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Old 08-28-2014, 07:23 AM   #1
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Location: Prince George
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Multiple problems with brand new 2014 X19H

I recently purchased my X19H for the purpose of living in it short term while I am working at a job site a few hours from home (once job is over it will be used for family holidays). I have been staying in it for 9 nights so far and have already encountered a few problems that make me seriously doubt that Quality Control even entered the minds of anyone involved in this trailer from when it was being built all the way until when I drove it off the lot.

My first issue I found was that the P-trap under the kitchen sink was not connected. It took a substantial amount of water to leak before it seeped out from under the cabinets so I had a pretty big clean up job on my hands my first night out. I managed to fix this on my own but was disgusted by the attitude of the dealer when I phoned to complain about it. They just suggested that I should have known to check this before putting any water in the sink. They were made fully aware that I am a first time RV owner and that I wanted a very thorough walkthrough. If this is a common thing that all RV owners should know to check then they should have warned me about it.

Second thing I noticed is sloppy workmanship and clean up of debris from manufacturing. bits of sawdust and metal shavings in lots of places where things were attached to the walls and on the canvas piece that bridges the gap between the tent end and the body of the trailer. Also some of the trim mouldings are peeling off the walls. This is minor, but still unacceptable after paying so much for brand new rather than used.

Third, when I first used my furnace, the smell it emitted (and the smoke detetcor going off) had me thinking my trailer had an electrical fire that I couldn't find. Once I shut everything off, including my furnace, and got the air to clear, a quick Google search told me this is common.... yet another thing I should have been warned about in my walkthrough. Again, not a huge deal but very annoying nonetheless.

My latest issue, found on night #9, is that my water tank is leaking. It was bad enough that someone at the RV park shut the water supply to my trailer off while I was at work. I didn't know why my water was off so I turned it back on and didn't notice the water leaking from the water heater until a few hours later. The water appears to be leaking from a plastic plug that has ruptured on the end. I still need to live in this thing for another month but not sure how this will be possible with all of the problems I keep having.

I want to write an email to both Jayco and the dealer to complain about all these problems but the list keeps growing! Any suggestions on what I can do or who I can contact about this? I am a day's drive away from the dealer so towing back to them to fix it is not an option until this job ends. I am not at all impressed with this whole situation and am feeling cheated. Sorry for the long-winded rant, hopefully I won't need to add more to it!
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Old 08-28-2014, 07:32 AM   #2
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Sounds like normal stuff to me. Actually you have less things wrong with yours than I had with mine...lol..You can get a new plug for the HW heater anywhere..just screw it in and tighten it. The furnace issue isn't anyones fault other than maybe the dealer not thinking to warn you. No harm done. As far as the sawdust and stuff mine was full of it. I removed all of the hatches and in and around the furnace,fridge,H/W and vacuumed it up. No big deal.

All of the things you are complaining about are standard issues in the RV industry no matter what manufacture you buy from. Are you using a water pressure regulator to lower the pressure of the city water? You need one
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Old 08-28-2014, 07:38 AM   #3
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If you are at a campground ask someone for help. There are always at least 10 very smart RV'ers in a campground at any one time and I guarantee you they would be more than happy to come to your site and give you some advice. Trust me, I love it when someone needs help actually. it is fun for me lol
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Old 08-28-2014, 09:38 AM   #4
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Thanks for the quick replies. I have a co-worker staying in the same park who has been very helpful so far. At times when I read comments like these I wonder if my expectations are too high but when I talk to other RV owners in person they mostly tell me that all of these things are unacceptable even if they are not major problems.

I compare this purchase to buying a car. I would not accept finding debris left over from manufacturing to be left in the car as being normal. I would not expect to have to check hoses etc before taking my first drive. Any leaks would immediately go back to dealership for warranty repair regardless of how minor. The difference here is that I am living in it, and nowhere near anyone that can provide warranty service.

