempt to repair you could void your warranty. Besides all that you have only had it a week, it is totally jayco's responsibility to properly repair.
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Old 04-08-2014, 08:16 AM   #3
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I'd hope that jayco would also listen to your concerns over their local "rep" in the form of a dealership. They may be able to get you to another repair shop or suggest to your dealer how to handle the situation. I believe jayco would want it to be repaired the first time and avoid future, more costly returns.
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Old 04-08-2014, 08:34 AM   #4
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Thank you for the replies!

I called my dealer's service dept. this morning and told them what I had found. The service manager was actually very concerned. He said that this is just not typical of a Jayco unit right out of the factory. (it was built 4 months ago)

He wants me to bring it in today and he will get on it first thing when it arrives. He said they will take the window out and re-set it with new butyl tape instead of the foam from the factory. He also said they would find out where the water is getting in on the roof. I feel a "little" better about it, but still not happy that I have to be doing this already.

So... we shall see what transpires and I will let you all know what happens. I don't like it when people don't follow up with their threads..... So I will try not to do that.

He did one thing that was kind of unexpected.. he asked if we had plans to camp this weekend.. I told him that we did have reservations close by for a "shake down" trip. He said he would try to make sure we had it back in time. That was nice.

Thanks again.

James
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Old 04-08-2014, 08:11 PM   #5
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First Update:

Dropped the trailer off at dealer today. They said they are going to try to have it done by Thursday afternoon. The tech I talked to said that it may not be the window itself that is leaking, but coming from the roof and then running down the inside wall and around the window frame then down to the floor. He said they would pull the interior frame off the window and would be able to tell if that was the case.

He also said they would inspect the roof caulking done by the factory and see if anything was missed or if any caulk had moved or cracked due to movement while towing. He said that sometimes leaks don't appear until after the first few tows down the road due to things shifting and buckling. (Not sure how much of that I believe)

At any rate, it is the dealer hands now and I made sure all is documented for future reference should I end up with rot somewhere.

I'll keep this updated.

James
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Old 04-08-2014, 08:50 PM   #6
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Thanks for the update James. When my parents first picked up their brand new 5er last spring, they found a massive water leak when they got it to the CG and hooked up. Turned out to be that the manufacturer left the hot water heater lines less than finger tight. The whole underbelly had filled with water. The dealer sent someone to the CG to fix it for them. They are full timers, so there was no where for them to go if they had to take it to them.
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Old 04-08-2014, 08:51 PM   #7
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It's so disappointing to have an issue like this on a new trailer that you've only owned for a week. So far, it sounds like the dealer is trying to do the right thing.

Sometimes the results of water damage will only be apparent after some time has elapsed. If there is damage that only shows up later, Jayco could claim that the damage was caused by a subsequent leak, which would then be your responsibility to pay to repair. Therefore, I recommend that you ask your dealer at least annually to go over all the roof and sidewall seams very carefully and fix any that need to have caulking repaired or applied (Jayco can and has held an owner responsible for water damage caused by a leak in a seam that Jayco had not caulked); your dealer should document in writing for you these inspections. Maybe in the event of damage apparent in the future these inspections would prove the damage was caused by the earlier leak.

Here's a link to a post about leaking but uncaulked seams: leak thread.
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Old 04-08-2014, 09:16 PM   #8
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Good luck James, sounds like your dealer is willing to work with you. Looking forward to your update at the end of the week.
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Old 04-08-2014, 09:18 PM   #9
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Thank you all for the upbeat words and the kind advice!

James
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Old 04-09-2014, 01:01 PM   #10
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Sorry for the huge downer. It's tales like this that add to my reasons for keeping our trouble free rig. Hope you are able to test the results, via another rain or a heavy dosing with the garden hose. Keep us posted.
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