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Old 04-13-2015, 10:35 AM   #1
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Lemon law case?

Lemon law or something close?
I am wondering if I have a case. Virginia lemon law doesn’t cover travel trailers, however there is a federal lemon law that does.
I purchased my X19H in May of last year. Due to several leaking incidents, it was returned to a different Jayco dealer in October. They determined the canvas needed replaced.
The first canvas came in and when I went to pick up the camper I noticed it was torn. They said they would order another canvas.
End of this past March the 2nd canvas was delivered. It too was torn. However, no one called to inform me. I have had to make every follow up call regarding this. The “gentleman” ( I use that term loosely) didn’t have much information on my camper or when the next canvas may be in. He became very rude when I pressed for just an approximate date. I called back the next day to speak with the service guy I had been dealing with. Left a message. No return call.
Called back today. A 3rd canvas is on order and scheduled for delivery 4/28. He is hoping to have my camper to me by the end of May. He said Jayco has changed manufactures of the canvas and this will be coming from the new manufacture.
So out of the 11 months I have owned this camper, it has been on a dealers lot for repairs 6 of them. With the new date being given to me, that most likely will be 7 out of 12 months. (all the while I’m still making payments) We have missed numerous trips that we would normally take and looks like some more to be missed on the horizon. I contacted Jayco Friday, but have yet to hear back from them. I know at leats one person on here touched on their story of Jayco working with them on a replacement camper. I am not asking for something for nothing, but I think I have a legitimate case to at least ask Jayco.
Any thoughts?
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Old 04-13-2015, 10:47 AM   #2
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Are you dealing directly with Jayco, or is the dealer you are talking to? Why did the original canvas need to be replaced? Where was it leaking from?

If you are not talking directly to Jayco, I'd suggest making a call to them and asking questions, to verify the story you are getting. The whole "changing manufacturers" thing sounds fishy to me.
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Old 04-13-2015, 10:49 AM   #3
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I doubt you will be successful unless and until you are working directly with Jayco.
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Old 04-13-2015, 10:50 AM   #4
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I have never heard of a Federal Lemon Law, I have heard the most (if not all) state lemon laws don't cover TT/5ers.

However I do understand there is a law that requires a manufacture to extend the warranty by any amount of time the unit was unavailable for use by the consumer do to extended repair requirements.

If I was in your position I would be immediately focused on having Jayco extend your warranty for the period your TT was unavailable. If the 3rd canvas doesn't solve the problem I would then try to speak with Jayco directly about possible remediation.
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Old 04-13-2015, 11:00 AM   #5
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Jayco has yet to get back in touch with me since I contacted them Friday. I spoke to someone in customer service and she was sending my information to another department. I was going to give them today to contact me, but now I am getting anxious and impatient.

From what I have been told, since Virginia doesn’t cover travel trailers under lemon law, it would be covered federally by The Magnuson-Moss Warranty Act.
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Old 04-13-2015, 11:12 AM   #6
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This again sounds like a dealer issue. I really doubt JAYCO shipped 2 bad pieces, probably damaged during the install in my opinion. And as was mentioned don't think you will have any success with any kind of lemon law

As to JAYCO calling you back you need to give them time since they deal with more than 1 person a day.
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Old 04-13-2015, 11:17 AM   #7
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Well it sounds like you are dealing with a dealer problem. My guess is, they are tearing the canvas during installation. However, you still will not get a new unit (likely). The canvas is manufactured by a third party. All Jayco (and the dealer for that matter) did, as install a product manufactured by a third a party.

As far as this dealer is concerned, they are likely holding your unit as long as possible to eat up as much warranty as possible. You could go to the dealers owner (and I certainly would), and state your case. I would very well contact Jayco and state your case about this dealer. Also contact the BBB in that area. But seriously, you do not have a lemon, or any reason to claim "lemon". You just have a bad dealer service dept.
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Old 04-13-2015, 11:30 AM   #8
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Quote:
Originally Posted by qwed94 View Post

As far as this dealer is concerned, they are likely holding your unit as long as possible to eat up as much warranty as possible.
I don't believe there is a single state where this practice would be legal. Once a warranty item is acknowledged as such within the warranty period, it doesn't matter if the warranty period expires, it still has to fixed.
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Old 04-13-2015, 11:32 AM   #9
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Quote:
Originally Posted by qwed94 View Post
The canvas is manufactured by a third party.
Unless things just recently changed JAYCO/STARCRAFT sew all their canvas in house. That is why I doubt they shipped two that were damaged/
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Old 04-13-2015, 11:37 AM   #10
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Quote:
Originally Posted by Grumpy View Post
Unless things just recently changed JAYCO/STARCRAFT sew all their canvas in house. That is why I doubt they shipped two that were damaged/
The dealer could be feeding me a line, but they have stated numerous times the canvas comes from a different manufacture. And as I previously mentioned, they are saying that Jayco recently switched suppliers of the canvas.
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