That being said, I have fixed everything on my own as quickly as possible, and will do the same with this plug as soon as I can find one. Maybe I just needed to vent my frustrations a little to clear my head and feel better about my purchase. Other than these annoying problems, I love it. It's just been an eventful first 10 days.
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Old 08-28-2014, 09:40 AM   #5
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Everything is supposed to be checked BY THE DEALER before giving you the unit. JAYCO has a list that dealer is supposed to check and mark off. It includes, putting water in the tank, checking the furnace, running water through the system under pressure which means he would have seen the leak. Poor dealer and poor PDI in my opinion.
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Old 08-28-2014, 09:47 AM   #6
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it is a big unstable box rolling down the highway at 65-70mph shaking and rattling multiple things loose and causing all kinds of issues....just like a house going through an earthquake..Rv ownership unfortunately requires a lot of "self fixing". Like I said before, I actually had more issues than you have with my brand new X17A but I just took care of them. Bathroom Door trim causing door not to close,loose P trap in bathroom vanity,upside down door catch and a few others.

and cars would be full of sawdust and metal shavings if they had wood and pieces were not assembled prior to being put in the car. It is simply a cleaner assembly process than RV's. They simply do not have the time to clean up the dust.
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Old 08-28-2014, 09:54 AM   #7
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The dealer is SUPPOSED to check everything, but I have never gotten a new RV that didn't have problems that should have been found. My last 2 Jayco trailers had the corner shower. Both had multiple leaks. I used 2 2.8 oz tubes of clear silicone before I stopped all the leaks in the last one and I think that the previous one was about the same. I had leaks on both sides and one big one under the pan.

On a Southwind class A a connection in the power box must have been loose, because I had smoke and burnt insulation. The water heater fittings weren't tight from the factory on a Jayco class C and water saturated the wood flooring and it buckled and had to be replaced. Unfortunately, these things are not uncommon.

I also recommend that you buy a water pressure gauge and pressure regulator. Some campgrounds have very high water pressure, especially if you are at the bottom of a hill. I would get these at a minimum.

http://www.amazon.com/Valterra-A01-0...water+pressure
http://www.amazon.com/Valterra-A01-1...water+pressure

Don't leave the gauge on all the time, as they tend to fail with constant use. Just use it to check the pressure and determine if you need the regulator and to check if the regulator is working properly if needed.
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Old 08-28-2014, 09:57 AM   #8
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It may be normal stuff, but it shouldn’t be acceptable. You buy a new vehicle you expect it to be clean. I have a 19H also and found all kinds of debris, sawdust and a cut up coffee can lid in mine. IMO, either the factory or the dealer should have it clean as a whistle before it is sold.
Also, a p-trap that isn’t connected and a leaky water tank is not normal. You have every right to vent and complain to the dealer.
My 19H goes to the dealer next week for them to look at the canvas leaking where it looks like it is pulling away from the camper. I have a few other minor issues also, things that I could fix, but the dealer made it sound like anything I fix or attempt to fix voids the warranty if it the problem persists.
I too question the quality and craftsmanship of these new campers. Many times I have questioned my decision to sell our old 1972 that I restored in the 4 months I have owned the 19H.
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Old 08-28-2014, 10:01 AM   #9
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By the way Aleko, is that Prince George, VA?
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Old 08-28-2014, 10:02 AM   #10
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Thanks for the quick replies. I have a co-worker staying in the same park who has been very helpful so far. At times when I read comments like these I wonder if my expectations are too high but when I talk to other RV owners in person they mostly tell me that all of these things are unacceptable even if they are not major problems.

I compare this purchase to buying a car. I would not accept finding debris left over from manufacturing to be left in the car as being normal. I would not expect to have to check hoses etc before taking my first drive. Any leaks would immediately go back to dealership for warranty repair regardless of how minor. The difference here is that I am living in it, and nowhere near anyone that can provide warranty service.

That being said, I have fixed everything on my own as quickly as possible, and will do the same with this plug as soon as I can find one. Maybe I just needed to vent my frustrations a little to clear my head and feel better about my purchase. Other than these annoying problems, I love it. It's just been an eventful first 10 days.
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